Reviews for AfterShip Returns & Exchanges

This app is a joke. Don't install it, don't subscribe! I subscribed, but the app didn't work for what I needed, so I canceled and uninstalled it. However, I've been receiving unauthorized charges for three months, as if I were still using the app. I complained to customer service, and they say they'll get back to me as soon as possible. I asked to delete my account and unlink my credit card, since the platform doesn't allow either of these actions. However, they haven't taken any action. The only answer they gave me was, "We'll get back to you as soon as possible." I ask: When will you get back to me? They say "as soon as possible." They didn't give me a deadline for a response, they won't deactivate the account, or they won't unlink my card. This is a complete joke. Don't use this service! Hello Ars Resort Team, Thank you for sharing a detailed feedback. While we understand you are unhappy with the charges, we wanted to also emphasise that, these charges were in line with Shopify Billing. Also, we have not charged you for 3 months without your authorization as the charges are as per the service terms you agreed to when signing up for a subscription. Please note that you are not being charged for any subscription which you have not used and while we understand that it took longer than expected to provide you with a resolution we hope that the information below help clarify why the amount was charged and also what services are in use. Here are the findings and what we can do as next steps: 1. You were charged $11 in July 2025 on Shopify as you have used AfterShip Returns Essential 20 Monthly from 28-Jul-2025 till you uninstalled on 12-Aug-2025. You can see this in your Shopify Billing 2. You were not charged anything by AfterShip on your Shopify billing as you can see clearly in the invoice for August 3. You are currently also subscribed to the $11 AfterShip Tracking - Essentials 100 - Monthly since 04-Aug-2025 which is billed to AfterShip directly and not via Shopify as you have added your payment details in AfterShip & subscribed 4. You are also currently on AfterShip Personalisation Trial since 04-Aug-2025 which will end on 02-Nov-2025. This is a non-chargeable subscription. 5. You have disconnected the shopify store from your AfterShip Tracking & Personalisation yesterday however you have already imported 20 Shipments in AfterShip Tracking Based on your request on chat to cancel all existing subscriptions associated with your account, we have cancelled them. We thank you for trying out our application and wish you a pleasant day. Regards Philips AfterShip Support

Karan was great and really helpful - thanks!

Helpful service. Thanks for the screenshot

Lovely service

I want to recognize Raja for this excellent customer service. He guided me through updating my return policy, making the process simple and stress free. He was knowledgeable, helpful, and I truly appreciate his support.

Karan provided me with satisfactory service after days and days of getting terrible, unhelpful responses. It is difficult to determine if I was actually assisted or if enough time went by that the issue resolved itself. Overall I am dissatisfied with the way this way handled but very grateful that Karan provided me with actual customer service in the end.

five star

good service！reply helpful and quickly

Moazzam's support was excellent. He was very patient and knowledgeable. Aftership itself is a great product and good value. Highly recommend.

Great customer service via their chat app.

Moazzam Ali, was very helpful and patient. He is a very knowlegable consultant. I am very satisfied with his customer support service.

Very helpful customer Care

Great support!

Moazzam was a great help. Thank you for your support.

Excellent, very supportive

Great help - thank you so much.

We tried onboarding with Loop and AfterShip at the same time, and AfterShip offered the better customer support and out-the-box functionality by far. So many great features and a very competitive price.

Fast and easy with Moazzam!

Moazzam was extremely helpful. 5*

Great support from Moazzen tks

Mozzam was great and helped me with my issue connecting stores! He was able to get on a Google Meet to walk me through the problems. Thanks again!

Good support from Mozzam when integrating the app

Fast response and nicely done well.

The the way users are managed is unfair and broken. Why do I need to pay for additional seats on top of the per-return rate. Avoid. Hello Blundstone UK Team, I understand how you feel; however, our role-based user management is standard practice across SaaS applications worldwide. This provides a better way to manage a Small to Large business without needing to share the same Admin credentials with everyone in your team to access AfterShip. You can continue to use AfterShip with a single owner account and not opt for additional seats if you prefer, and this is the reason we have the Member seats as an optional add-on to allow merchants to scale up as per their business requirements. We'll consider it as feedback and see how we can incorporate member seats in existing subscriptions. If you have any more suggestions, please visit our Ideas Portal. Regards, Shafiq Alam Team AfterShip