Reviews for BOLD Subscriptions

I would love it if I could offer Subscription gifts I think your support is great! Nonso was amazing

Archer and Olive

2021-08-30

United States

Nir was a huge help in getting the matter at hand fixed quickly and efficiently. We appreciate the fantastic help.

Guarav is the bomb! The only times I've needed to reach out to Bold support they've known exactly what's wrong and how to fix it. Each and every time it's been my own user error, which are issues I can fix on my own lol! Coming from a fellow tech support agent, well done @bold's support!

I TOTALLY RECOMMEND BOLD. This app is very helpful when needing subscription/recurring based functions for your products. Bold is an excellent company and i recommend using any Bold App available, not just subscriptions. If you have questions, use their chat feature. someone is with you within 5 minutes and they are super helpful. I worked with Mayank several times and he was able to answer all my questions and make minor changes for me to improve my customers experience.

Whitestone Cheese Co.

2021-08-27

New Zealand

Gaurav and the Bold team went above and beyond to answer all of my annoying questions and helped us to successfully install Bold onto our website. Looking forward to continuing our partnership with them.

Fantastic plugin for my subscription services. Their support is really good, Mayank helped me with lots of stuff and was very friendly. If I could rate Mayank I would give him 6/5 stars.

Mayank was the representative that helped me. He was very knowledgeable and answered all of my questions thoroughly. I'm happy! I enjoy using the app.

So far it's exactly what we needed here at the Doc of Detox. I'd give it 5 stars, but unfortunately it's missing a retroactive percentage discount. The good thing though, is that after getting great customer service from Kelsey, I felt comfortable that this is an issue that hopefully gets attention from the tech-people. I'm excited to grow WITH Bold!

Still learning the app but your support (i.e., Gaurav) was awesome. I'd hire that tech support for my own customers!

Great App. Very nice and quick customer support. Thank you, Nir for helping us out. He changed the design of our widget in no time!

Bold has enabled my store to collect subscriptions, and manage them with ease. I was in need of help, and reached out to customer service. Nir assisted me with adding a customer portal to my store - I am very thankful! Great work Nir and I will surely be re-subscribing to Bold for a long time.

Ecocentric Mom

2021-08-18

United States

***UPDATE 08/18/2021*** I have been the neediest customer ever. Gagandeep helped me out most recently and was awesome. Bold customer service has been top-notch! Thank you for helping your PITA customers!! :) ***ORIGINAL REVIEW*** I am on V1 of Bold Subscriptions. Once the full functionality of V1 is on V2, we will migrate over. Customer support is great! Aman has been beyond helpful and quick in helping me work through troubleshooting.

Great customer service by Nir today! We had a bug in the app but he fixed it within minutes of opening up the live chat.

Super helpful when I had questions. They answered all my questions. Great app. No issues what so ever!

I received great customer service from both Nirav C and Kelsey. They answered all questions and were very professional. I found them to be very knowledgeable. Weeks later, I needed additional assistance and I was fortunate enough to have Nirav come to my aid. He was amazing, walked me through the steps I needed to take to resolve my problem. He was patient, knowledgeable and clear in his instructions. Bold you are very lucky to have such an excellent team member who is a professional and committed to resolving an issue even when it is a difficult one. I am very thankful that he responded to my second request for assistance!

I use this app for my subscription bundle business. It's so nice to have the recurring payments. I also love that you can Live Chat anytime from the app with customer support without having to answer tons of questions answered by bots. Kelsey helped me create a discount for my subscriptions today and provided through answers to my questions with friendly customer support. So nice to have competent customer support from real people!

Great customer service! I had a successful promo thanks to them! s/o to Jericho and the rest of the team who are extremely hands on!

Excelente aplicación y su centro de ayuda es excelente también sería bueno que agregaran más opciones como un precio especial en la primera suscripción

Kelsey was amazingly helpful and swift and thorough with her support. Helped me massively! Bold is head and shoulders above their competition

We love this app as it makes it so easy and convenient for our loyal customers to have product delivered to their door monthly. It also alows us to give them a discount. We really appreciate Kelsey who has walked us through how to customize it very easily.

We are facing issues with customers being billed twice and it is an issue that Bold are aware of. The advice was to manually prevent this which simply isn't viable on scale and involves constantly providing refunds for customers who are not happy when it happens once never mind again and again. This is a major issue and it seems v2 is full of issues. No gifts cards too, not great. I'm not sure why v2 has been released when it seems to be full of bugs compared to v1. We have logged various cases with Bold and the answer is always the same, we are aware of the issues. My customers don't want to hear this, they want the issues fixed. Come on guys you could do much better on this.

UPDATE JULY 2021: still no ability to have pre-paid options, plus it double charges my customers constantly and when i reached out to bold, they basically said you're SOL. this app has tons of potential, but sadly i will be moving on to a different one after the next box cycles out. OLD REVIEW: I'm extremely excited to add subscription boxes to my website. The ONLY thing I'm not happy about is the inability to add prepaid lengths or give as a gift with the v2 yet. I plan on launching this in March and to give as a gift/offer prepaid lengths of 3-12 months is important to me. I still have 2 months left of my trial period so hopefully those features will become available soon! I am happy with the ease of navigation and ability to directly integrate with my website and shopify payments!

Great app & great support! I used the app to set up subscriptions for my products and had no issues. The support team, especially Gagandeep, is really great and fast. She could help me in no time and customize the app to my special needs! I'm really thankful for Gagandeep and her team, for publishing this great app! I can only recommend Bold Subscriptions to everyone who needs a subscription solution for there shop!

Great chat support. They helped me navigate my first subscription set up and made it very easy for me to understand!

Kelsey is the bomb! Thanks for your help!!! I ran into an issue and Kelsey was kind enough to assist me and walk me through how to solve it.