Reviews for BSS: B2B Wholesale Solution

The Team around Jolie Nguyen and the developers Mai Van Quy and Bui Thanh Phong were so helpful and forthcoming. Our store is based on a third-party theme so there had to be made several changes in order for the different functions of the app to work. They helped me throughout the whole process of implementing the functions VAT-Extempt, Registration-Form, Display of Prices inc./excl. Tax. All my questions were answered promptly and professionally. I love the many possiblities the app provides for adding B2B-typical functions to your store. Big shout out to whole team and 5*-stars for your app! ____________________________ Das Team um Jolie Nguyen und die Entwickler Mai Van Quy und Bui Thanh Phong war sehr hilfsbereit und zuvorkommend. Unser Shop basiert auf einem Drittanbieter-Theme und so mussten einige Änderungen vorgenommen werden, damit die verschiedenen Funktionen der App funktionieren und installiert werden konnten. Sie halfen mir während des gesamten Prozesses der Implementierung der Funktionen Mehrwertsteuerbefreiung, Registrierungsformular, Anzeige der Preise inkl./exkl.Steuer. Alle meine Fragen wurden zeitnah und professionell beantwortet. Wenn es darum geht einen bestehenden Shop mit B2B-Funktionen (relativ schnell und einfach) zu erweitern, ist die App eine eierlegende Wollmilchsau ;) - fast alles ist möglich! Ein großes Lob an das gesamte Team und 5*-Sterne für Ihre App!

Definitivamente un soporte técnico excelente. En especial mención a Joy Nguyen como ayuda en atención al cliente y a Nguyen Tien Hay como desarrollador. Ambos me han ayudado mucho y de manera muy ágil y rápida sobre el problema presentado en la app (no podía aprobar a un cliente y por lo tanto no podía registrarse correctamente) En cuanto a la app B2B /Wholesale Solution, comentar que es sencilla de utilizar e intuitiva, pero si no te aclaras, no te preocupes porque puedes contactar siempre con el equipo técnico que estará dispuesto a ayudarte lo mejor posible.

Combat Iron Apparel

2023-02-16

United States

Definitely a helpful company. I haven't done crazy great yet, however the platform is easy and self guiding. No app is easy and if they sell it to be easy, they are lying. All apps take time to get used to and set up best, however the team here helped me like 50 times by now bc I reach out so much with questions. I recommend to give it a try if you are needing a WH option. We sell 4-5 Million a year, so definitely good choice for a small business like us. I have been working with June Nguyen as your supporter and the dev guys were named Khanh Nguyen Dinh and Phong Bui Thanh. Ask for them. Good people.

If I could give more than 5 stars I would definitely give them more! It is the second time I got help from Jonas and Nguyen Tien Hau and they once more made this an outstanding experience for me. They did not just solve my problem (I couldn't figure out how to switch to the business registration form instead of the Shopify standard registration form), but exceeded my expectations and went one step further and style my contact form for me in the design pattern of the Webshop. I am so blown away by this service. I always recommend them and if I ever struggle I will 100% ask those two to help me.

This B2B App works well on all ends and has many features that are pretty useful for a B2B Shop. We are using the custom pricing as well as the VAT exempt, tax display and everything is working fluently with the Shopify checkout. The registration process is great too, we can approve a customer, before he can buy at a discounted price with the B2B/Wholesale Solution app. And with the B2B Portal, we can create a whole new portal for the customer's neww experience. The Support agent June Nguyen and Developer Team, are simply great, too! June and her tech team - Phu Dao Van, Anh Trinh Viet and Anh Duc Tran were exceptional in customizing the App to our needs. They answered really quick and could manage all our input. Dev... did a great job in every aspect and could solve every customization that we needed (he worked overtime to help us! On the whole, this Wholesale Solution is an absolute recommendation, if you want to customize your B2B shop to your needs. The price is absolutely fair for the great features they offer! Used another B2B app before but changed to BSS, im werry pleased with them!

Customer support was very professional and supportive to changes requested. Everything was done on a timely manner and communication was excellent.

Great app. Had some set up issues but mostly due ot my error and customer service - June N was quick to not only help out but fllow up to make sure it was working properly for me after the fact.

