Reviews for AfterShip Returns & Exchanges

Online Cycling Gear

2018-04-28

United States

UPDATED: Sorry guys, I totally understand charging for the service, but your price points are so far wrong it is not funny in the app ecosystem. Uninstalling. Running an apparel business, if I didn't have a rock solid returns system for wrong sizing I am not sure the business stays viable. AfterShip does the job better than the others I have tried. https://onlinecyclinggear.com

Now this app has gone upto $40 for 4-20 returns it doesnt make financial sense to keep it running in our store. such a shame as it had the basics for returns to be organised easily. review Pre charge easy to install and setup. makes returns a breeze for my customers and keeps them organinsed for me. its a win win. thanks www.petnpony.co.uk

it is crazy, they offered free now too much monthly fees, not worth at all..going to uninstall now.

Cant believe this will not be free after May 31st. This was so handy, why did they have to change it I’m sorry but I’m not paying $89 per month for returns, as this is how much it will cost for the amount of returns I receive. Really disappointed. Aftership are just greedy!!

GREEDY AFTERSHIP Aftership must be on a mission to lose customers. They have lost us. I’m not paying $89 per month to upgrade. I don’t particularly like returns and I’m certainly not going to spend $89 for a impossible to set up Return Center. Super disappointed

Debras Passion Boutique

2018-04-20

United States

I am changing my review as they took this app off Shopify, charge now $40 and do not communicate at all.. bye bye, easier to put a packing slip in the package and have them send it back by checking off the reason box. have to save money.

Updated review after their change to the new app: I used to like this app very much, but their decision to change to the new app is just absurd. Starting with ridiculous price of 40$ per month (really??), then followed by taking the app outside of Shopify dashboard (very uncomfortable) and ending in the new so-called new design of the returns page (tiny store logo, hero image non-responsive really, and most of all - no place or formatting options for the important returns policy information for the customers).... I´ll have to look for something else now, very disappointed... My old review: Great app, incredible that it is free! Works perfectly for my shop www.lemiche.com till now and its very practical for the customers and the workflow, I´d definitely recommend it!

I loved this service until they changed it and have ridiculous pricing starting at $40 . Wont be back

Was my favorite app until they decided to get rid of the FREE app and start charging $39 a month. I was planning to upgrade because it was so easy to use but trying to configure the new app was so complicated, I gave up and moving on. Would've been nice if they offered the FREE one or charge maybe $10 a month and I would've stayed on without having to reconfigure it. Very disappointed customer.

Dadabc

2018-04-18

United States

JESUS CHRIST, THEY CHANGED THE FREE APP TO $40 a month?? well i guess even if one person stays he is going to be happy, he will be getting A LOT MORE than what he invested! totally not worth it. STAY AWAY FROM THESE PEOPLE AT ALL COST, ALSO THEIR CUSTOMER SERVICE IS TERRIBLE. THEY WOULD NEVER GET BACK TO YOU. Clicking on my store logo implies it should take the customer to my store, but it does not so, When asked support about this fix, they said they won't care because there are not enough requests for it and they won't care about my request! Basically if a customer click on that link and is taken away to their page, their only way out of that page is to click on BROWSER's BACK button, or to close that tab and open a new one, Can you imagine such poor design and they are not willing to do this easy fix because I am the only one who told them about this bad design.

This person who developed this either greedy or just plain stupid for thinking people will pay him $40 USD each month for 20 returns. Atleast he is not getting the money from us. It cost $500 USD to develop some thing similar for life time coding that you own. It's greed and highway robbery for this price. You should charge us per return and not $40 for 20 returns.. What if I had 3 returns in a month? Stay away completely from this company including there aftership which useless as hell PREVIOUS REVIEW WHEN IT WAS FREE Not bad.. But people please remember this is in beta and once beta is done we will be charged.. check out the pricing.. As long this app is free my 5 star review stays up, the second we have to pay i'm removing it down to 1 star and delete it.. www.socheap.ca *** DO NOT FORGET TO DELETE THE PRIVATE APP YOU SET UP WITH THEM ***

I agree with others: Using app for a while now and now they are charging a ridiculous amount of $$ for a more complicated version. They should also allow us to use this lite version and charge less as I don't get many returns, it's not worth it to me. Now I am looking elsewhere as well. Disappointed.

(Edit 12/04/18) We were having trouble with upgrading to their new platform as this one will be discontinued so we followed the steps and the API would not work as much as we tried so we contacted customer support and thats when the hell began. What a bunch of incompetent people, never have we dealt with a company who does not know how their platform service integrates with shopify and having to tell them how the collaborator feature works for them to fix the bug. This problem has been going on for around 1 month and is still not fixed. Very disappointed and will happily be switching to another cheaper platform. (Original post) Easy to use interface have been using for about a month or so, the only downside is there is no way you can customise the emails when you select shipment received. So therefore for you to let the customer know you have the return package it will also tell them that you will be refunding them yet what if they need a return for exchange not a refund? For that reason we have had to find a new returns system.

really nice app. but not loving the huge price increase. for such a simple app, the cost is not merited. and on top of that, you only get 20 returns a month for 40 bucks. that's highway robbery. that's a sure fire way to slowly start losing customers. sadly I will have to start looking for a better alternative. ugh!

I really liked this app a lot, but now they want to start charging $40 a month just for basic. NOT WORTH IT for that price. I will have to now find a new app.

I was in love with this app but sadly they are discontinuing this one and make you pay a lot for a new one which is worse and more complicated. Very disappointing. I will look for another app

The app works well but really needs the option to let people enter their phone number to search for their order. We are still having to manually handle returns where people checked out with a phone number only. Edited to add that this app is apparently being discontinued. In the meantime it's difficult to access the dashboard because there are constant pop ups asking us to upgrade to the paid version.

Awesome app but extremely disappointed they are discontinuing it and making you pay like $40 a month for the new one.

This AfterShip app is very user friendly. Any app that is easy to navigate wins me over. So far, i plan on using it for my business and will recommend this to my other business partners.

Liked it before the mandatory switch and sign up to something different. This version will no longer be available after April 30th.

Nice app but how cant i translate it all in french?

It is very good for a basic returns application.And it is free as well.The thing is that I haven't had any returns yet to know what it is like.

Cant tell so much yet, im new in this and is hopeful about how the app is working!

Seriously impressed. Great App. Thanks AfterShip. I look forward to happy clients on my storefront.

Great will recommend to a friend