Reviews for AfterShip Returns & Exchanges

Seems to be helpful with returns. Using the basic plan for now and will see how things go. Would like options for the theme but will try to find our own HTML.

I haven't fully tested yet, as I just recently set up my store. But I really appreciate the easy and customer-friendly use!

Good price and easy to use. Wasn't able to customise notifications sent to a customer, so am leaving a review to hopefully unlock this capability

Good so far. Only leaving this review to get more features..minimum 100 characters for review bla bla bla bla bla

Seems fine so far, apart from a few bugs (and outside of basically forcing you to review the product if you want to access all features).

Really easy and simple to setup and use! Support has been fantastic so far. Would like to see more customizable template options

C-IN2 New York

2019-08-23

United States

The support is one of the worst I've seen so far for a Shopify app. They seem to not be able to understand my questions. The 3 stars are for the interfaces. It looks prettier than another app that I was considering. As far as capabilities, it's just ok. I still have to do a lot of work on my end, but at least it makes the return process easier for my customers.

I really need it to be dutch, or customizable to translate everything.. so a no go for me till it's possible...

So far so good! It can be confusing between this in another product they have sharing the same interface.

I love this app! As a store owner who runs all operations on her own, this has taken so much work off of my plate.

Very useful app. We use it to create the RMA # and get the reason for return for each customer, who sends the email request. Even if we do not send the return label,( because do not request the return, just send the replacement), we finally have all complaints in one place and nicely organized. There is a useful feature to this app Vs the expensive RMA management systems: you have the control either accept and send the return label (paid or not), or reject. (And you can customize the return policy, the shipping instructions, reason for return options. I wish I can edit the main section as well. I do not like the wording on how to start the return but cannot customize them.) With our product we do not want to encourage the returns on the whim, but rather with the real issue. We have all the necessary information on the website to make the educated decision, before buying and having the control to involve the buyers in communication really helps.

Saves me a lot of time and hassle. I would really like it if your app combined the functionality of an Exchange product app as well.

Horrible app!!! They Added features after the initial install and billed for things we never signed up for. Sketchy and confusing interface after conversion from original app. Moving on to something else.

Be careful what subscription you select, they will blindside you with overage charges- without warning! Only did a test return process, but it looks nice and clean and so do the emails. Will probably replace with a free Google Form and print the return labels from Shopify

I have no idea why this app had 844 reviews, i can only say something is really fishy. There is no way an app this weak to get this amount of reviews. They work with votes to implement a basic idea, however some votes only have 2 votes and they added them lol... We have spent over 16 hours of work just to get going and finally the thing that made us uninstall this app is the basic features that arent there and that our customers cannot respond to the automated emails. there is no way this app has 1000 customers so i dont understand how they got this amount of reviews. im thinking more like 12 people are using this app. Customer service is super slow and unresponsive. I truly believe someone in the market will come up with a really good return management system,

Customers are not able to access returns centre, I suspect due to no SSL cert. Zero help from support so far, just encouraged us to request a feature in the community.

Great app for our business. Very helpful for making returns easier. I know our customers appreciate the convenience! We just had our first return and so far so good...

Easy to set up and use to handle returns! Been using for several months now and no issues.

This is probably the worst app ever. Go with Bold

Really good app but not available in French so unfortunately I can't use it at all while I already use the regular Aftership order tracking app... Will change my rating when I will able to use it and test it.

They used to be so good but now they changed around there whole system and its no longer in the shopify app portal. it really suxx! I would pay for the old version! I need to delete and find something new! Thanks, Modspotter

The free version of this was great and had the price for the update been reasonable I would have gladly upgraded but their new prices are extortion. DELETED!

Fancy Pastels

2018-05-09

India

I loved it when it was free and I totally understand that you need to charge us to continue but you guys chose to charge so much. If you compare with other returns apps on shopify you are charging just double and providing half of their features.

There is a notice at the top of their site that states you must switch to the new version before 5/31 and they cut off my service prior to that with no notice at all. Original Review: Would be a great app if you could customize the online return form a little more, as well as customize the verbiage in the return notifications sent to your customers.

Ridiculously overpriced. Free version was perfect. Just greed at that price, would have gladly paid $3-5. IF ANYONE IS READING THIS AND WANTS A REPLACEMENT: SEARCH > CLICKSIT < - FREE & MUCH BETTER.