Great team with great support! I have some issue with the form and they resolve it well. Joy Nguyen is the one who assists me with friendly attitude and good guidance. if any remains unclear, she will ask to clarify again. I would love with this support and keep working you guys. Then the dev expert Nguyen Tien Hau is amazing! The dev first solves one issue with VAT field that is in the code of the theme, though not the responsiblity of the app. Then they help me to restyle the form which is great. Then I want to set spme required fields for the form, they did a great job. The only issue remains with the form is we need the Last Name as required, and they are working on it. Not sure whether they can customize it but we really appreciate their patience and support. It seems like the support agent and the dev team work in harmony and effectively so much. You guys should keep on working as the current and your support service is what makes us feel happy. The app is also good with many modules to explore for wholesale customers. We are happy now and will come back if needing further assistance

We built our Shopify wholesale shop with the App and were beyond happy with its usability as well as the very responsive and helpful customer service. We can highly recommend using it.

Guten Tag, Very fast and perfect support. I have installed the B2B Login app from BSS before, and now I'm testing out the B2B/Wholesale Solution app for my site. I just used the app for a few days to experience it and have some reviews about the app. The app is good. It is simple to understand and simple to utilize. I needed a custom registration form and some settings, Support staff June Nguyen and dev Duc Anh Tran solved fastly. Many thanks for the product and support. Super Produkt und schnell Support. Mit freundlichen Grüßen

I have found this app really easy to use and a great solution compared to the Shopify upgrade. We have used the wholesale registration form which is really helpful as we are a business who sells B2B and B2C so required the 2 different sections. We are also able to manually approve wholesale users which is what we prefer. We have used the Custom Pricing rules to upload our different pricing tiers for different users which has been a great solution for our requirements. Every time I have needed assistance the technical team have assisted me quickly and followed up to ensure I have been able to set everything up as required. Thank you to the technical team (Nguyen Quoc Cuong, Nguyen Ngoc Hai, Nguyen Van Huan) who have all worked really hard in providing me very fast support, and Jonas who has been contacting me promptly via email to assist me.

We have used these two apps to set up our website into a website for my groups of customers, as well as a group-protected B2B Wholesale page where my wholesale clients can create personalized accounts (students, patients, and practitioners) and purchase at the wholesale prices they are accustomed too! - The process was very simple as the help and assistance is impeccable, in my case, June Nguyen was very attentive and exceeded my expectations on all fronts when requesting if certain things could be done on the website and she had them created and running as quickly as she can. She has been followed me and my store for about 2 months before we live the store. And I must say the tech team - Hai Pham Dinh, Cuong Nguyen Quoc, Luan Hoang Van, and Cuong Cao Xuan have done an amazing job when they make some changes to the code in my theme so the store and the app can run perfectly with each other. We are using both B2B/Wholesale Solution and B2B Login and Hide price app and we love it. Contact the team and they will help you with all dedication. Thank you team! Great works.

The strong point of this app is its flexibility which makes it suitable to cover more or less all aspects of a wholesale business. Customer service is very competent and fast. I had some difficulty setting some rules and June Nguyen together with her collghiu Cuong Nguyen Quoc and Duc Nguyen Van solved my problems immediately. Il punto forte di questa app è le sua flessibilità che rende idonea a coprire più o meno tutti gli aspetti di un business wholesale. Il servizio clienti è molto competente e veloce. Ho avuto qualche difficoltà nel settare alcune regole e June Nguyen insieme ai suoi collghiu Cuong Nguyen Quoc e Duc Nguyen Van mi hanno risolto subito i problemi.

Yes the App is very interesting and helpful The support center is very knowledgeable as I chat with Ms. June. I am very thankful to the B2B Team.

The team is very responsive on helping us out using their app. It's a good app, surely solved our B2B pricing problem! Easy to use and easy to understand. The support team of this app is so helpful and quick in response, their tech guy (Nguyen Ngoc Hai) worked really hard to fix issues for us. Thank you so much, Nguyen!! Also many thanks to Emma for her help along the way. She is very attentive and super helpful. Most of the time, it’s not only about an app's features, but the service the team brings when help is needed. You can count on the support team and we highly recommend this app. 非常感谢这个app的客服团队的帮助，尤其是Emma非常友好快速的回复，他们的技术人员Nguyen Ngoc Hai也是非常努力，加班加点地解决我们遇到的技术上的问题，这款app覆盖了绝大部分B2B所遇到的需求，即便我们有新的需求，这个团队的响应性也是非常令人满意的！！！总而言之，这是一个值得推荐的app！！！

Recently, we encountered a small bug in our theme and were in need of assistance to resolve the issue. We are pleased to say that the support team was there to help us every step of the way. Their knowledge and expertise in the field enabled them to quickly identify the problem and provide a solution. We are grateful for their prompt attention to our needs and for taking the time to ensure that the bug was fixed to our satisfaction.

