Reviews for BOLD Subscriptions

So far this app has been great for our store. I needed some help up front to get it installed on our third-party theme, but once installed it's been working just like it said it would. It can take some work to style like you need it, but overall it does the trick!

Usman has been very helpful, twice. The app is now set up; I'll have more feedback about the app within one month.

When will the Japanese language support be available? When will the Japanese language support be available?

Getting subscriptions going on my Shopify store has been quite a challenge. I had trouble with my theme, and the BOLD staff provided me with a specially coded theme package in one day. I have found the online help pages for BOLD SUBSCRIPTIONS to be very valuable. I would be lost without them. Whenever I have a problem, I quickly get a help-chat session going, and good answers are provided very promptly. After much struggle, I learned that Bold Subscriptions does not support the Shopify Express theme, which I was using. I switched to the Debut theme, and it was much easier to do this than I anticipated. There are a good number of small, obviously needed features that V2 does not have yet. For example, my shipping frequencies are all out of order, and no means to sort them is provided, The support people have been good about submitting the feature requests that I ask for.

I loved V1, but... It's disappointing that V2 has removed the straightforward 'Introductory x discount, followed by y recurring discount' feature. This was in V1 and has now been removed. You may want to consider this before you purchase the app While a workaround been suggested to create the initial discount code on Shopify, it just can't compare with the above feature, which is much more straightforward with less steps from a customer point of view. Plus, being a workaround it actually didn't give me the same outcome. I still have faith in V1. Appreciate if the team can help bring this niche feature back to V2. It's a real seller for me and I'm sure for a lot of people.

Cody had excellent customer service and was prompt. He got my problem solved in a matter of a few minutes. Thank you Cody!! You're awesome!

Simran was absolutely AMAZING!! Came right in and, within 15-mintues, had my whole problem solved in an almost effortless (on my end) way! I couldn't be happier. Simran is a STAR!!!! Thank youuuuuu a million :)

I was very weary at first to do the chat support, but Clifford did an amazing job in guiding me through the Bold Subscription process. He was very efficient, polite, and the process was very seamless. I appreciate him and thank you Bold!

Setup for the app is very easy and had no trouble at all implementing. I have a few questions on for specific things and was helped by Cody almost instantly and provided me an answer right away! Highly recommend.

The support team is out of this world! Our tech Abhi has been very helpful. They're knowledgeable and quick to help solve problems promptly

Great customer service but did not provide the exact subscription feature I was looking for and was unable to try it due to technical errors on their end!

Hi, guys just wanted to know if the subscriptions ( for a customer of my website) recur automatically? and also how is the cancellation process once a person is subscribed to my website? Thanks

We use version 1 on 2 other sites, initially installed version 1 on this site and converted to version 2. Good app but very basic as an initial launch. The payment integration into standard Shopify and the use of standard Shopify discount codes in v2.0 is the big plus for this app. Unfortunately, version 2 is really lacking a lot of functionality. Both basic and complex. Hopefully, the team at Bold can add some functionality soon. Pros Fast and clean widget Great integration into Shopify products Supports Shopify discount codes Uses Shopify standard payment gateway and other features such as cancellation etc. A product can be on more than one subscription group. Cons Lack of customisation except if you edit the code. No tagging. No Convertible subscriptions No Build a box subscriptions 

Update: Oli reached out and was quite helpful and overall pretty responsive to everything I've said. Can't fault the customer service! The description above for the app still doesn't fully align with what it's capable of and the images likewise seem a bit misleading. It seems as though they really want you to get the app based on what it might be capable of in several months time rather than what it's capable of now. I guess that's reflected in the current price of £0, but it does still set expectations without matching them. It seems pretty limited, quite frankly. The description above states "Set custom delivery intervals using flexible logic, including length of time, specific dates, day of the week, set number of deliveries, and more — or let your customers select their own frequency." but there's no option for setting a day of the week (only date), nor specifying number of deliveries... I can't imagine what "...and more" refers to because the listed features don't even seem to actually be there. No option for prepaid subscriptions, which seems like a pretty crucial thing in the lead up to christmas.

Brilliant!! Sid was extremely helpful too with setup! Would highly recommend this app...as easy to setup and easier to manage than others available.

Giving 4 stars because the app is NOT super intuitive (I'm a tech person too) and their training materials are outdated displaying materials for V1 while app is on V2, so I had so many questions and needed help from the Customer support team. Happy to say they are very quick to respond. Rifat was amazing! Answered all my questions and I was quickly then able to proceed with getting things set up the way i needed. Thanks Rifat.

Cody was a great help in arranging the install and answering questions. Still need the install team to fix some issues, but it's very simple interface to use as someone who doesn't want to get involved in coding/script etc. Not as much functionality as V1, but I like the integration with shopify checkout to make the process much smoother for the consumer, and hopefully for me too. Hopefully more functionality can be added over the coming weeks/months to take it to another level.