Reviews for AfterShip Returns & Exchanges

Well, still testing the app. one thing i didn't like about the app, I was forced to write a review in order to utilize some of the app features. I cannot see the "Analytics" Page if I don't post a review :/

It looks simple, easy set up and friendly experience for customers, I'll try the 14-days free trial and see how it works.

App preforms well, most of the time however this is no link to reach customer service. No chat bot. Their billing and upgrade billing is confusing.. again no one to help. I am searching for another app to switch to just dont want to deal with the headache of switching.

After ship seems easy to use. Just getting started with it. They do offer a free service that allows you to have a return minimum of 3 orders.

Needs lots of improvement. When we asked about the features we needed, the short answer was "maybe".

e davvero difficile da installare .........................................................................................................................................................................................................................................................

great app, support is great also the only thing I can recommend is it be a little cheaper but other than that great app thank you

I had to move to this app form Bold returns as Bold are no longer supporting that app. The move was pretty painful and took quite a long time with back and forth's with support who take forever to answer. I've had this app for a few months and had an ongoing issue with customers not being able to access the returns portal, and finally I found the issue today. The returns portal does not have an SSL certificate meaning most browsers will not open this page. To which support tell me it will be an extra $10usd a month to add and SSL certificate to make the page safe to browse. This was not advertised anywhere in the description of the app. And I find it a joke that it becomes another cost to bare. I would recommend using a different app.

Veldig god app. Eneste jeg skulle ønske var at ved bytteforespørsel, burde kunden fått lov å velge vare å bytte i. Da hadde varen kunne blitt reservert til kunden og akkumulert på samme ordre.

The setting is pretty simple. I just started using it. I'll test it more and I'll update the review.

I am testing but what it show is what the company wantslooks like it will serve for the necessities fo the company, as soon as we finish the tests we will come back and requalificate it

I'm glad I have this app to create a returns center and make it an easier process for my company. However, the process of creating the site itself and inserting the URL into your site is confusing. I had to contact Shopify Support to help me.

Good App but a Bit Expensive. I am still testing this. Let see how it goes. I have hopes that the app will be as expected.

This app does not really integrate within shopify website. Rather it redirects customer to external website. It should be completely integrated within shopify website. Due to this SEO also gets negatively impacted since customer leaves our website.

The description stated the free plan allows 5 returns per month. The free plan on the app itself states 3.

Good app but some functionality is frozen until a review has been left... Other then that it is alright....

noch am Testen, jetzt schwer zu sagen. An sich würde ich viel meh gerne CUstomizen. Ich hoffe das kann man noch

Good and easy to use app to manage returns. Tried it for a few months now and im very happy with their app.

Very easy to use and makes the best impression of the ones we tested. Happy so far. Would be very helpful to have Swedish language added.

AfterShip staff is great. Very responsive to suggestions and feedback. Great way to track your returns and communicate with customers.

My problem with this service isn't the app itself, but the changes the company made without notifying clients of the changes. We could accept exchanges, and without notice they changed the features, and we weren't allowed to work with exchanges only returns. I contacted them in March, and I was told the changes were effective as of February. However, they never notified us of these changes. Our customers have had a poor experience when requesting exchanges because they are told by the website that their exchange cannot be processed. The app works fine when it works since in the past it had glitches too.

Darlin Primrose

2020-04-14

United States

I'm still trying to get this app to work with my store. Sent a request for help and am not sure what I'm missing. Happy to give a better review once it works.

Too early to tell as I don't have any returns yet. I use aftership happily so we thought we would try this product, too. I will let you know when we have had time to test it a bit more.

Es una aplicacion facil i intuitiva, no carga tu tienda porque va con enlaces a sus paneles. Y ademas si no tienes devoluciones es gratis.

This app is fantastic to have more control over returns from our customers - would be great if the app could have the returns period from the date the order was shipped (rather than the order date) as we have preorder items available on our site. It would also be great if you could group domestic and international customers - as we have different returns period for each group.