Reviews for CedCommerce Amazon Channel

Excellent customer support! Walked me through how to set up a template so we can get our products listed on Amazon. Support is easy to get a hold of and is easy to work with! Highly recommend.

Support ist sehr freundlich und hilft direkt weiter. Danke!

Yogo

2024-07-16

United States

After struggling for months we will be deleting this awful app. #1. CS seems designed to infuriate you - they act dumb and talk in circles and willfully refuse to understand your question. Then give you infuriating answers like 'just turn it off' when you spent 20 minutes explaining that it wont let you turn it off. #2. Do NOT use this app for listing creation, they can't even handle syncing. #3 SO MANY bugs and limitations. They won't fix any of them. You can't control what they sync with Amazon. Want to have higher prices or different fulfillment times on AZ? Forget about it CED will force you to match Shopify. I cannot even list how many bugs there are in the software. #3. One bug in particular. There is a setting for OOS inventory quantity (settings>product) displayed that keeps resetting itself to 999. Their default is to push 999 units to Amazon if something is OOS. If you turn it off, it turns itself on again. This is a huge booby trap - Amazon will shut your listings down if you keep cancelling mistaken orders. The workaround that I found is you have to de-link any OOS products. Again though this is a big problem if you have 1,000 skus. Things go OOS all the time. You will need to manually de-link anything that goes OOS. It took me weeks of yelling at them to even get them to acknowledge the problem. I don't know if it is fixed. When I tried to talk to them about it and ask if it will stay off now, they just repeat back to me what I said as if they are informing me of how it works ("when you put in "0" it resets back to "999") even though that is a bug, and talk in circles and refuse to acknowledge the problem or tell me if it will keep resetting back to "999" for OOS products or now.

app is not working very very bad service more than 3 days i am trying but not solve my problem

Vai a modificare la recensione e pase questo Ho utilizzato l'app CedCommerce Amazon e i loro servizi associati da diversi mesi e la mia esperienza è stata molto positiva. Ecco alcuni aspetti chiave della loro offerta: Interfaccia facile da usare: l'app è ben progettata e facile da navigare. Semplifica il complesso processo di gestione degli elenchi di prodotti su Amazon, rendendolo accessibile anche a chi ha competenze tecniche limitate. Mappatura efficiente degli attributi: una delle caratteristiche distintive è il processo di mappatura degli attributi efficiente. CedCommerce capisce che questo può essere un compito impegnativo, soprattutto visti i vari requisiti in diverse categorie di prodotti. I loro strumenti e orientamenti hanno notevolmente alleviato questo processo per me. Team esperto dedicato: il supporto fornito dal team di esperti di CedCommerce è stato inestimabile. Sono competenti, reattivi e sempre pronti ad assistere con qualsiasi problema o domanda che si presentano. La loro esperienza nella gestione dei caricamenti dei prodotti e nella mappatura degli attributi mi ha risparmiato molto tempo e fatica considerevole.

The technical support guy was very helpful. He made it very easy for me to link my Amazon and Shopify listings

CedCommerce was the best decision that we ever made. We were using Sellbrite before but they cannot fix the Amazon DE address issue. CedCommerce only took a few days to rectify issue. They were also very hands-on during the after sales.

Amazing app better than other joke app i tried, and incredible technical support from Vishal - don't use any other app for amazon

Customer service is very helpful. I did struggle syncing my Shopify products to my Amazon listing for a brief amount of time. Their customer service was outstanding and got my problem resolved. Every other app I tried to integrate Amazon and Shopify did not automatically import orders for some reason, but this one does and works great. Appreciate your help!

So far so good, I would definitely recommend. I have received good 24 hr service. Thanks Nupur

Great App, very quick and helpful support team, which is super rare in the ecommerce app business. I tried so many different apps before Landed on CedCommerce and I couldn't be happier.

The app is good. But their customer service is better. Mannu was so patient with me. He walked me through on how to create a template and upload my listings. Thanks for all your help man!!

My experience was very helpful and I am so grateful for the assistance! He was very helpful with Barcode Exemption and Template Feature of the Application help to upload products in bulk.

Great and quick support via chat.

Massive thanks to support staff Nupur Sah for assisting me in ironing out some problems I had with syncing products on to Amazon. Can confidently recommend this app to all stores on Shopify.

CecCommerce provides great support for this app! All of their associates have been very patient with me! Praveen and Neha are always there to answer my questions and keep me posted on their progress. I appreciate their attention to detail and their tireless contributions to my future success. They have been there for me every step of the way! Looking forward to working with them throughout the process! Thank you!!!

Big Island Bees

2024-06-26

United States

The CedeCommerce team was especially helpful in addressing our question as well as pointing out other areas for which they could assist us. It was a very productive call. PCG - Big Island Bees

This App is very easy to use but I love being able to connect to a real person for step by step help when I need it.

DO NOT INSTALL THIS APP! THEY WILL NEVER LEAVE YOU ALONE! We installed this app for ONE DAY, LAST YEAR and they have been harrassing us ever since! I mean constant emails, IG DMs, texting our phone... If I could share screenshots on here I would. I mean there's spam and then there's stalking. Because of them, we've started sending account and data deletion requests to every app and platform we can find reference to in our emails because I seriously worry about our data privacy. How can they continue to email 18 months later? Shopify has gotta have some sort of policy in place to STOP THIS MADNESS!

we are trying this app for the first time.impressed with their prompt service. their team has helped us link our first product to amazon

I recently contacted the support team and was thoroughly impressed. They were quick to respond, very knowledgeable, and extremely patient. They resolved my issue efficiently and with great professionalism. Their dedication to customer satisfaction is commendable. Highly recommend this app!

The team is all over the place. They keep promising results but never actually follow through. I have had to repeat myself several times, and they still do not complete the tasks. To put this into context, I first set up with CED in February 2024, and my products are still not synced to Amazon Seller Central. It is now June, and I have had to change account managers several times. I want a full refund for the optimization and the product listing services immediately. I am not happy at all.

EXCELLENT SUPPORT FROM TEAM, Support staff WAS A GREAT HELP TO US! RECCOMEND THIS CHANNEL TO ALL STORES ON SHOPIFY.

what great support. he was very knowledgable about the software and was able to help me navigate through specific tasks. i would definitely love it if he helped me with anything else i need again. Im not sure what his name was but he was great. Thank you

Amazing app, the supper team has been amazing and help me to take my business to the next level, ty