Reviews for AfterShip Returns & Exchanges

App is fairly easy to setup. It was a little quirky when adding photos or if you choose to use different photos for your portal. But its not a show stopper

I put in the return address in the return address section, but customer still get emails list this: 2. Go to local post office, or another courier, to ship the package. Return address for the package: [Company Name] [Return Address line 1] [Return Address line 2] [Return Address line 3] [Return Address line 4]

I need to contact someone who help me with the app because i don't know how to use it. Please contact me, thanks

Every time we try to approve a return it says network error. We would like to be able to automatically approve all returns.

love this app it really makes things simple, providing tabs that allows you to optimize how and when to set your return products

Only had this app installed for a couple of days so, just been setting it up, not actually processed any returns as yet and thus can't comment on that side of things. What I can say is that I've not noticed a lot of problems that some other users have reported. I found it fairly easy to set up, as easy as anything new. You are not forced to use their Postmen app as some others have said, you only need this if you want to automatically print returns labels but you can get around this by manually issuing them by whatever method you currently use. The returns site is secure, click on the returns page and you can check out it's details, there is no extra to pay for this. There is an extra charge for returns made over your plan allowance but, it's just $0.50 not $2 as someone else has said. And yes, you do get a nag to leave a review but, it's no problem, you get it on eBay all the time so just get on with it, leave a review and move on - simple. Fortunately, Iv'not had to reach out for assistance so can not comment on Customer Support either. In conclusion, would like to give 5 stars but, as I haven't tried it all yet, that 5th star is going to be reserved - for now. if like us though, you hopefully only have a handful of returns each month, then the Free plan is perfect and even has features that a competing app doesnt't unlock until you pay $99 per month! Go on, give it a try.

i think the app is great . im still playing around with it. the customization of the page is hardest because the pics have to be a certain size so no matter what i do nothing is acceptable. im also trying to figure out how to customize the emails because there are things in the draft that doesnt align with my store policy. all and all great feature to have on my site. thank you

confusing app. I'm struggling to integrate with my store and i have not had a response from customer service, it has been a teo months nearly since i emailed them.

Setup is difficult. They promote to leave a review over setup which is frustrating. Will update after I figure this out.

I am rating this a 1 star pending a reply to my emails from the app developer. Have sent two emails over the past 6 days and not a single reply. The banner at the top of my app keeps begging for feedback, so here it is. When can someone assist me and reply to my emails?

Mini Dreamers

2020-06-09

United States

so disappointed. honestly there aren't that many options for an automated return app. Don't have much of a choice so I'm using this but: 1. its complicated to use and setup 2. They MAKE you use their partner app Postmen. We already use shipstation for shipping orders out and now ih ave to pay for another app just to get this to work 3. not that many options for customization. It sends way too many emails to the customers regarding the return process and when i contacted customer support to turn them off they said its not possible. The customer is going to receive emails through shopify regarding their return and also from this app. Its annoying for the customer to receive literally 5 emails regarding their return. im continuing to search for another app and hoping to switch soon if these issues aren't resolved. doesn't make sense to me to be forced to send emails

This app is indeed easy to use but to suddenly block us from using the app and with the reason that we didn't pay for the user seat is nonsensical and completely unethical. You can't just decide to block app subscribers and change the pricing plan as and when you like. It is unfair, like forcing people to pay against their will. Please please reconsider before installing the app and then getting trapped in it.

Good interface, but some support issues and multi store set up not clear. A lot of going around in circles

It's ok, difficult to pay. I dont know where i can make the payment. And I have to leave a review.

Unsubscribe button on email doesn't work

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the app is well made. runs smooth and was very easy to install. i currently use aftership as well as returns center as it provides customer trust and that's vital if you want to be successful.

Khazanay

2020-06-01

Pakistan

Been using the app for some years now and it was doing an amazing job. But recently they have brought a lot of changes in it and nothing is working like before. I am not even able to access the app altogether. It keeps asking to make new profile and pay them again and again! Im furious!! Totally unreliable! My customers are filling the return forms but my team can't access them! The customers are shouting at us for delaying the returns!

UPDATE: well now they won't let us access the app and want to charge us a per user a cost of $10/month. Will be trying to find another app that the developers are not thieves. The app performs very well and is easy to use. We would like to be able to set a different email address to send RMA requests to as that's a separate department that needs to handle them instead of the store owner. Also, if we could add notes or other details to the request/response before it's sent that would be welcome too.

Absolute disgrace of an organisation. Changed the app without notifying so that you now need to pay per user. Basically locked us out of the app as our Afterpay email was different from the Shopify staff emails. Will be deleting and finding an alternative app. Unethical and totally shameful.

This is not advanced software and can become very expensive once you start to do any volume of returns. The overseas support not v good. They usually answer a different question or don't understand. But the WOSRT thing they have done is after 1 year of my using the app - yesterday none of my team could log-in. Without advising they added a cost per user to the system!!! I could understand if this was really advanced enterprise software - but its not. Now on top of the expensive usage charge I must pay per user seat. Awful case of trying to milk additional cash from existing users. If I could turn back time I would have picked a different provider. I will get off this app as soon as I have a space to do so. Zero stars from me.

This is a good app to have however for someone new to e-commerce it can be confusing and there's no options to chat with anyone if you need help.

This app is very helpful. The setup is a little bit difficult, maybe tutorials would be great. it would be even better if we could chose another language (french).

If I pay large amounts of money using an app, I don't want to get constantly and everywhere a request for leaving a review. But you got what you wish for now I guess. A 1 star review.

The app looks really good, but it should include diferent province options in some countries, it makes really difficult to charge acording to diferent cities, when the app don't recognice them in my country.