Reviews for BOLD Subscriptions

Great customer service and awesome app for subscriptions! The app alone is worth it for the customer service.

The customer service with this product is fantastic. Gaurav is always quick to respond and has a solution on hand. If he does not know the answer he always tries to help. It makes it a pleasure to use the product.

The subscription app is working great - it was integrated into my site by Bold support and when I had a small issue they fixed it straight away. Highly recommended.

Bold Subscription app is not only wonderful and just what I need for my e-commerce site, but I am blown away by the level of support in customer service. Gaurav went above and beyond to meet my needs! Thank you!

The customer service is just AMAZING! Kelsey was great and helped answer all of my questions! They go above and beyond every time I need help!

Gagandeep and their customer support team are great. They took the time to work out a few issues we were having. They also took the time to educate us on some shopify features that we were looking to utilize. Very happy with our purchase of this app so far.

Currently this app is experiencing a lot of issues due to changes Shopify made back in November. I'm seeing a lot of errors when I try to make changes to customer subscriptions, and it's affecting my customer experience. The Bold team is responsive whenever the issue occurs, but each time I'm assigned to a different team member and I've had to describe the issue over and over again.

I spoke with Priyanka & Gagandeep at customer support who really helped out speedily and with care. Customer service is great! This is one of the main reasons I like Bold Subscriptions!

I've been using Bold Subscriptions for the past two months and I have experience using both V1 and V2. The platform is great but I'm not quite sure how I feel about V2 just yet. It is currently stripped of a lot of the customization features that are offered in V1 so I've been reaching out to Support a lot for CSS/styling purposes. That being said, I've never met a more responsive support team to handle any request — they are so solution-oriented, patient, and kind. I appreciate the help and want to give a special shoutout to Vighnesh, Rifat, Cody, Daniel, and Simran. I am hopeful that V2 is continuously being optimized and will continue to use Bold V2! Updated: June 2021. Pleased with the updates that have been made. Thanks for your help Kelsey!

My boy Nil was the best help. I appreciate his help so much. I dont know what i have done without him

The app has some features that could be better but the support is great. I have worked with Gagandeep, Chelsea and Guarav and they have all been amazing!

Customer service live chat was great. got everything I needed. The only downside is I had to wait for each question to be answered. Possibly serving multiple people at once. Other than that Gagandeep was pleasant and knowlegeble!

Mainstreet Collection Online

2021-06-03

United States

Great app and customer service is on point! Always happy to help and quick with a resolution! Shout out to Jericho!

i really love these guy! they have the best customer support team ive ever reached out to. theyre always ready to help with any customizations or instructions. thanks guys!

Nancy Thomas Gallery

2021-05-29

United States

I am brand new to Bold. I'm eager to get it up and running. I had some initial problems with set up but GUARAV stuck with it until it was resolved. Earlier, the onboarding team of Colin was very helpful too. He was with another person and I apologize I can not remember her name but I got the impression she may have been the supervisor) While I have not had a test run with sales yet, so far this has been a pleasant experience. I'll update as we being to make sales.

Embrew

2021-05-26

United States

The app is well designed, but very limited in what it can do without paying for custom coding. However, customer service is AMAZING! I've worked with a few agents, but Gagandeep was the best. She helped me resolve an issue that took a bit of back and forth with the team, but she hung in there with me until my issue with subscription frequency display was resolved. I'm happy with the app so far in it's basic form, but would love to see an out-of-the-box capability of building your own box with customers without a ton of extra coding work.

Not quite as user friendly as it could be for non-discount subscriber products. (i.e. monthly subscription boxes, product of the month club, etc.)

Maybe im dumb, but im looking for app that can create a automatic subscription ex. 10$ a month every month regardless of what product they buy? the subscription is not based on the product but more of a memebership that allows them to buy off the site, cant this app do it?

I am having a horrible experience with V2... After 6 months of using it, I still cannot believe how poor this product is. I have had issues with every single part of it : customers unable to change their shipping addresses, their variants, their payement information... Nothing really works consistently with it and my customer AND myself have completely lost trust that we can rely on it. Some simple tickets have been open for over 5 months.... ridiculous. Every time I contact the support team, they answer quickly and are all kind and full of Sorries and apologies but it only makes me feel like im stuck in an abusive relationship... no improvements, no adjustments and no real action to change the situation are being done! All this to say that I am migrating away right now... I would NOT advice to go with this V2 version, not now anyways... only troubles in the horizon. I am super disappointed. On a positive note, they happily reimbursed me twice for the service (I imagine that they are well aware that their product is really bad right now...)

The support team has been wonderful. Each one I've contacted has been a pleasure to work with. This morning Nir helped me with a couple of items and he was great. He immediately understood the problem and resolved both items very quickly. Thank you!!!

I worked with Simran who answered all my questions and resolved all my issues. A really great experience!

Best customer service!! The only thing they need to add to this app to make it perfect is the buffer days!!! Other than that very happy with it! Managing 3000 subs should be a breeze! :)

Excellent customer service, they helped me to solve a problem, in this case with the Simran agent, it was very clear and concise, 100% recommended app.

The app is still charging me even after I cancelled the subscription for at least 2 months. I guess they are living up to their name

Very simple to use and works great so far. Customer and technical support are fast and efficient - thanks Daniel!