Reviews for AfterShip Returns & Exchanges

The app works great if the return is for a single box. We have processed hundreds of returns with this app and have been relatively satisfied overall. One challenge: If a customer has multiple boxes to return, there is no way to provide multiple shipping labels to the customer. At that point, we need to manually create electronic shipping labels and email over to the customer. This defeats the purpose of the app. Additionally, In the past month, I've seen a large volume of customers say they never received the secondary email after we've approved them for a return. At that point, there is no way for me to re-send the confirmation email (which contains the optional return label for them to print). As such, I typically need to manually save their return label and send it over to them on my own. Again, this completely defeats the purpose. It would also be nice to be able to easily change shipping label weight and dimensions for each return as we have hundreds of different size and weight packages. If you need a return solution for single, uniform boxes, this app should be great for you. If you need anything flexible or variable (or if you have customers who potentially don't receive emails from the app) then you might not be satisfied with this app.

We use this app - great support - thanks for making returns so easy. I would highly recommend this a

i like the app it works well for me and keeps customers happy. if still think there could be some changes to make it better but i still use it. Thanks

Awesome, however so hard to find out where to edit email templates that are being sent to customers. How can we edit that? :S Been trying to find it for 15 minutes now.

The app has been useful to assist in returns, however we often experienced difficulties opening the app to use.

Provides a great for what can be a difficult process. I look forward to using this in my store. It is much better than the returns protocol I was going to use.

atalasport

2019-10-25

Italy

I really like AfterShip Returns... with the new update of 10/2019 it has improved a lot! New multilingual features and a new simple look... Attention however, on the site is written "All features included" on all plans, while in the setting Language the multilingual is given only for higher tariff plans... not good!!

works well to organize our exchanges but there should be a function to issue a store credit within the shopify system since they do not offer this.

Great app!But if possible would like to be able to resend the customers their return instructions. Some customers claim they did not receive so a resend button will be great.

The app is ok just need to make better integration for return shipping labels,after ship returns are expenisve

This app has simplified my return process. It's highly customizable and I am currently using it for free.

Really great app! I appreciate the ease it gives to my customers to track their packages. Also very efficient.

I'm leaving this review to unlock more features. Just started using the app and so far so good.I will update with 5 stars when I know this app works for me! Thank you!

This is an amazing app. I love how it makes returning easy and simple for our stores' customers. Highly reccomend

The application works correctly. Easy to operate and take the information to CSV. 100% recommended

Seems to be helpful with returns. Using the basic plan for now and will see how things go. Would like options for the theme but will try to find our own HTML.

I haven't fully tested yet, as I just recently set up my store. But I really appreciate the easy and customer-friendly use!

Good price and easy to use. Wasn't able to customise notifications sent to a customer, so am leaving a review to hopefully unlock this capability

Good so far. Only leaving this review to get more features..minimum 100 characters for review bla bla bla bla bla

Seems fine so far, apart from a few bugs (and outside of basically forcing you to review the product if you want to access all features).

Really easy and simple to setup and use! Support has been fantastic so far. Would like to see more customizable template options

The support is one of the worst I've seen so far for a Shopify app. They seem to not be able to understand my questions. The 3 stars are for the interfaces. It looks prettier than another app that I was considering. As far as capabilities, it's just ok. I still have to do a lot of work on my end, but at least it makes the return process easier for my customers.

I really need it to be dutch, or customizable to translate everything.. so a no go for me till it's possible...

So far so good! It can be confusing between this in another product they have sharing the same interface.

I love this app! As a store owner who runs all operations on her own, this has taken so much work off of my plate.