Reviews for BOLD Subscriptions

I am still in the process of setting up everything and so far it seems easy. Once I get everything up an running I will then determine the ease of this app.

Great tech support by Priyanka&team for setting up the app instantly. The V2 has quite a few interesting features. Waiting for the migration plan from V1 to V2.

Jericho has been a huge support in helping me set up the subscription service to my website. He's helping me to work through my lack of tech knowledge and I'm almost ready to launch because of him!

great tech support, although some of the features and functions that I need weren't able to achieve. But still, they find alternative solutions.

Customer Service is insane. Immediately responsive and incredibly helpful! I couldn't figure out how to customize some of the widget components and Gustav helped build EXACTLY what i needed.

Great App support from Aryan, quick response and got us set up as we have limited coding expertise.

Aryan from BOLD was absolutely incredible. He went above and beyond for our team over here and we couldn't be happier. Thank you for the stellar customer support!

Gaurav was a HUGE help!! Fixing an issue that allows me to launch TODAY! Thank you!! Really impressed with the BOLD support on my first few days as a customer!

Very helpful. Went ahead and found my issue in the cart and added some custome JS script to make the cart work effectively for us. Thanks again!

Nir resolved my issue quickly, which was helping to customize the colors of the "manage subscriptions" page on my site. Thanks Nir!

Jericho helped me out very quickly with my issue. Great support and easy to use product. Thanks Jericho!

signed up 132 subscribers week 1. week 2 as they are all to be billed the 2nd time, only 2 get a bill. the other 130 are gone. no record of them at Bold at all. total joke. customer service say 3-5 days to get back. there is no phone number to call. finally get someone on chat, who tells me the developers dont have time to talk to the customers and someone will work on it sometime soon. total joke. been working on this for 7 hours and still no answers as to why all of my subscribers disappeared at midnight on their app.. bigger joke is that Shopify's response is that it's not their problem, contact the app im using. oh, you mean the one im using based on your recommendation? found on your website? it's time for internet companies to be accountable!

App has a few bugs, still need some improvement. But overall, it works great! Good customer service... Very helpful from my friend Simran!

Conquer The Call

2021-02-24

United States

This app makes it easy to bring a subscription based business model to the marketplace. I wasn't completely understanding how to set up my subscription groups. I requested some chat assistance from the support team and Nir was with me quickly and helped me get everything worked out. In fact, I now call him "Magic Touch Nir" because his help was so clear and effective in helping me get the product working correctly on my shop. Thanks to the entire BOLD team for making GREAT apps that really help Shopify store owners stay focused on growing their business - not figuring out how to code to make something happen on the store. And, special thanks to "Magic Touch Nir" for the help and quick response!

Customer support was great in helping me fix my problem. They were patient and kind and walked me through every step. Thank you Simran

They help me with the manual set-up in 5 minutes everything works. Very happy with the services. I recommande!

Really disappointed that BOLD created a new version of their app but just left us in the dust... they said months ago that migration was coming soon but they have done nothing and say its still not available for us. So for us to switch to the new version we would have to install the new version and manually migrate all of our customers and subscriptions ourselves. I don't think BOLD values their customers.

I rated this great app 4 stars because a couple of features very important for my website (and included in the description pages of the new version) are still not available on the V2 version. This is unlucky for us, but I am confident the developers will update the app soon, as promised. On the other hand, I rate 5+++ stars the support I received: questions about features, design tweaks, help with spam, and many other issues. Everyone I spoke to or chatted with was extremely helpful and competent. Gaurav, Gangadeep, Priyanka, a shout-out -and thank you :)- to all of you!

Superb service and the subscription app is magic! I installed the app and had a few UX issues that needed to be resolved. I wasn't expecting it to be sorted over chat - thanks, Jericho! Well done bold, first-class service

Great customer service provided in a timely manner (by their rep Evan) to resolve a complicated issue that I had. I appreciate the user-friendly design that the app provides as well. Definitely recommend!

Had a good chat with customer service (Laurel and Sid). Unfortunately unable to resolve shipping prices on subscriptions due to Shopify automatically defaulting to lowest shipping rates. Overall good system though. Cheers.

Great customer service. The person I spoke to, Sid, was incredibly helpful in customizing the widget to meet my needs. Really appreciate it.

Quick chat customer service! Thank you! Gagandeep was very helpful and took his time in answering all my questions.

I haven't actually utilised the app yet as we're still in the installation process. Gagandeep was very helpful and tried to speed up the support process for us. Thank you!

This app is GOOD. It can be better- and I think the team knows that. They need to have a buffer period, because right now you're having to manage each purchaser every month to ensure they don't get charged twice. Also, prepay option would be nice, and product add-ons to their subscriptions. I know it's a work in progress, and for what I'm doing right now, it's working. But the buffer period is a necessity!