Reviews for BOLD Subscriptions

Looks like an awesome app, the support is amazing Gagandeep was really helpful and supportive and solved my issues really effectively. Gagandeep deserves a pay rise to be honest, what a nice dude. Bold great job on your customer service. I don't know how good the app is yet, as still waiting for the connection team to manually set up the App as the automatic process did not work on the Split theme. Gagandeep helped a lot though getting me in touch with that team... it does take 5-7 days for manual connect but hopefully this get's completed quicker and I can leave a review about the actual app and functionality. Gagandeep was great though 5* would recommend,

Customer service was quick and great! Thank you Simran! I got my questions answered and feel more confident moving forward.

The team at BOLD has been tremediously helpful. We have installed the BOLD Subscription V2 solution and the team supported troubleshooting initial setup. Jericho & Gagandeep were attentive and knoweldgeable about the solution design. Collaboratively we resolved the intitial install challenge. Great Customer Service!

I wish there weren't so many updates that we need to reach out to customer service for:/ But it does the job

**Jericho** did an amazing job helping me! He got my widget working when I could not get working. Really great support

Customer service is very responsive and helpful! I've used this app in another store in the past and I'm looking forward to using it again in my new store. Thanks for your help, Evan!

Im new to setting up subscriptions and had no idea where to start. I contacted support and Simran was amazing! He was fast in his responses and did exactly what i needed help with. Thank you so much!

I had a great experience with Simranjit Singh. He was amazingly helpful and patient with me as I am not technical and had to work with my developer on the phone while doing the chat. He answered all of our questions, fixed our problem and even went beyond that to help with another small issue. I was very happy with Simran. He is a great representative to your company.

Gaurav did amazing on customer support! He is a great trouble shooter who cares about customers!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

just installed, I must have made an error somewhere in the code - but i popped on live chat and simran had it fixed within 10 minutes. I look forward to working with the bold team going forward if this is the ustomer service thats to be expected.

Great support that replies quickly. Product seems to be well built and serves its purpose. Customizable and reliable.

Such a great service and a great app. I need to translate in french and they show me how to customise.

Needed some help installing and Simran was amazing - he went above and beyond to help me out. 5 stars for customer service!

This app is incredibly frustrating with all it's glitches. We have multiple tickets open for close to a month now and the slow response time in rectifying these issues is very unprofessional. It's very disheartening having OUR customers upset at us for YOUR issues, glitches, lack of features and big oversights. PLEASE listen to your customers (me) and fix your app!

I had issues manually installing the theme code and the automatic would not work. I not only received some help installing but it was a quick response.

After installing manually the app and spending a lot of time on it, they told me I have to pay to translate the app in French. Shame on you Bold Subscription.

App works great although would be great to see some more advanced featured being rolled out (custom start date) Support is excellent - Gaurav was awesome in fixing my issue and they really went the extra mile to make sure everything was all good

Customer service was great! The app works fine but it does need some adjustments. They just integrated with Shopify payments so customization is limited at the moment. However, this counts for every other subscription app on Shopify too.

The app is easy to install and the customer support team is incredible! Many thanks to Gagandeep, Taylor and Vignesh I had a pleasure to talk with so far. All my questions were resolved within minutes! There is one big flow - Bold Version 2 does not allow to set up buffer days and a cut-off date for a subscription. At the moment I need to manage this manually, which is ok as I am just starting and do not have a lot of subscribers. However, I really hope this function will be introduced ASAP as it is crucial for subscription model.

Although have not yet used Bold because there was a failure in integration between shopify and bold, i have spoken to customer service and they were of tremendous help. very passionate team Update: Integration was 100% successful thanks to the Bold team; thanks! 10/10 recommend.

Had a very easy install thanks to Simran from Bold's support team. This app has all of the features that our brand is looking for, would recommend!

Priyanka was very helpful! I love the live chat option so I can get my issues resolved fast and efficiently.

Gaurav from customer support was super helpful. He helped me customize theme code so the colors matched my store theme and even showed me how I can change it myself if I want to in the future. 10/10 experience! UPDATE: Jericho from customer support is also super nice and helpful! 10/10! These employees need a bonus or raise!

great app, very simple to use The support team very helpful and sorted my issue quickly will be signing up for sure.

Priyanka was great and very helpful with implementing the app! She was quick and tested everything for me. Have not used the app yet.