Reviews for AfterShip Returns & Exchanges

So far so good. I think the app is important to provibe faster customer service. What i dont like it that starting from may a so called 'membership' needs to get paid 10 dollar a month per member.

Good app. I would really recommend this app to all shopify users. As a starter, this would really help build your confidence to pursue dropshipping.

Have been running this app for a couple weeks now. No issues, fairly streamlined. The only suggestion we have is to add an option for customs docs. All of our returns come back to Canada (From the US) and require custom documentation - would be helpful for the app to generate this or at least allow you to upload a second file for customs docs.

like the app. keeps returns organised. but got annoying 'leave 5-star review' reminder at the top of page all the time.

BOUTIQUE TAG

2020-03-25

Canada

Have to change my review from 5 stars to 2 stars. After trying to setup Paperless invoicing from UPS within Postmen, the staff seems lost and are all sending me the exact same copy pasted email with instructions. Yet it keeps generating an error and none of them can figure it out... Still havent heard back.

1. Would be good if this was linked to original order so shows on order page as returned. 2. Could do with a manual returns page so a return can be set up by seller for customer (So customer service can do it if customer phones up) Apart from that pretty good app

i like this app , the aftership app is very help me in my work . the aftership help me to contact with my customer

Ballet Gift Shop

2020-03-19

United States

Easy to set up. We haven't had any returns through it yet, but it looks like it will work well for that process. Thanks for making it easy to us and set up!

We have received countless number of spam emails from this developer. After continuous efforts to remove ourselves from their mailing list, this review is to inform others. Their customer service has told us we were removed from their mailing list and yet a week later, we are still receiving unwanted marketing emails daily.

Andre Assous

2020-03-13

United States

Pros: Clear information, Easy to Complete, Visually appealing, link to order is very handy Cons: Cannot search or filter by item or reason, cannot resent emails, cannot change status back if needed, cannot choose or change the resolution if the customer's is not accurate, cannot add tracking info right from our end, does not show approved/rejected date and time.

So far, just trying to set things up. I had thought its one layer, but for a simple return you need: Returns Center After Ship Postmen Then a shipping center. Postmen doesn’t connect well with any shipping center. Returns dont work when printing labels. Customer service is only email. Now 4 emails in and having to repeat the issue, and not having a solution out of the gate. Is there a way to expedite service? Help with sales? Just on trial mode, and having horrible luck getting everything to work.

I am using the tool now for a while and overall the tool does what it should do but I think it has several shortcomings, which I would consider when choosing this tool vs another one here on Shopify app store: 1) Automation is super limited, which is a shame since the steps are super easy to automate (e.g. no integration to zapier) 2) Return data, meaning the reasons why people are returning is only visible for 30 days. If you take returns and your eCommerce business seriously this is a no-go. I mean seriously you cannot look into the data of a quarter or year, only 30 days. 3) Also, the settings/ features are not very customizable. For example, if you have one go to fullfilment partner (letz say USP, or Fedex, or DHL) you cannot preselect it. You always have to choose it for each return. There are more smaller topics like point 3, but if you are using the tool and you get more returns, this takes hours per week. Sometimes it feels like those people whol build the tool, never worked with it really :D. I gave only 2 stars, because several features which I think a crucial are missing - however, if you only need the return button then it is fine. Cheers Alex

I would like to be able to set rules for allowing a return from the date the item actually ships or arrives, not the order date. They also need to allow larger size pictures for the headers. Overall, great app.

Beware! This app does not automatically issue a refund like the free Shopify app does! We found out after a few weeks that this app had not refunded the money to our customers once we had processed the refunds, so we had to go back and do it all manually! The creator has NOT clearly informed about this! It makes the app useless to us, as it's time-consuming to do every refund manually. We're going back to the free app we used previously. UPDATE to developer: I have already reached out to you and was told that refunds have to be done manually.

Allow your customers to select items to exchange for. You can create a new order in one click. Extend returns window. Set up returns window to N days after the fulfillment or delivery date.

This app is useful (when it works) and when it doesn't it is beyond a doubt the worst app I have ever used. My store does 1million+ on shopify so I have most of the top notch apps and this one is one of the best and one of the absolute worst. I picked a plan upon install and I am "UNABLE" to change that plan. Like at all. Does anybody think thats weird? So I contact support on 17th December 2019. They tell me various fixes like "uninstall your app, reinstall" the usual stuff. None of it works. Whenever those instructions are followed it just reinstalls on your store and again you are UNABLE to choose a new plan. Long story short I have been locked into almost 2 months of overcharges now because these complete children cannot do the most basic of functions which is 1) Provide the Shopify user the ability to upgrade/downgrade their plan or 2) Upgrade or downgrade the plan at the request of the user. They even asked to be added to Admin Access on the store which they were. And they haven't fixed their problem. Their latest email asks me to get on a call to "discuss concerns" Like are these jokers and children the worst support ever? The lowest IQ of the barrel bunch of $2 worker slaves out of Mumbai or something? I CANNOT change my plan due to their apps issues and they WILL NOT change it for me. So I am stuck using an app that I need but am forced to pay overcharges for because I cant upgrade my plan to a higher tier and they cant do or won't do it. I dont say this often but thats basically illegal. These guys are complete clowns.

Please add the ability to edit already rejected returns. If you accidentally reject a return there is no way to go back unless you clear the entire customer database which really is not the best solution.

I loved very good application very interesting functions with this application I will learn more every day I recommend many users to download the application.

