Reviews for BOLD Subscriptions

App does exactly what we need, a few tweaks needed here and there but support have been very helpful

If the app would actually install onto our theme then we would be able to leave a review for the service. 2 weeks into the free trial and still not able to activate this app on our new build website. Such a shame as we have been a bold V1 customer for nearly 2 years come next Feb and the service has let the team down over there. They said they had tried to do the update for us and sent a request which we denied and now they cant send another (We never recieved a request and if we had it would most definitely been accepted?!) We are now looking for another subscription provider who we can swap to that works with Shopify's new checkout. We just wanted a seamless checkout experience for our customers and unfortunately Bold failed to deliver on this occasion. Thanks for the last 2 years Bold and hopefully we can return one day

I recently installed this app in our new store, setup was easy. However, during the manual installation, I ran into some trouble. I hit up the support chat and Nir was able to quickly fix it. Thank you, Nir!

I used this app for my subscription based business and so far Its great. Customer service is very helpful and goes beyond what's expected. Thank you Kelsey, appreciate your help.

Customer support has been awesome - Kelsey was very helpful. The app works well for what we're doing :)

Bold is amazing! There really isn't any other game in town to be honest, and we've tried ALL of them. Their support is stellar as well. This is what you want if you're going to offer SUBs in any way.

Great customer service. Live chat for instant help is a real big deal! Thank Kelsey for the detailed explanations!

Great customer service support! Any issues they are happy to help us solve it with timely responses

Good app. Customer service is superb. Gursharandeep went above and beyond helping us. Our only gripe was that it does slow the loading speed somewhat, but that's inevitable with almost any app.

The app works as should. Spoke with Nir staff helped me get the issue resolved quickly and put a lot of heart into getting the query resolved!

Black Gold Elixir

2021-09-26

New Zealand

Awesome help from the suppor teamt that will go into your store and fix any issues. Pretty happy so far.

The app works great and customer support (especially Kelsey) did a great job helping me when I needed it. 10/10 would recommend! :)

Great service by Nir, who got my installation going so i could actually see how this would perform on a particular theme and then started right away to edit my installed theme... Can't wait to use this software with OneHappyCoffee.com

As a small business we've really been pleased with Bold. It's especially helpful to have direct assistance to developers/technicians when something goes wrong (or just needs adjusting). Shout out to Jericho (a real live human) who responded in record time and with great solutions.

I love the control that BOLD Subscriptions gives to customers for managing their subscriptions. However, once subscribed to a product, BOLD will continue placing Subscription orders for that product even if that product is put in Draft mode, Archived, out of inventory etc. Their suggestions was for me to manually examine every subscription and cancel each subscription for any customers I could find that have that product. We never have the same coffee for more than 4 or 5 months and swap old ones out for new origins all the time. I was hoping that BOLD would give the customer a notification that the product they are subscribed to is no longer in inventory and give them a link to manage their subscription... It's already got the function of allowing a customer to swap or cancel or suspend ...but no way to prevent a subscription from just continuing to run, even when there is no product to ship. I hope there is another Subscription app that gives better control over this type of situation.

Kelsey from the customer service chat was so helpful and answered my questions, sending me onto next steps for a solution. Thank you Kelsey!

So far I am very impressed with the plugin and the support that is offered is great at helping along the way with any functionality bugs. Both Nirav and Guri have been very helpful and quick to react to my support tickets and getting the issues dealt with quickly.

Kelsey & Gaurav were very helpful and provided insight into why my customer had a duplicate order. Kelsey had a bright attitude and when they didn't know something, they were willing to figure it out so the issue was resolved. Thanks so much!

Kelsey provided great customer service and support and fixed the issue that I was struggling with. Thank you!

Mr.Coffee

2021-09-11

Hong Kong SAR

Quick and Great customer service by Kelsey. All questions could be answered within few minutes. Thanks

Amazingly Fast & helpful Tech support (Gagandeep, you're the true MVP!) The Youtube tutorials are also key in installing & so forth Update: Jericho was amazing too, Much Thanks Cheers

I've just finished the setup with the wonderful assistance from Gagandeep! I am looking forward to working with Bold! Thanks for your help! :)

Some challenges with the app itself in terms of making it fit the proper use cases for my store. However, very helpful support team, namely Kelsey in particular this time, helping resolve issues and put me in contact with the correct teams to solve the issues. Thanks again!

Got such great assistance from Mayank from Bold subscription. Great direction and suggestions for a way forward with my online store. Thank you very much.

Fantastic app for selling our freshly roasted coffee by subscription. The v2 app's integration with Shopify Payments makes things so much easier for my business. This app will only get better as features (like prepaid subscriptions) get migrated over from the v1 app. Technical support from Nir has been faultless - I wish everyone could offer support as well as Nir has.