Reviews for AfterShip Returns & Exchanges

This app is useful (when it works) and when it doesn't it is beyond a doubt the worst app I have ever used. My store does 1million+ on shopify so I have most of the top notch apps and this one is one of the best and one of the absolute worst. I picked a plan upon install and I am "UNABLE" to change that plan. Like at all. Does anybody think thats weird? So I contact support on 17th December 2019. They tell me various fixes like "uninstall your app, reinstall" the usual stuff. None of it works. Whenever those instructions are followed it just reinstalls on your store and again you are UNABLE to choose a new plan. Long story short I have been locked into almost 2 months of overcharges now because these complete children cannot do the most basic of functions which is 1) Provide the Shopify user the ability to upgrade/downgrade their plan or 2) Upgrade or downgrade the plan at the request of the user. They even asked to be added to Admin Access on the store which they were. And they haven't fixed their problem. Their latest email asks me to get on a call to "discuss concerns" Like are these jokers and children the worst support ever? The lowest IQ of the barrel bunch of $2 worker slaves out of Mumbai or something? I CANNOT change my plan due to their apps issues and they WILL NOT change it for me. So I am stuck using an app that I need but am forced to pay overcharges for because I cant upgrade my plan to a higher tier and they cant do or won't do it. I dont say this often but thats basically illegal. These guys are complete clowns.

Please add the ability to edit already rejected returns. If you accidentally reject a return there is no way to go back unless you clear the entire customer database which really is not the best solution.

I loved very good application very interesting functions with this application I will learn more every day I recommend many users to download the application.

Be aware that if you need to upgrade to the next plan they direct you to uninstall and reinstall the app then you have to redo all your settings, why would they do that? Isn't it common that websites grow and you upgrade to the next plan? Every other app has a simple one button or so click to upgrade they make it easy for their customers. I messaged the customer service asking them to upgrade me, they sent me links to disconnect, followed the process it does not work in fact after I disconnect the app and go back the connection back, clearly this app has a bug. In speaking with our Merchant Success Manager @ ShopifyPlus she stated that uninstalling and reinstalling an app for upgrade she has not heard of. Please note that I received an email they would screen share with us at 1pm today, they never sent us the link, we are now 3 days of not being able to create & send return labels for our customers. I sent another time to support. So disappointed in this app. I have worked on many shopify sites with many apps and this is the first time I have had this type of an experience. Like the person that posted Dec 12, 2019 I am wondering if the reviews for this app are accurate.

Admittedly, I did like this app at first however, there are huge faults that this app has that can't be overlooked anymore. So let me save you time and money: 1. When you first get this app if you're trying it out you will be on their standard starter package (5 returns/month + $2 for every additional return). Please read that carefully, you will be charged an extra $2 for every return if you do not MANUALLY delete the app, remove your account integration, REDOWNLOAD the app, reintegrate, and then choose a different plan. They do not automatically upgrade you based on your returns usage, or even have the option to upgrade easily within the app (which is common practice for almost every single app). They're literally trying to scam you out of more money hoping that you don't notice you're over your quota and charging you a ridiculous amount for the extra returns. When I did notice this was happening I contacted support and I was told that I would have to go through each of my SHOPIFY invoices, because for some reason they also don't have their own separate billing and invoicing for you to check how much you're paying - to get a refund. Now mind you, this would take hours and as a business owner ain't nobody got time for that. I was willing to overlook this and continue using their service, until we get to point two. 2. Aftership sends out emails to your customers using their server, with a reply-to email as your business email address. The problem is, ALL of the Aftership emails being sent out are being marked as spam by your recipient's mail servers, so they never see your return approval, return instruction emails, etc., When I contacted Aftership regarding this issue I was told that I would have to email EACH of my customers to add our business email to their address book so they wouldn't be marked as spam. Well, clearly this support tech had no idea what he was talking about because the emails are sent out from AFTERSHIP'S servers so even by adding our email address to their address book it wouldn't do anything, also it defeats the purpose of having an AUTOMATED return service. Great idea, let me take the time now to email hundreds of people for no reason, g r e a t i d e a. This is when I decided the app was just a huge waste of time and money. 3. Whenever you have an issue with their app they tell you to add it to the blog or something so people can vote on it. Their support is horrendous and I'm pretty sure all the reviews on here are fake. Definitely something fishy with this app that is apparently the most used returns app on shopify. I've switched to return magic, which seems pretty good so far for those looking for an alternative to this mess.