We strongly recommend the app. The functions of the app are well structured and clear. At the beginning we had some issues with the setup. But the support consisting of Joy Nguyen (our contact person), and the developers Mai Van Quy and Nguyen Ngoc Hai helped us within a very short time. They were very friendly, kind and very helpful. We are sure that the support team will continue to help us so well in the future. Thus, minor issues will be fixed and solved in the minimum amount of time. This is how we expect a professional support to be. Please keep up the good work!

I have just installed the B2B/Wholesale Solution app and did have some struggle with the formatting of some pages but with the super fast and helpful support from June N. and the developer Dong L.T. I have managed to have it up and working as I hoped for. Many thanks again for your kind and fast support. This is how it should be done. The app itself is quite useful as it gives me all I need to support wholesale processes on my shop. Ich habe gerade die B2B/Wholesale Solution App installiert und hatte einige Probleme mit der Formatierung einiger Seiten, aber mit dem superschnellen und hilfreichen Support von June N. und dem Entwickler Dong L.T. habe ich es zum Laufen gebracht. Nochmals vielen Dank für die freundliche und schnelle Unterstützung. So sollte es sein. Die App selbst ist sehr nützlich, da sie mir alles bietet, was ich zur Unterstützung der Großhandelsprozesse in meinem Geschäft benötige.

The app works as intended so far. I asked for some tweaks about the business form and customer service agent Joy Nguyen and devs Hoang Van Luan and Hoang Van Tien quickly fixed my issue. I hope they will be still the same in the future in terms of helping their customers regarding different issues with the app.

Very pleased with this B2B app so far! It accomplishes many of the tasks that we need for our dealer portal on our website, and the custom pricing tools are probably the features we like (and use) the most. Anytime there has been an issue, the app developers have been very quick to respond, and always help us figure out how to change any applicable settings or fix code where need be. Shoutout to both Jennie and Trinh Viet Anh for helping us fix our latest hurdle :)

Got some fantastic help today from Jolie on the chat and her developer Nguyen Van Dong. They quick found out what my problem was and solved it. I could have used hours on that but they both did it very quick and extremly good ! After the first question if also asked for an advice and got some great feed back. I there for also installed the B2B Login & Lock Account plugin. Now i am setteled and good to go with our new store. I wont be affraid to ask again - because i am sure i will be helped right away.

This app is great, it meets all of our B2B needs and is easy to understand. Even when we got stuck on some parts and needed some redesigning work to fit our website and company needs, we contacted the team and Jena Nguyen and dev Bui Thanh Phong resolved our issue with fast and professional turn around throughout. This app allows you to enable the functions you need for your business and has straight forward instructions on how to enable them. We highly recommend the app and are assured we can count on their support team.

Great app with nice functionalities. The Support teams is also very fast with replying and give good solutions. Many thanks!!

The application offers many possibilities. It takes time to test them all, there is a bit of information missing in the documentation which causes difficulties. That's why i would put 4-stars rating. Fortunately the support service is very responsive. I received excellent support from Jena Nguyen and developer Nguyen Tien Hau who quickly checked my issues and answered all my questions. Thanks ! They deserve my 5-stars rating. By combining the B2B/Wholesale Solution + B2B login/lock & hide price applications, we were able to create a great B2B platform that we will be able to evolve as it is deployed thanks to the BSS Commerce applications.

The app is great if you're looking for a pretty straightforward B2B solution for a small business. We used it to set wholesale pricing for logged-in customers and all of this in the backend is pretty easy to set up. I recommend reading through the user guide first to familiarise yourself with how it works. The best part of the app though: As I had a very customised theme, I did need the help of the support team for a number of things and they were AMAZING!!! Joy and Dao Van Phu were beyond helpful. I had a lot of tricky requests and they were able to solve them but also provide clear instructions so I could make edits in the future if I need to update the theme. Always responding so quickly. They are my heros!!