Reviews for Appstle℠ Subscriptions App

This app is like a constantly ticking time bomb. All their app changes are done in real time, so your customers will have a front-row seat to some real messy changes until the developers finally get it right. Which they rarely do, because aside from a very reckless, sluggish team of developers, they have no marketer or designer to explain to them what a good customer journey is. So it falls upon us to try to explain to them things such as why not having quantity selectors in a build-a-box and forcing the customers to go in and out of every individual item just to add them to a pseudo-cart only to then proceed to a real one is a terrible customer journey. The app’s architecture and design are a total mess. You have the regular subscription plan, normally you can choose a build-a-box option, but here, you have to stack that option on top of an existing plan, and for some reason you can enter a discount in both places. And here where it gets even messier: if you enter the discount in the subscription plan, it's built into the price, but you can't have a compare price, and if you enter it in the build-a-box extension, it's entered at the checkout as a discount code. And to make matters even worse, any product added into the build-a-box will forcefully have its own subscription widget, and the only way around it is to disable ALL widgets everywhere. As for their recklessness, here are a few examples: - overriding basic Shopify css elements (your visa, mastercard and other payment logos suddenly line up vertically) - when I tell them about that, they go ahead and ADD more messy code to override the code that’s overriding Shopify’s default - whenever they add a new element, there’s no translation field for it, so if your shop runs in another language, expect English words to always pop up randomly. - subscription widgets aren’t automatically enabled for collections, and there’s no install repository where you can get the code and do it yourself immediately, you have to wait for their team to send you that snippet. (and the response time and/or useful feedback drops dramatically once your trial period ends.) - and when I did get the code it was in broken HTML, so I am thankful I told them to send that to me and not have them run that on our store somewhere. - as mentioned above, all the live changes done without informing us and us having a ‘code red’ every single time. - irresponsible, misinformed feedback: even questions such as “do your subscription + loyalty discounts stack up or are they multiplied by one another?” don’t get a correct answer and you literally have to run the math for them to show their answer didn’t make sense. I could go on and on… In short: unintuitive, unreliable and extremely time-consuming.

A really good app with fast, helpful and efficient customer service team. Good levels of customizability and it is perfect for our subscription business.

A seamless app with fast and efficient support. Great levels of customizability and was perfect for our flower subsription business

Best subscription app I've come across. So easy to use, and the team behind it are super-fast and eager to help you customize all their features to match your store. I am beyond impressed!!

Mitanshu was incredibly helpful with things I didn't know how to do, saved me tons of time & really showed me how versatile the app is. Very satisfied, thank you!

The support team is phenomenal, the app is everything you need. The support team is like you own little dev team, they will do everything for you 10/10 would recommend.

so far this app has been great and their customer service team has been extremely helpful! they always go above-and-beyond each time i chat with them!

Great App for subscriptions. The team is very helpful in getting questions answered you need answered quickly. They even make suggestions for using their app on your website, that you may have not thought about. A great app and customer service team.

Excellent service. Kehanvi went above and beyond on what I requested. She managed to resolve and am now able to bundle products under a subscription. Thank you

I reached out to finalize the subscription model I set up, and I had an issue with the free shipping that wasn't working properly or wasn't set up. Meghal was more than dedicated, she took the time to understand and answer every concern I had. I have to be honest, I try to avoid contacting support with any company because the service nowadays is bad and the worth thing, they never listen. Meghal is a great and rare example of how customer service should be and how to LISTEN to the customer and give him/her the attention they deserve. She's a keeper, and you should be proud to have such a staff member in your organization. Thank you, Meghal!

Using this app for a few weeks. Easy to set up and customer support is top notch. I hope to learn more about it going forward.

Great app, even better support. I was having issues which ultimately stemmed from Shopify. Appstle support actually went into my Shopify and found/fixed the issue for me. Added bonus points for then customizing the widget to match my stores theme. Highly recommend.

Great customer service to help really outline exactly what to expect for your subscription plan. I had no reservations when mine was launched because of the service the team provided. 10/10!

Dog Bar

2022-09-13

United States

So many options available even on the free plan, everything I needed to customize the subscription experience for my product. I did rely on live chat customer service to figure it out and find the settings, and they were so fast in responding and helpful. Thank you for making a great service.

So far so good. Very easy to install and set up. Customer service is great (chat option). would recommend!

Such good customer service, it's just amazing! They helped me with a lot of questions and where patient

fantastic customer service! I had an issue and they were able to hop on a chat instantly and helped with every single thing I needed. Can't say enough great things about the service.

80 Acre Market

2022-09-08

United States

Customer service chat is very responsive and helpful. They were able to help me with several questions including coloration changes and settings updates.

Customer service is excellent! I highly recommended for subcriptions. They help me initially setup my subscriptions exactly how I wanted!

Easy to set up, easy to get help through chat. Solved all my subscription ordering wants for my store.

This app is great, easy to understand and very helpful and fast reply from support. Highly recommended for anyone interested in subscriptions!

App works great, but the stand apart for this is the customer support. Anytime i've had to chat with them they are extremely responsive and very quick to help, even providing tips and tricks not related to my support issue.

We switched to this app to help us manage a large amount of subscriptions with ease. The build a box feature has been a game changer for us. I am looking forward to when I can re arrange the products on the Build a Box Page. Tech support is supper helpful and very appreciated .

Solid subscription app with a lot of function. We are still learning to get the most out of this app but without a doubt the 24/7 support has been so helpful.

So far I absolutely love this app. The customer Service is also phenomenal! They were able to integrate and customize my widgets to look amazing on my website