Reviews for Cleverific: Order Editing

If your taking orders then chances are your also going to need to edit orders, because there is no built in option for this in Shopify this app is the next best thing. Easy to setup and after migrating from Magento it was already being used on day 1 and pretty much every day since. Support has been very helpful when I've had a question or an issue with a fast turnaround time & resolution.

Direct 4x4

2018-07-30

United Kingdom

Technically 3 or 4 stars but all of the limitations are caused by the Shopify platform itself, not the app. Why most of this functionality is not built into Shopify I don't know and these guys are trying to make the best of a poor order management system.

Great customer service! We are migrating over to Shopify and offer a lot of programs that warrant changing orders regularly. These folks have been super responsive with all questions I've had, via email and via online meetings. And they keep improving the app! Thanks!

Sure, you can edit orders. Be prepared to have your Shopify accounting reports all screwed up and inaccurate. If you edit an order with this app, the extra money you're paying Shopify for reports will be inaccurate and worthless.

Claims to be able to uncancel order. I now have an order stuck in limbo thanks to this app. Support offers no help to resolve the issue.

Great support, highly recommended

Team has been very responsive and solution oriented!

Great product and customer service. Emails and questions are answered quickly, day or night!

They have earned their 5 star review. I can do what I need to when people order the wrong things or if we need to change anything on the order. It is something I am not willing to be without. Thanks Cleverific and thanks for coding that for me Josh.

Just awesome. Simply works and great support if you have any questions!

Great app! Although a new transaction and order # isn't the most ideal, I understand it's a workaround of Shopify's limitation of not allowing sellers to edit a submitted order. That's a big glaring omission on Shopify's part - its so common for customers to add/subtract items or change colors and sizes! We've used this app a few times, and its able to "edit" an order as smoothly as possible, and transfer payment records to the new order. We did have an issue one time and Josh was quick to reply our email about it.

Josh was very helpful! He was prompt in responding to my inquiry and helped me rectify the issue with ease! Much appreciated Josh! :) Customer Happiness indeed!

Edit order has been a lifesaver to me. We deal with variants and our wholesale customers are constantly changing their mind about sizes, etc. Edit Order makes it easier for us to make those changes and not have to worry about inventory since this is done automatically. Another nice addition is the Request payment feature were with just once click, whatever is owed to us after the edition, we can collect our money. This app is a must have!!!

Must have app!! Great app and great customer service. Quick to respond! I highly recommend this app to anyone who is looking for something to help with order edits.

Pacific Pickle Works

2018-04-14

United States

Just started using the new Payment Requests feature and it greatly simplifies the process for upgrading orders that require additional money to be collected from the customer. Nice work Cleverific! ***************************** This app is essential for providing customer service. We use it to process phone orders and exchanges. We also use it to make changes to orders for shipping changes or for when customers want to pick up locally. Great app! Well worth the $$.

Edit Order has made customer requests much easier. Easy to use and very responsive support team when we had some questions. We can't recommend it enough!

Use the retail package for brick and mortar store. This cancels the original order, makes a new one with the edited items, and marks it as paid so you can't accept payment on either order. It also makes a mess of accounting. Hot garbage.

Brave Star Selvage

2018-04-09

United States

If you sell products that have different sizes or SKU's, this is a no brainer. Edit Order has saved us from hours of manual order switching and order mistakes. Their new functions, being able to send out payment requests and mark products as fulfilled has been a huge help. On top of that, their customer service and support system is quick to respond and top notch. I would recommend them to any Shopify store owner :)

Very helpful to modify an order! Support team responded right away to a question too

Very straight forward and easy to not only place orders but modify as well.

Edit Order bolsters the efficiency of Shopify as used in our Wild Ideas, LLC storefront. Adjusting sales by quick and easy partial refunds is an excellent feature.

Edit Order is THE missing piece when it comes to Shopify. It's simple to use and if there are ever any problems, Andrew & Tiu are very responsive and helpful. Thanks!

Great app! Extremely surprised Shopify doesn't have these features already, but so glad Cleverific has solved the problem for us!

Still trying but so far so good. Awesome service. Andrew is super quick to resolve.

Heatonist Llc

2018-03-28

United States

Great app, and rolling out new functionality too. And responsive service. Highly recommend.