Reviews for BOLD Subscriptions

Kelsey & Gaurav were very helpful and provided insight into why my customer had a duplicate order. Kelsey had a bright attitude and when they didn't know something, they were willing to figure it out so the issue was resolved. Thanks so much!

Kelsey provided great customer service and support and fixed the issue that I was struggling with. Thank you!

Quick and Great customer service by Kelsey. All questions could be answered within few minutes. Thanks

Amazingly Fast & helpful Tech support (Gagandeep, you're the true MVP!) The Youtube tutorials are also key in installing & so forth Update: Jericho was amazing too, Much Thanks Cheers

I've just finished the setup with the wonderful assistance from Gagandeep! I am looking forward to working with Bold! Thanks for your help! :)

Some challenges with the app itself in terms of making it fit the proper use cases for my store. However, very helpful support team, namely Kelsey in particular this time, helping resolve issues and put me in contact with the correct teams to solve the issues. Thanks again!

Got such great assistance from Mayank from Bold subscription. Great direction and suggestions for a way forward with my online store. Thank you very much.

Fantastic app for selling our freshly roasted coffee by subscription. The v2 app's integration with Shopify Payments makes things so much easier for my business. This app will only get better as features (like prepaid subscriptions) get migrated over from the v1 app. Technical support from Nir has been faultless - I wish everyone could offer support as well as Nir has.

Archer and Olive

2021-08-30

United States

Nir was a huge help in getting the matter at hand fixed quickly and efficiently. We appreciate the fantastic help.

I would love it if I could offer Subscription gifts I think your support is great! Nonso was amazing

Guarav is the bomb! The only times I've needed to reach out to Bold support they've known exactly what's wrong and how to fix it. Each and every time it's been my own user error, which are issues I can fix on my own lol! Coming from a fellow tech support agent, well done @bold's support!

Whitestone Cheese Co.

2021-08-27

New Zealand

Gaurav and the Bold team went above and beyond to answer all of my annoying questions and helped us to successfully install Bold onto our website. Looking forward to continuing our partnership with them.

I TOTALLY RECOMMEND BOLD. This app is very helpful when needing subscription/recurring based functions for your products. Bold is an excellent company and i recommend using any Bold App available, not just subscriptions. If you have questions, use their chat feature. someone is with you within 5 minutes and they are super helpful. I worked with Mayank several times and he was able to answer all my questions and make minor changes for me to improve my customers experience.

Fantastic plugin for my subscription services. Their support is really good, Mayank helped me with lots of stuff and was very friendly. If I could rate Mayank I would give him 6/5 stars.

Mayank was the representative that helped me. He was very knowledgeable and answered all of my questions thoroughly. I'm happy! I enjoy using the app.

So far it's exactly what we needed here at the Doc of Detox. I'd give it 5 stars, but unfortunately it's missing a retroactive percentage discount. The good thing though, is that after getting great customer service from Kelsey, I felt comfortable that this is an issue that hopefully gets attention from the tech-people. I'm excited to grow WITH Bold!

Still learning the app but your support (i.e., Gaurav) was awesome. I'd hire that tech support for my own customers!

Ecocentric Mom

2021-08-18

United States

***UPDATE 08/18/2021*** I have been the neediest customer ever. Gagandeep helped me out most recently and was awesome. Bold customer service has been top-notch! Thank you for helping your PITA customers!! :) ***ORIGINAL REVIEW*** I am on V1 of Bold Subscriptions. Once the full functionality of V1 is on V2, we will migrate over. Customer support is great! Aman has been beyond helpful and quick in helping me work through troubleshooting.

Great App. Very nice and quick customer support. Thank you, Nir for helping us out. He changed the design of our widget in no time!

Bold has enabled my store to collect subscriptions, and manage them with ease. I was in need of help, and reached out to customer service. Nir assisted me with adding a customer portal to my store - I am very thankful! Great work Nir and I will surely be re-subscribing to Bold for a long time.

Great customer service by Nir today! We had a bug in the app but he fixed it within minutes of opening up the live chat.

Super helpful when I had questions. They answered all my questions. Great app. No issues what so ever!

I received great customer service from both Nirav C and Kelsey. They answered all questions and were very professional. I found them to be very knowledgeable. Weeks later, I needed additional assistance and I was fortunate enough to have Nirav come to my aid. He was amazing, walked me through the steps I needed to take to resolve my problem. He was patient, knowledgeable and clear in his instructions. Bold you are very lucky to have such an excellent team member who is a professional and committed to resolving an issue even when it is a difficult one. I am very thankful that he responded to my second request for assistance!

I use this app for my subscription bundle business. It's so nice to have the recurring payments. I also love that you can Live Chat anytime from the app with customer support without having to answer tons of questions answered by bots. Kelsey helped me create a discount for my subscriptions today and provided through answers to my questions with friendly customer support. So nice to have competent customer support from real people!

Great customer service! I had a successful promo thanks to them! s/o to Jericho and the rest of the team who are extremely hands on!