Reviews for AfterShip Returns & Exchanges

Works Great! I would not have a store without this app.

This app is great it has already been a huge help plus an added benefit to search engine optimization for some strange reason my store was first due to this app...crazy

Love this app. Its a must have. not only to look professional but to make work easy. Also its free.

Very easy to use and works great and saves us time with our customer support team!. JemJem.com

It is very easy to setup and use. Very useful.

Love it! Super easy to use and looks great!

Barbellbrigade

2017-06-21

United States

Good, but could be great. Needs a more seamless integration with Shopify, still feels like I'm using 2 pieces of software to do a basic return (though that may be limited by Shopify). Definitely needs, more than anything, an option to process exchanges. Needs better customization of the returns page to make it look like our branding. Has grammar/spelling errors on the front end or back end of the app. Customers are having some issues using the app and getting error messages, causing us to do some returns manually. There is no way to track the exchange of money between AfterShip and our Shopify account. And honestly, quite a few other things as well. But, it still has good potential to be very useful if these issues get address, especially if they make it so we can process exchanges!! So for now, we will keep using the app with hopes they WILL be addressed, soon! I'll come back and leave a 5-star review when that happens.

This app worked great for awhile---now whenever I type anything into the "Common Return Questions" box it comes out super buggy and does not display properly.

Excellent! Just what we needed. Thanks AfterShip!!

It is an easy way to control Returns. Very useful. Give it a try

Great app, super easy to set up. The only wish I had is if it didn't auto generate its own RMA # and I could input my own to send to the customer.

Just great! Just the same as Aftership!

Easy to use and very useful!! Seriously great way to help customers return

Very awesome app. Highly recommend

Great app that does exactly what it says it does effectively. -SoKKs.com

This is a great app. From motofans.shop

Customers were not getting approval/ denial emails and we were not getting emails letting us know that customers submitted a return request. The app kept crashing and would not even open. Extremely unhelpful and wasted our time. Caused more headache than cure.

I installed the app, but it wouldn't load.

Awful app. Cannot customize the email. So it says from AFTERSHIP and not our company name. Support takes way to long to answer and they don't have phone support. Do not recommend.

I really love the idea of this app - it looks great and is very easy to use but its missing the ability to generate returns labels which makes it a very manual process and so defeats the point of an automated returns system. I appreciate the app is not that old so will watch any app improvements with interest.

Easy to use. Hope it works! Layout is great and can work with most couriers.

Very nice app. Highly recommend. Provides an awesome refund experience.

Awsome App which helps alot on my store. Highly recommended

This App is Amazing!! The Automation is Incredible!!

awesome app !!!!!! really simple and neat!!!