Reviews for BOLD Subscriptions

Great apps, still have some bugs to fix but the support service is really great. Nirav and Laurel are quick for the answer and help me correct some of the small problems.

Great app for subscriptions. Easy to customize and for clients to easily control and manage their subscriptions.

I love this app but it affects shopify store speed and from May 2021 faster websites will rank better in google search. Unless BOLD does something to address this I would not recommend this app.

CocoTherapy

2021-04-21

United States

Just wanted to give BIG kudos to Gaurav for helping me with customizing some sections in the app. He helped me out 3 different times and is very quick and knows how to get things done. Super 5 star service!!!

Setting up this app and integrating it with my site was a bit confusing for me, but Simran from customer service helped me get it up and running in no time. Thanks Simran!!

This is the worst "update" I have ever seen on a app. They had a great working program and they went and ruined it by making a program update that doesn't do anything- DO NOT USE THIS APP !!!

Great customer service. They help me set up the store front and work Sunday to answer my questions. I am just at trial not even paying the full month yet. You know you can trust partners like this. I know Laurel would say this is part of her job. But I also know not every company nor everyone would do that. Thank you

Customer service is King. I believe the email temples should mimic Shopify's, but support worked with me until I was totally satisfied and followed up with me repeatedly. Very impresses. As far as the app, it works, hands down. I love it.

I've updated my review based on a response from Laurel. She clarified the problem was resolved, however subscription renewals will process throughout the day on the first of the month. I appreciate the customer service and help in making sure I'm taken care of.

This review is on set up and installation only. I installed the app and added the code to my theme. But since my coding skills are not expert level, customer service at BOLD took over and installed all the code correctly. I looked through it all today and it is perfect. We are launching our subscription service as a new feature later this week so are excited.

What an outstanding app and even better customer service to back it up. Nir was just amazing and resolved the issue within seconds. Just amazing :)

A big shout out to Gaurav, app specialist for amazing customer service experience. I was just about to start using the app and I had issues with the app as it was not working as it was supposed to be despite of doing everything I was supposed to do. Gaurav took his time to understand the situation, patiently explained what was the issue and resolved the issue promptly. Not only that, he was very proactive to suggest further improvements and made changes on my behalf. It was very seamless process and he was incredibly helpful!! Now, I highly recommend this app as I know I will get hands on support immediately when there is an issue.

5 stars for customer service - Jericho, has been very helpful answering questions during the Version 2 setup.

App working great so far, and the customer service has been top notch! They helped us install and fixed an issue we had in one day. Ability to customize the text and the look is a plus for us also.

I used this app to add subscription for my customers and I can honestly say it is very nice and I highly recommend it as well the service from this team was fantastic -I highly recommend this tool and the service

PLEASE DONT USE!!!!!!!!!!!!!!!!! It destroyed my whole store due to liquid errors after deleting it because it was very complicated to change the language of the subsciption widget. If you are not developer or Programmer please dont use it. It will make your head and heart rush if there are some changes you try to do with their description. The worst thing is that the support is available in 3 to 5 workdays!!!!!!!!!!!!! Holy almighty: For this price an absolut outrage for me. Look for other options or develop subs yourself i think this will be the same struggle

We migrated to Bold and Shopify from a different point of sale and self-managed subscriptions. In fact, we were the first migration to Bold V2, I believe. The Bold migration/development teams went above and beyond for us as we launched our Shopify storefront around an existing base of subscribers. There were definitely some functionality hiccups along the way, between Bold and Shopify, but some of that is to be expected with a brand new product. Overall, Bold has been incredibly communicative, helpful and eager to get their hands dirty with us. We'd recommend Bold, especially now that the migration process to V2 has been tested and flushed out, and we appreciate Bold's willingness to lead the way with Shopify on developing subscription management hosted in Shopify checkout, accounts, etc.

We decided to try Bold Subscriptions because of the ease of installation and the nice documentation. Indeed, the setup was very quick and straightforward. Creating subscription groups was a true breeze. Unfortunately, their new version of Bold Subscriptions is only in english and is incompatible with translation apps (confirmed by Bold support). This makes the app unusable for a shop that is not in english. Perhaps I will reconsider when they do implement functionality for other languages! If you only need english, this is the app for you, it is very solid.

An easy and straight forward app. I'm loving the customer service! Super quick response time on their live chat support.

Using this app to run mu juice subscription programme - its great, does what it says and the team at Bold are really helpful.

Aryan Sharma was absolutely amazing in customer service and technical support, I was about to cancel my subscription due to technical difficulties; however this employee went above and beyond in a VERY timely fashion. Well done and thank you!

Nir was once again great help, fixing some design issues for me. We are using Bold now for a while because their design is the simplest and does not look super techy in my shop. Thanks a lot!

Excellent support from Nir! Best app for anyone doing subscriptions. Very easy to handle and simple set up.

I really like this app, it works well, and support is fast and helpful. It is currently the only app in Shopify that can automatically charge the customer without bothering the customer. However, one feature I really need is to make it so the first subscription purchase is full price, and every purchase after that is discounted. Some customers buy the product once and unsubscribe and get the discount without 'actually subscribing'. This app is also so expensive every month plus Shopify's fees which makes me starting off this business hard and taking most my profit :( So this might be good for bigger businesses, not start-ups.

Excellent support from Nir who solved my problem and took time to explain my confusion. Really great customer service! thanks so much.