Reviews for BOLD Subscriptions

We decided to try Bold Subscriptions because of the ease of installation and the nice documentation. Indeed, the setup was very quick and straightforward. Creating subscription groups was a true breeze. Unfortunately, their new version of Bold Subscriptions is only in english and is incompatible with translation apps (confirmed by Bold support). This makes the app unusable for a shop that is not in english. Perhaps I will reconsider when they do implement functionality for other languages! If you only need english, this is the app for you, it is very solid.

An easy and straight forward app. I'm loving the customer service! Super quick response time on their live chat support.

Using this app to run mu juice subscription programme - its great, does what it says and the team at Bold are really helpful.

Aryan Sharma was absolutely amazing in customer service and technical support, I was about to cancel my subscription due to technical difficulties; however this employee went above and beyond in a VERY timely fashion. Well done and thank you!

Nir was once again great help, fixing some design issues for me. We are using Bold now for a while because their design is the simplest and does not look super techy in my shop. Thanks a lot!

Excellent support from Nir! Best app for anyone doing subscriptions. Very easy to handle and simple set up.

I really like this app, it works well, and support is fast and helpful. It is currently the only app in Shopify that can automatically charge the customer without bothering the customer. However, one feature I really need is to make it so the first subscription purchase is full price, and every purchase after that is discounted. Some customers buy the product once and unsubscribe and get the discount without 'actually subscribing'. This app is also so expensive every month plus Shopify's fees which makes me starting off this business hard and taking most my profit :( So this might be good for bigger businesses, not start-ups.

Excellent support from Nir who solved my problem and took time to explain my confusion. Really great customer service! thanks so much.

Great tech support by Priyanka&team for setting up the app instantly. The V2 has quite a few interesting features. Waiting for the migration plan from V1 to V2.

I am still in the process of setting up everything and so far it seems easy. Once I get everything up an running I will then determine the ease of this app.

Jericho has been a huge support in helping me set up the subscription service to my website. He's helping me to work through my lack of tech knowledge and I'm almost ready to launch because of him!

Gaurav was a HUGE help!! Fixing an issue that allows me to launch TODAY! Thank you!! Really impressed with the BOLD support on my first few days as a customer!

Customer Service is insane. Immediately responsive and incredibly helpful! I couldn't figure out how to customize some of the widget components and Gustav helped build EXACTLY what i needed.

Aryan from BOLD was absolutely incredible. He went above and beyond for our team over here and we couldn't be happier. Thank you for the stellar customer support!

great tech support, although some of the features and functions that I need weren't able to achieve. But still, they find alternative solutions.

Great App support from Aryan, quick response and got us set up as we have limited coding expertise.

Jericho helped me out very quickly with my issue. Great support and easy to use product. Thanks Jericho!

signed up 132 subscribers week 1. week 2 as they are all to be billed the 2nd time, only 2 get a bill. the other 130 are gone. no record of them at Bold at all. total joke. customer service say 3-5 days to get back. there is no phone number to call. finally get someone on chat, who tells me the developers dont have time to talk to the customers and someone will work on it sometime soon. total joke. been working on this for 7 hours and still no answers as to why all of my subscribers disappeared at midnight on their app.. bigger joke is that Shopify's response is that it's not their problem, contact the app im using. oh, you mean the one im using based on your recommendation? found on your website? it's time for internet companies to be accountable!

Very helpful. Went ahead and found my issue in the cart and added some custome JS script to make the cart work effectively for us. Thanks again!

Nir resolved my issue quickly, which was helping to customize the colors of the "manage subscriptions" page on my site. Thanks Nir!

App has a few bugs, still need some improvement. But overall, it works great! Good customer service... Very helpful from my friend Simran!

Conquer The Call

2021-02-24

United States

This app makes it easy to bring a subscription based business model to the marketplace. I wasn't completely understanding how to set up my subscription groups. I requested some chat assistance from the support team and Nir was with me quickly and helped me get everything worked out. In fact, I now call him "Magic Touch Nir" because his help was so clear and effective in helping me get the product working correctly on my shop. Thanks to the entire BOLD team for making GREAT apps that really help Shopify store owners stay focused on growing their business - not figuring out how to code to make something happen on the store. And, special thanks to "Magic Touch Nir" for the help and quick response!

They help me with the manual set-up in 5 minutes everything works. Very happy with the services. I recommande!

Really disappointed that BOLD created a new version of their app but just left us in the dust... they said months ago that migration was coming soon but they have done nothing and say its still not available for us. So for us to switch to the new version we would have to install the new version and manually migrate all of our customers and subscriptions ourselves. I don't think BOLD values their customers.

Customer support was great in helping me fix my problem. They were patient and kind and walked me through every step. Thank you Simran