Reviews for Cleverific: Order Editing

Crowdcontrolwarehouse

2018-06-16

United States

Great product and customer service. Emails and questions are answered quickly, day or night!

They have earned their 5 star review. I can do what I need to when people order the wrong things or if we need to change anything on the order. It is something I am not willing to be without. Thanks Cleverific and thanks for coding that for me Josh.

Just awesome. Simply works and great support if you have any questions!

Great app! Although a new transaction and order # isn't the most ideal, I understand it's a workaround of Shopify's limitation of not allowing sellers to edit a submitted order. That's a big glaring omission on Shopify's part - its so common for customers to add/subtract items or change colors and sizes! We've used this app a few times, and its able to "edit" an order as smoothly as possible, and transfer payment records to the new order. We did have an issue one time and Josh was quick to reply our email about it.

Josh was very helpful! He was prompt in responding to my inquiry and helped me rectify the issue with ease! Much appreciated Josh! :) Customer Happiness indeed!

Edit order has been a lifesaver to me. We deal with variants and our wholesale customers are constantly changing their mind about sizes, etc. Edit Order makes it easier for us to make those changes and not have to worry about inventory since this is done automatically. Another nice addition is the Request payment feature were with just once click, whatever is owed to us after the edition, we can collect our money. This app is a must have!!!

Bestaroo

2018-04-16

United States

Must have app!! Great app and great customer service. Quick to respond! I highly recommend this app to anyone who is looking for something to help with order edits.

Pacific Pickle Works

2018-04-14

United States

Just started using the new Payment Requests feature and it greatly simplifies the process for upgrading orders that require additional money to be collected from the customer. Nice work Cleverific! ***************************** This app is essential for providing customer service. We use it to process phone orders and exchanges. We also use it to make changes to orders for shipping changes or for when customers want to pick up locally. Great app! Well worth the $$.

Becauseweekend

2018-04-12

United States

Edit Order has made customer requests much easier. Easy to use and very responsive support team when we had some questions. We can't recommend it enough!

Use the retail package for brick and mortar store. This cancels the original order, makes a new one with the edited items, and marks it as paid so you can't accept payment on either order. It also makes a mess of accounting. Hot garbage.

Brave Star Selvage

2018-04-09

United States

If you sell products that have different sizes or SKU's, this is a no brainer. Edit Order has saved us from hours of manual order switching and order mistakes. Their new functions, being able to send out payment requests and mark products as fulfilled has been a huge help. On top of that, their customer service and support system is quick to respond and top notch. I would recommend them to any Shopify store owner :)

Very helpful to modify an order! Support team responded right away to a question too

Very straight forward and easy to not only place orders but modify as well.

Edit Order bolsters the efficiency of Shopify as used in our Wild Ideas, LLC storefront. Adjusting sales by quick and easy partial refunds is an excellent feature.

Still trying but so far so good. Awesome service. Andrew is super quick to resolve.

Great app! Extremely surprised Shopify doesn't have these features already, but so glad Cleverific has solved the problem for us!

Edit Order is THE missing piece when it comes to Shopify. It's simple to use and if there are ever any problems, Andrew & Tiu are very responsive and helpful. Thanks!

Heatonist Llc

2018-03-28

United States

Great app, and rolling out new functionality too. And responsive service. Highly recommend.

Very friendly and professional team, had a problem with taxes and they fixed it real quick! App satisfied all our needs in a clean and easy to follow UI.

Just the tool I needed! This is a MUST HAVE for every Shopify store. I tried every edit order tool and none of them compared to this one. Here is the most important thing...support. Andrew and crew are there like they are part of your team. Amazing response time and they don't make excuses, they make solutions happen. Please come work on my team!

We wouldn't use Shopify if not for this app. As you know, Shopify doesn't allow you to change completed orders due to liability concerns, but Edit Order is the next best thing. Though it's more of a work around than anything else, it works seamlessly enough to where your customers wouldn't know the difference if your order was changed after the fact. Give yourself a little bit of time to get a feel of the mechanics of the app, and be sure to test the app out a lot on dummy accounts before going live with it. I recommend taking their tutorials and walkthroughs just so you have a better idea of what to expect from the app.

Thanks for the wonderful app! It helps streamline our order changes, especially with newbies.

Valordistributions

2018-03-16

Canada

Great app, great staff. Andrew is awesome!

Andrew and the Cleverific team has been very responsive to our needs. Would definitely recommend this app.

Parade

2018-03-12

Canada

Great app - we use it all the time! It's a lifesaver when it comes to fixing pricing discrepancies, last minute changes, and customer errors. The Edit Order team are also super helpful and are always very quick to respond to any inquires.