Be aware that if you need to upgrade to the next plan they direct you to uninstall and reinstall the app then you have to redo all your settings, why would they do that? Isn't it common that websites grow and you upgrade to the next plan? Every other app has a simple one button or so click to upgrade they make it easy for their customers. I messaged the customer service asking them to upgrade me, they sent me links to disconnect, followed the process it does not work in fact after I disconnect the app and go back the connection back, clearly this app has a bug. In speaking with our Merchant Success Manager @ ShopifyPlus she stated that uninstalling and reinstalling an app for upgrade she has not heard of. Please note that I received an email they would screen share with us at 1pm today, they never sent us the link, we are now 3 days of not being able to create & send return labels for our customers. I sent another time to support. So disappointed in this app. I have worked on many shopify sites with many apps and this is the first time I have had this type of an experience. Like the person that posted Dec 12, 2019 I am wondering if the reviews for this app are accurate.

Admittedly, I did like this app at first however, there are huge faults that this app has that can't be overlooked anymore. So let me save you time and money: 1. When you first get this app if you're trying it out you will be on their standard starter package (5 returns/month + $2 for every additional return). Please read that carefully, you will be charged an extra $2 for every return if you do not MANUALLY delete the app, remove your account integration, REDOWNLOAD the app, reintegrate, and then choose a different plan. They do not automatically upgrade you based on your returns usage, or even have the option to upgrade easily within the app (which is common practice for almost every single app). They're literally trying to scam you out of more money hoping that you don't notice you're over your quota and charging you a ridiculous amount for the extra returns. When I did notice this was happening I contacted support and I was told that I would have to go through each of my SHOPIFY invoices, because for some reason they also don't have their own separate billing and invoicing for you to check how much you're paying - to get a refund. Now mind you, this would take hours and as a business owner ain't nobody got time for that. I was willing to overlook this and continue using their service, until we get to point two. 2. Aftership sends out emails to your customers using their server, with a reply-to email as your business email address. The problem is, ALL of the Aftership emails being sent out are being marked as spam by your recipient's mail servers, so they never see your return approval, return instruction emails, etc., When I contacted Aftership regarding this issue I was told that I would have to email EACH of my customers to add our business email to their address book so they wouldn't be marked as spam. Well, clearly this support tech had no idea what he was talking about because the emails are sent out from AFTERSHIP'S servers so even by adding our email address to their address book it wouldn't do anything, also it defeats the purpose of having an AUTOMATED return service. Great idea, let me take the time now to email hundreds of people for no reason, g r e a t i d e a. This is when I decided the app was just a huge waste of time and money. 3. Whenever you have an issue with their app they tell you to add it to the blog or something so people can vote on it. Their support is horrendous and I'm pretty sure all the reviews on here are fake. Definitely something fishy with this app that is apparently the most used returns app on shopify. I've switched to return magic, which seems pretty good so far for those looking for an alternative to this mess.

KOKOON

2019-12-09

United States

App works as advertised. mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmsssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss

sadly this app crashes continually informing us to connect the store even while it's already connected. Can't get any assistance through customer service. This is horrible

Excelente app. It has been very usefull for my business to manage the returns and provide a good service to the clientes. I recommend it.

Update 12/3/2019: The developers reached out to me after this review to offer their support and apologize for the unhelpful responses I was getting. Since then, I have processed 10+ returns using their app and it has worked well. There are some feature changes I would like to see before I consider it a "5 star" app, but it's certainly functional and does it's core function very well. I am updating this review to 4/5 stars and would gladly give it 5 if return shipments were easier to track (and had email alerts!!). It currently takes several page refreshes to see a shipping status from USPS and that's just not acceptable. There's nothing worse than a customer sending their return and it just sitting there without the shop owner getting alerted. Original review: So far the interface seems good but I'll only know later down the road when my store starts getting returns. This 2 star review is strictly due to the poor AfterShip customer support. After I set up my account with aftership, I needed to go back in and change the return address (where my customers send their product back to) but I couldn't figure out how to go back and change this in the settings. I shot an email to AfterShip support and they kept copy/pasting the same response in their reply. "Hello, Please contact courier or shipper directly. AfterShip is only a shipment tracking platform. Here are some useful articles for you." And just so you guys know, I was very detailed in my emails about being the owner of a shopify store and even sent the emails from my support@ email address. I eventually figured out how to change the address myself, but I wasted a whole week waiting for an actual response (that never came). Just the same copy/paste that had nothing to do with my question. Hopefully everything works well once returns start coming in because this joke of a support will definitely not be there to help.

Update 11/23: It was briefly fixed when it allowed me to update payment but started treating me like a stranger this morning. It behaves like I've never signed up even though I've presumably paid for the next month. I have a backlog of return requests that I can't access. My customers are angry and I feel humiliated. Support is severely lacking. It looks like this whole issue started around the same time they rolled out a bunch of updates to the app. Could someone please fix my issue??? Original post: We used this app just fine for a couple of months until my credit card needed updating. When I enter the app, it prompts me to select a plan which is all fine. When I consent to the charges I get declined and informed that I need to update my payment. When I click the update payment link, it circles me back to select a plan. There is nowhere to update my payment info. I've tried explaining this to support and they would rather assume I'm an idiot that simply can't navigate their website. I've been trying to get help from support for a week now and maybe there's a language barrier? I simply would like to update my account... make a payment and resume the service. Can someone help me resume active customer status please? I have many annoyed customers right now.