Reviews for BSS: B2B Wholesale Solution

Thank you for your 5-star rating! It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there. Wish your business all good!

Great for what we needed in our store. It is perfect for wholesale solutions if you don't want to use the Shopify provided method. Super pleased. Easy to set up. Very responsive help if you need it.

This App has been perfect for our business needs and we have found the service support to be exceptional.

This app has very good features for b2b discount. Thanks to this app, we were able to offer our customers discounts on various options. The active assistance of the customer support team was also really helpful.

A great app for B2B Business with multiple VAT Checks: EU VAT, UK VAT, ABN, etc. Creating a form is very easy with the pre-configured fields.

Jena was great at helping assist me with installing the rules I created and answering all my questions. She was great!

Application efficace. Support réactif. Une bonne alternative pour éviter de prendre Shopify Plus. Je recommande.

We have implemented this app to show quantity breaks when a certain number of products is in the cart, e.g. order 21 cases or more and receive 10% off. Support was great and Jennie helped me troubleshoot all teething problems in record time. A great experience and I highly recommend this plugin.

We work with the B2B wholesale app at two shops and are very happy. Perfect app for business shops and portals. Above all, the support is outstanding. Our contact person Jennie answers all questions super fast and helped us with all installations within one day. Thank you! Greetings from Germany and Switzerland!

They solved the problem of my integration in my store and your app works correctly, in addition, your app has gotten me many sales. Excellent service!

Hello; This is the best app for B2B discounts. It also handles Markets. Their support is top-rated.

The team is very supported and answers very fast. My problem was fixed within a few hours. I can recommend this app for everyone who is looking for B2B solution

This app is great and has many smart tools. June from the support team helped me with all my questions. I can recommend this app to anyone who wants helpful support and a very comprehensive app.

June is super helpful and has been very quick to help resolve any issues we've had! Highly recommend this app for anyone serving a b2b audience.

[UPDATE] While B2B has obviously taken great strides to address my previously reported issues, they are still missing the mark, especially regarding communication. B2B has begun sending out weekly updates to note the changes ALREADY made within the past week, but unfortunately all communication is still reactive, rather than proactive and there is no acknowledgement of basic change management practices. Ideally, we would love to be notified before new enhancements are put in production and given the chance to test with a test environment or at least update our own code to match. Instead, we are notified after-the-fact and in such general terms that we don’t always know the exact changes that were made. For example, there was a recent update to the API response received upon failure to update a price rule. The layout of the JSON response was so different from the previous responses that our process posting the updates could no longer recognize failures. This change resulted in hundreds of price rule updates failing without retries or notifications. End result: our catalog pricing is completely off and must be diffed back in. This has resulted in the lost of not only orders, but a partnership that was under discussion. All things considered, I am rather surprised that this is such a highly-recommended solution in the Shopify App store. --previous-- On the surface, it looks like a really good tool, but our experience has not been stellar. In the end, better communication and follow up would be a very helpful. Here is a rundown on the issues we have/are encountering: - The B2B/Wholesale team updates the app with no advanced notice and no release notes. Which wouldn’t be a big problem except that recently most updates have included changes that break the solution. This has resulted in a wide range of issues including - but not limited to - inaccurate pricing, inconsistent pricing, no pricing, and in the most recent incident – selling all items on the site for $5 each. Without advance notice we cannot even plan to test or be on alert for potential issues, which leaves us at the mercy of the customer reporting issues. - Additionally app updates have – more than once – overwritten our custom code in various places on the site, resulting in inaccurate/incomplete information displayed to the customer. We have had to rollback or modify their changes several times to correct introduced bugs. - We have two outstanding issues at present where: o Liquid code contains multiple price rules for same item (only one rule defined) – customers may see either price (seems to be selected at random) o In rare circumstances, the prices displayed to customer change when either added to the cart, or during the checkout process. - Updates have been pushed to the API without warning and without documentation which changed how the API responds to calls, resulting – in one instance – in the creation of thousands of duplicate price records. The API online documentation has still not been updated to reflect these changes, though we did get them to rollback (or at least change again) the issue that caused the duplicate price records. - We have submitted many tickets to customer support. While we have had great support on some tickets, others have been very poorly handled – in one instance our ticket was merged with a ticket from an entirely different customer and we started getting copied on that customer’s ticket updates, and we believe they were receiving our updates on the same issue including screenshots and documentation. In another instance our ticket was “merged with another ticket” and we never received another update; those updates are probably going to someone else. Overall, need better release testing, communciation and overall process control while improving helpdesk ticket management and follow up.

great functions and very supportive from the customer sales team. they always take my enquiry as priority and I can be relax untill it is fixed

Very helpful customer service, the only complaint being requests for unnecessary access to some permissions but this has been resolved.

Great customer service. I had a few issues getting the app set up and working with my theme but the support team were able to fix my issues fast. The app also has more features than I originally thought, which is great.

Very helpful and quick at making tweaks that were needed to the website. I love that when I am finding something to difficult, the team will access the site and fix it for me.

I am happy with this apps capability on setting up wholesaler accounts log in and the pricing setting up with quantity tier purchase discounts. The support team are are so responsive so solving my issue. Emma helping me alot in solving all the issue and she will keep me update the issue solving status all the time. Thanks whole developer team

The app really helped us launch our B2B strategy without it being super complex and the support team is extremely helpful and fast to address any inquiries.

Just had contact with B2B/Wholesale Solution due to a compatibility problem. They were prompt in answering and within 24 hours they had solved the problem. Thumbs up. That was fast

What a customer support and experience replied in less than one minute and did not leave the chat till solving the issue with such high level of dedication and support , definitely I will recommend them

Fast responses with technical support and they use my feedback for adding new features, which is great because they value their customers.

Great solutions for B2B wholesale and excellent customer support! Always reply and fix the issues in seconds. Kindly recommended!