Reviews for Chatty: Livechat Helpdesk, FAQ

very good

10/10 the best customer support I have had recently! Anthea and Toby from the team fulfilled my request with little to no time wasted, it was fast!

The support was excellent and I received precise instructions and support in CHAT. Esther helped me with a very good operation.

Thanks to Emily from Avada who helped me to set up this piece of software. I can't wait to give it a go on my website.

Great app and even better support!

Esther was really good helping me solve an issue!

It's a great app, I can't live without it anymore, a big thank you to Emily who was a great help

Very helpfull, quick reply even on sunday! Lovely faq page. Thanks

Easy to use, chat is available 24/7 to help, which is very convenient. I would recommend.

Esther was a great customer care representative, and she helped me with most of the issues I had. Overall, Avada is a good app, and it helped me with making easy my FAQ page.

Get great support from Jasmine; hopefully, this app will work perfectly.

Sunny has been very helpful, great!

I installed the chat FAQ page and misunderstood the functionalities of it. I contacted support and spoke with Hana who guided me very well on how it works and made suggestions. It was very easy to follow. Unfortunately the app doesn't have a live chat option which is what I need to have quick contact with customers. None the less the advice was taken on board and other app suggestions were made.

We were having an issue with copying and pasting our old FAQs into the Avada platform, as soon as I had this issue I was in contact with Hana within minutes and she was extremely helpful and was able to fix the issue for me swiftly. Some of the best technical support I've ever received for a Shopify app.

I recently integrated the Avada WhatsApp Chat and FAQ Page App into my website, and I couldn't be happier with the results. Not only is the app incredibly user-friendly and effective, but the customer support, especially from Abby, has been outstanding. The Avada WhatsApp Chat feature has improved communication with my website visitors. It's a great tool for quick and direct customer interaction. The FAQ Page App is a fantastic addition, making it easy for my customers to find the information they need efficiently. But what truly sets this app apart is the exceptional customer support. Abby has been instrumental in ensuring a smooth setup and resolving any issues that arose. Her responsiveness and willingness to go the extra mile to assist me have been greatly appreciated. Overall, the Avada WhatsApp Chat and FAQ Page App is a must-have for any website, and the top-notch support from Abby makes it an even better choice. I highly recommend it to anyone looking to enhance their website's functionality and customer service. Thank you, Avada, and a big shoutout to Abby for her fantastic support!

Dear Liz, I wanted to take a moment to express my sincere gratitude for the exceptional effort you put into resolving the issue I was facing. Your dedication and commitment went above and beyond my expectations, and for that, I am truly thankful. Your diligence and expertise not only helped rectify the problem swiftly but also ensured minimal disruption to my work. I truly appreciate the extra time and effort you invested in understanding the issue thoroughly and coming up with an effective solution. Your problem-solving skills are truly commendable. Furthermore, your exceptional communication skills made it easy for me to navigate through the process and stay updated on the progress. Your patience and willingness to address all of my concerns and queries are truly valued. Once again, thank you for going the extra mile in rectifying the issue. Your professionalism and dedication have left a lasting impression, and I am grateful that I had the pleasure of working with such a dependable person like you today. Thank you, Liz, for your incredible assistance. Sincerely, Wajma Nasri - bybaano

Good!

This app is very helpful especially Abby, who helped me to manage the app

Tried a few apps for setting up contact/chat/faqs support bubble. Avadas app matched all our requirements. Love the features & customizability. Wanted to use a square icon instead of the default round icon. Contacted the built-in chat support, Esther and Will were very accommodating and made the changes for us under 5mins. A premium experience for a free plugin!

great app to provide customers with support and amazing support team from avada

I’m loving the experience with this app, it is easy to set up and the templates help me with some ideas to improve the text I had prepared. The app customer support is amazing, they answered quickly, Emily was so helpful and kind, she answered my questions and got some settings done in less than 5 minutes. Thanks Avada.

They helped me quickly and well. 'problem' was quickly resolved. Special thanks to Hana and Gideon.

Beautiful and simple FAQ page feature for free, unlimited features including color branding, text fonts, no ugly non-removable icons like in other apps. And support was really welcoming and helpful, one of the support members-Jasmine was wonderful and nice, quickly verified my account and gave more features to use in this app. Thanks!

support is good, especially Esther and Gideon

Great application! The support team is incredibly helpful and I highly recommend using this app.