KOKOON

2019-12-09

United States

App works as advertised. mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmsssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss

sadly this app crashes continually informing us to connect the store even while it's already connected. Can't get any assistance through customer service. This is horrible

Update 12/3/2019: The developers reached out to me after this review to offer their support and apologize for the unhelpful responses I was getting. Since then, I have processed 10+ returns using their app and it has worked well. There are some feature changes I would like to see before I consider it a "5 star" app, but it's certainly functional and does it's core function very well. I am updating this review to 4/5 stars and would gladly give it 5 if return shipments were easier to track (and had email alerts!!). It currently takes several page refreshes to see a shipping status from USPS and that's just not acceptable. There's nothing worse than a customer sending their return and it just sitting there without the shop owner getting alerted. Original review: So far the interface seems good but I'll only know later down the road when my store starts getting returns. This 2 star review is strictly due to the poor AfterShip customer support. After I set up my account with aftership, I needed to go back in and change the return address (where my customers send their product back to) but I couldn't figure out how to go back and change this in the settings. I shot an email to AfterShip support and they kept copy/pasting the same response in their reply. "Hello, Please contact courier or shipper directly. AfterShip is only a shipment tracking platform. Here are some useful articles for you." And just so you guys know, I was very detailed in my emails about being the owner of a shopify store and even sent the emails from my support@ email address. I eventually figured out how to change the address myself, but I wasted a whole week waiting for an actual response (that never came). Just the same copy/paste that had nothing to do with my question. Hopefully everything works well once returns start coming in because this joke of a support will definitely not be there to help.

Excelente app. It has been very usefull for my business to manage the returns and provide a good service to the clientes. I recommend it.

Tulsa Body Jewelry

2019-11-23

United States

Update 11/23: It was briefly fixed when it allowed me to update payment but started treating me like a stranger this morning. It behaves like I've never signed up even though I've presumably paid for the next month. I have a backlog of return requests that I can't access. My customers are angry and I feel humiliated. Support is severely lacking. It looks like this whole issue started around the same time they rolled out a bunch of updates to the app. Could someone please fix my issue??? Original post: We used this app just fine for a couple of months until my credit card needed updating. When I enter the app, it prompts me to select a plan which is all fine. When I consent to the charges I get declined and informed that I need to update my payment. When I click the update payment link, it circles me back to select a plan. There is nowhere to update my payment info. I've tried explaining this to support and they would rather assume I'm an idiot that simply can't navigate their website. I've been trying to get help from support for a week now and maybe there's a language barrier? I simply would like to update my account... make a payment and resume the service. Can someone help me resume active customer status please? I have many annoyed customers right now.

The app works great if the return is for a single box. We have processed hundreds of returns with this app and have been relatively satisfied overall. One challenge: If a customer has multiple boxes to return, there is no way to provide multiple shipping labels to the customer. At that point, we need to manually create electronic shipping labels and email over to the customer. This defeats the purpose of the app. Additionally, In the past month, I've seen a large volume of customers say they never received the secondary email after we've approved them for a return. At that point, there is no way for me to re-send the confirmation email (which contains the optional return label for them to print). As such, I typically need to manually save their return label and send it over to them on my own. Again, this completely defeats the purpose. It would also be nice to be able to easily change shipping label weight and dimensions for each return as we have hundreds of different size and weight packages. If you need a return solution for single, uniform boxes, this app should be great for you. If you need anything flexible or variable (or if you have customers who potentially don't receive emails from the app) then you might not be satisfied with this app.

We use this app - great support - thanks for making returns so easy. I would highly recommend this a

i like the app it works well for me and keeps customers happy. if still think there could be some changes to make it better but i still use it. Thanks

Awesome, however so hard to find out where to edit email templates that are being sent to customers. How can we edit that? :S Been trying to find it for 15 minutes now.

John David Shoes

2019-11-01

Canada

The app has been useful to assist in returns, however we often experienced difficulties opening the app to use.

Provides a great for what can be a difficult process. I look forward to using this in my store. It is much better than the returns protocol I was going to use.

atalasport

2019-10-25

Italy

I really like AfterShip Returns... with the new update of 10/2019 it has improved a lot! New multilingual features and a new simple look... Attention however, on the site is written "All features included" on all plans, while in the setting Language the multilingual is given only for higher tariff plans... not good!!

Great app!But if possible would like to be able to resend the customers their return instructions. Some customers claim they did not receive so a resend button will be great.

works well to organize our exchanges but there should be a function to issue a store credit within the shopify system since they do not offer this.

The app is ok just need to make better integration for return shipping labels,after ship returns are expenisve

This app has simplified my return process. It's highly customizable and I am currently using it for free.

Really great app! I appreciate the ease it gives to my customers to track their packages. Also very efficient.

I'm leaving this review to unlock more features. Just started using the app and so far so good.I will update with 5 stars when I know this app works for me! Thank you!

This is an amazing app. I love how it makes returning easy and simple for our stores' customers. Highly reccomend

The application works correctly. Easy to operate and take the information to CSV. 100% recommended