Reviews for AfterShip Returns & Exchanges

very helpful

Moazzam Jump on call to figure out some new return polices and was very in helpful and detailed by guiding step by step.

Moazzam is great. The customer service is always seriously amazing for After Ship! They are fast and hang in with you till your issue is solved. I love AfterShip, seriously. Best customer service as well

Very useful and helpful assistance, thank you.

Connected with video chat to ensure the problem was completely understood. Helpful and kind.

good experience

Great returns app! Gets the job done and pretty quick and easy to setup.

Good service

contacting support helped a lot

I guess this review is about the app > not about my specific interaction with my customer service rep Ayush (who was great). I think the app is probably a 4/5 >>> service from Ayush was 5/5 There are some items that aren't as intuitive and linearly organized in dropdown menus/actionable items from the main dashboard, but overall a solid app for an e-commerce brand.

Esteez

2024-07-03

United States

Fantastic app with fantastic tech support. Highly recommend!

They fixed a billing issue pretty quickly!

Great support, Neha resolved my main issue very quickly and efficinetly.

Thank you for your valuable feedback. We're delighted to hear that you had a good experience with our app and customer support. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip

Great service so far, simple easy and helpful

Great reactive and helpful customer support and loving all the features of Aftership can't wait to make it all live on my shop. Very easy to use and seems to be a powerful app, in particular love the way it can suggested new items to exchange instead of a refund. Recommended!

Great Customer service by Rahul from TAM Team

Good support over chat.

Thank you for your valuable feedback. We're delighted to hear that you had a good experience with our app and customer support. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip

Fast and friendly service!

Hi, I'm using the app on 3 Shopify stores and it's working great. Support is really efficient. I highly recommend. Moazzam Ali helped a me lot setting up.

The Customer Support team is very helpful, most recently helped by Aditya. Even the AI Chatbot has helped me with what I need which is great for Customer and Support team alike!

Great customer service & support !

nice

Ankit was very helpful with my issue. Great to jump on a google meet call!