Reviews for Appstle℠ Subscriptions App

This app has really stressed me out. I want to offer our customers a pre-pay subscription option, where we win with cash-flow, and they win with a product discount. However the shipping profiles / settings do not make any sense, as I don't want them to get free deliveries that I don't deem them to be entitled to. I am told it's not possible to create a pre-pay option where our current website delivery charges are applied (free delivery when you spend £40). With the pre-pay option, if a customer spends £40 total spread across 3x deliveries (i.e. we spend 3x the amount on deliveries - about £8 x 3) they get free delivery, which is exactly NOT what I want as we just loose money (if we spend £8 on each delivery, it means we spend £24 delivery for a total pre-pay order of £40). I need them to spend at least £40 for each DELIVERY (so that's £120 total for 3x separate delivery slots) to get free delivery. But apparently this is not possible, which I find really unhelpful. Some of the chat people are helpful, but it takes longer than expected for them to reply and one just left the chat today and was marked as 'away' without warning. I wish there was a phone number I could call so someone could just talk it through with me. Also, when you've created a new delivery profile, these can't be edited. So if you get one little thing wrong that you want to change, you have to do it all again.

The support team at Appstle is always very helpful when it comes to issues or questions; there have even been a couple of instances where they introduced a new app feature to accommodate our needs! Could use some improvement around email notifications and out of stock item management.

L'équipe est absolument incroyable. Une réactivité à toutes épreuves (5 minutes GRAND maximum) et à chaque besoin, une solution (même avec la version gratuite) ! Je recommande grandement.

La aplicación funciona según lo publicitado. Buena atención al cliente y soporte con excelente dedicación.

So far so good! Haven't been able to dive deep into every customization option, but it looks promising and the support has been stellar.

This app helps greatly with subscriptions and when I have trouble, the customer service is great! I only wish they had more customer portal options without upgrading to the enterprise plan

Great customer service, they integrate my subscription in 2 min top. need to give it a try, but happy so fae

The help center assisted in the middle of the night in setting up the app for me! Kehanvi was amazing

Très bonne expérience de l'application. Migration via Recharge parfaite. SAV excellent. Je recommande !

I've decided to update my review after some time using the app. The app is fine, and more or less does what I need it to, but I'm having a lot of trouble with the customer service. Response times are extremely slow, and the answers they provide are usually very vague and not helpful. I can definitely attest that the level of support has diminished since starting with this app. Currently, I have many subscriptions that are scheduled to process, but are not processing a their scheduled time. The response I received to this issue was "they are in the queue, please give it more time." Even after asking to elaborate, I could not get a more straightforward answer. Support I've received in the past has eventually lead to a solution, though it's usually not exactly what I've been seeking. There are a lot of limitations within subscription settings that don't make sense, and the way much of the user interface is translated into English is difficult to understand. Overall, not pleased with the user-friendliness of the app. --- original review --- Kehanvi was a huge help today. Initially I had a problem with theme integration, which was a simple fix. That led into some more specific questions about my subscription offerings, and I was able to figure out exactly what I needed. Thank you! So far it seems like Appstle is going to work great for our business. There is a little bit of a learning curve setting it up, but it has a very customizable experience. Looking forward to launching our first subscription.

Yes very helpful in addressing the issue where customers couldn’t manage their subscription. Overall I’m happy with the functionality

Great app for subscriptions - very comprehensive! Support is outstanding, with many talented, helpful team members available all day long. Developers are quick to make reasonable changes! The ONLY thing that you need to adjust up front: the default labels/email templates need to be re-worded, but that's a few hours of customization and you are all set! Highly Recommend!

Good customer service so far, they use intercom so it's quick to get help via chat with availability

The customer service went above and beyond! Kehanvi stayed with me for 3 hours, redesigned the app 4 times, and even suggested ways to improve our functionality! I was blown away by the dedication and responsiveness.

I had an issue which was not only resolved within 2 minutes, they actually went above and beyond and offered enhancements to my already working app - this was an amazing experience and I look forward to working with them

The customer helped me handeling a developper issue it was very professional done and customer friendly

This app has been very useful. The support team is tremendous as well. Mitanshu was very helpful with answering my question

Customer service is personal, present, patient and intelligent. It's great to work with real humans who care about what you do!

This app can do a lot. I found it cumbersome to setup a discount when someone purchases a year long subscription plan vs. a monthly plan. Lucky for me Kehanvi was on the chat! The support team for this app is 10/10!

Excellent customer service! Very helpful and willing to walk me through how to use the app and make suggestions so that it flowed better on our site.

We were able to set up quick subscriptions for specific products. Appstle support was very helpful in answering questions we had along the way, and even jumping in to help with the setup. The interface is clean, appealing, and we trust our site visitors will appreciate the options.

My customer would like to know if they can edit their subscription themselves. that's why I contacted online customer service to seek a quick answer. very helpful customer service! solved my questions very efficiently. highly recommended.

I am still in the process of setting up the app and migrating our store. It is easy to use and the support is amazing! I can't highly recommend it enough.

First of all, a really big thank you to Kehanvi !! My problem was really difficult to explain and to understand, but she really understood what I wanted and made it happen! She explained everything to me even if she had to explain somethings twice because I just did not get it! Amazing support, amazing results! I really can only recommend the APP, it has amazing features and if you need any help, im sure she will solve your problem!

10/10 Customer Service/Response Time Had a slight issue where the theme wasn't integrating with the app correctly. Emailed customer support and was quickly helped by Muhammad who told me clearly what to do to assist him in resolving the issue. Within 10-15minutes my issue was fixed. Extremely happy with the customer service provided and the extremely fast response time.