Reviews for AfterShip Returns & Exchanges

noch am Testen, jetzt schwer zu sagen. An sich würde ich viel meh gerne CUstomizen. Ich hoffe das kann man noch

Very easy to use and makes the best impression of the ones we tested. Happy so far. Would be very helpful to have Swedish language added.

The description stated the free plan allows 5 returns per month. The free plan on the app itself states 3.

Good and easy to use app to manage returns. Tried it for a few months now and im very happy with their app.

My problem with this service isn't the app itself, but the changes the company made without notifying clients of the changes. We could accept exchanges, and without notice they changed the features, and we weren't allowed to work with exchanges only returns. I contacted them in March, and I was told the changes were effective as of February. However, they never notified us of these changes. Our customers have had a poor experience when requesting exchanges because they are told by the website that their exchange cannot be processed. The app works fine when it works since in the past it had glitches too.

Darlin Primrose

2020-04-14

United States

I'm still trying to get this app to work with my store. Sent a request for help and am not sure what I'm missing. Happy to give a better review once it works.

K9 Sport Sack

2020-04-14

United States

AfterShip staff is great. Very responsive to suggestions and feedback. Great way to track your returns and communicate with customers.

Too early to tell as I don't have any returns yet. I use aftership happily so we thought we would try this product, too. I will let you know when we have had time to test it a bit more.

Es una aplicacion facil i intuitiva, no carga tu tienda porque va con enlaces a sus paneles. Y ademas si no tienes devoluciones es gratis.

So far so good. I think the app is important to provibe faster customer service. What i dont like it that starting from may a so called 'membership' needs to get paid 10 dollar a month per member.

This app is fantastic to have more control over returns from our customers - would be great if the app could have the returns period from the date the order was shipped (rather than the order date) as we have preorder items available on our site. It would also be great if you could group domestic and international customers - as we have different returns period for each group.

Good app. I would really recommend this app to all shopify users. As a starter, this would really help build your confidence to pursue dropshipping.

Have been running this app for a couple weeks now. No issues, fairly streamlined. The only suggestion we have is to add an option for customs docs. All of our returns come back to Canada (From the US) and require custom documentation - would be helpful for the app to generate this or at least allow you to upload a second file for customs docs.

like the app. keeps returns organised. but got annoying 'leave 5-star review' reminder at the top of page all the time.

BOUTIQUE TAG

2020-03-25

Canada

Have to change my review from 5 stars to 2 stars. After trying to setup Paperless invoicing from UPS within Postmen, the staff seems lost and are all sending me the exact same copy pasted email with instructions. Yet it keeps generating an error and none of them can figure it out... Still havent heard back.

1. Would be good if this was linked to original order so shows on order page as returned. 2. Could do with a manual returns page so a return can be set up by seller for customer (So customer service can do it if customer phones up) Apart from that pretty good app

i like this app , the aftership app is very help me in my work . the aftership help me to contact with my customer

Ballet Gift Shop

2020-03-19

United States

Easy to set up. We haven't had any returns through it yet, but it looks like it will work well for that process. Thanks for making it easy to us and set up!

We have received countless number of spam emails from this developer. After continuous efforts to remove ourselves from their mailing list, this review is to inform others. Their customer service has told us we were removed from their mailing list and yet a week later, we are still receiving unwanted marketing emails daily.

Andre Assous

2020-03-13

United States

Pros: Clear information, Easy to Complete, Visually appealing, link to order is very handy Cons: Cannot search or filter by item or reason, cannot resent emails, cannot change status back if needed, cannot choose or change the resolution if the customer's is not accurate, cannot add tracking info right from our end, does not show approved/rejected date and time.

So far, just trying to set things up. I had thought its one layer, but for a simple return you need: Returns Center After Ship Postmen Then a shipping center. Postmen doesn’t connect well with any shipping center. Returns dont work when printing labels. Customer service is only email. Now 4 emails in and having to repeat the issue, and not having a solution out of the gate. Is there a way to expedite service? Help with sales? Just on trial mode, and having horrible luck getting everything to work.

Saint Maniero

2020-02-18

Germany

I am using the tool now for a while and overall the tool does what it should do but I think it has several shortcomings, which I would consider when choosing this tool vs another one here on Shopify app store: 1) Automation is super limited, which is a shame since the steps are super easy to automate (e.g. no integration to zapier) 2) Return data, meaning the reasons why people are returning is only visible for 30 days. If you take returns and your eCommerce business seriously this is a no-go. I mean seriously you cannot look into the data of a quarter or year, only 30 days. 3) Also, the settings/ features are not very customizable. For example, if you have one go to fullfilment partner (letz say USP, or Fedex, or DHL) you cannot preselect it. You always have to choose it for each return. There are more smaller topics like point 3, but if you are using the tool and you get more returns, this takes hours per week. Sometimes it feels like those people whol build the tool, never worked with it really :D. I gave only 2 stars, because several features which I think a crucial are missing - however, if you only need the return button then it is fine. Cheers Alex

LiquidX Car Care

2020-02-13

United States

I would like to be able to set rules for allowing a return from the date the item actually ships or arrives, not the order date. They also need to allow larger size pictures for the headers. Overall, great app.

Beware! This app does not automatically issue a refund like the free Shopify app does! We found out after a few weeks that this app had not refunded the money to our customers once we had processed the refunds, so we had to go back and do it all manually! The creator has NOT clearly informed about this! It makes the app useless to us, as it's time-consuming to do every refund manually. We're going back to the free app we used previously. UPDATE to developer: I have already reached out to you and was told that refunds have to be done manually.

Allow your customers to select items to exchange for. You can create a new order in one click. Extend returns window. Set up returns window to N days after the fulfillment or delivery date.