Reviews for AfterShip Returns & Exchanges

Works well and has a simple process. A few areas of improvement are needed - it would be good to go direct from one state to another, like approved to refunded and skip the shipment received and other intermediate steps. Also the canned English needs a lot of work on both grammar and punctuation and not all can be user edited and thus is a little cringe worthy when people need to read it. UPDATE: A lot of great innovation has gone into this product. Still an issue with not being able to edit some language (US Spelling everywhere) but upgrading from 4 star to 5 nonetheless. 6 months use almost now. UPDATE 2: It keeps nagging you to leave a review. Review begging is not good form and is very crass. Despite having left a review already and closing/dismissing the review begging banner, it keeps coming back every day to beg you. Is this an app store or the fish markets? Now 2 star. Update #4. Stop nagging for a review!

Would be 5 stars if they have the option to add notes for staff-only to read. Sometimes customers put through a request and then change/add a special request but no way to track this between staff

I am enjoying using this app so far. It's very simple to get started and does what it says. Love it!

I just started to use the APP and so far pretty straightforward. Support team is very helpful. Recommend.

To all shopify store owners: Please do not create an account there! Read through the 1-2 star ratings and you will see that a lot of people are not satisfied with the way they deal with customers. You will not get any answers. If you have problems, it takes at least a week to find a solution. The worst experience I have ever had with Shopify APPS. The support does not want to solve the problems and you get a standard text as an answer. Your profile information will not be deleted if you request it. No idea what they do with this data. Answer to Mudit: I have been working on a solution for 3 days and I have spent at least 10 hours looking for a solution to solve the problem. Because of you we can't process returns and our business suffers. You are not helping me. All you are doing is saying that you are checking. Then I get no answer and have to contact you again. Do you always treat business partners this way?

It is confusing and not easy to set up. I you have someone who understands all the steps you have to take to get this running in the background, then it will be easy. But for a new person setting up their shop, its not east to get running.

Looks good! Only 3 Free Returns is really very stingy and as lowest pricing 9$ for 20 returns + 0,50$ EXTRA for every single return over the 20 is also not very pleasant. Especially for young start-ups without capital the pricing is almost FIES! If you would accept and check the returns for these prices would be great. (Little joke) Unfortunately, the monthly amount cannot be settled via the Shopify billing. If this would be fixed, I could imagine to award one more star. Best regards.

I don't have lots of returns, but when I do, I need the process to be easy. and fast, and to keep my inventory accurate. AfterShip allows me to connect to Postmen, where I can buy a shipping label and send it to my customer automatically. It saves times and headaches! I just wish the clients could select the exchange items on any plans. I am on the free plan and this is not possible. F For me this is a feature that should come with a returns app since when customers exchange items, they actually need to exchange it with something else. Having very few returns, it does not make sens for me to upgrade to a higher plan yet.

Its a nice UI and UX but I feel like some key features are missing. I want to be able to see what the customer sees when they make a return. And how do we edit the merge tags?

I used this app to create an RMA process for my shop. It was pretty easy to set up, especially with image size requirements listed on the set up page. One feature that was missing is the ability to preview the customized return page without submitting a test return. Also, for plans with limited returns, it would be good to be able to have test returns not count against the monthly total, not an issue for me at this moment since it is nearly the end of the month, but could cause issues for another shop.

I just installed, and I think it neatly matches my store. Easy installation process and setup. I hope this will make returns easier for my store.

I used this app for one page return. i am using this it is very for customer return .This app solve my problem.

I really like this app it helps my customers by a lot

Nice App, unfortunately, automatic return labels aren't possible in EU... Big bummer for us. Hopefully, you guys get on it soon.

free plan is too basic, i expected more to be honest and a lot of other features are over priced for no reason but when it comes to technicality its awesome

So many advertising in the app, !!! they are trying to convince you to use others products, didn't like it all

I love the customer service and that they offer a free plan! It helps to assure me as a small and upcoming business that I can grant my customers an easy way to return their orders.

Looks like a great App - Only accepts low image resolution on the assets page - But generally does what it says.

This app has made the returns process SO much easier. What appealed to me is the easy setup process.

A bit difficult to learn at first, however it is the best option for automated returns in the US in my opinion.

Fairly easy to set up - a few things weren't immediately obvious but were resolved quickly. This will make the returns process much easier!

Crimson and Clover Studio

2020-08-28

United States

The concept is good but it was preventing the Add to Cart button from being shown on my website. Unfortunately, customer service was not helpful. I had to work around it by installing it on an older theme. She asked me to just reinstall it. Um no I'm not going to reinstall something that prevents people from shopping. I would prefer however if it just worked on the current theme.

Worst customer support ever. They are not able to answer simple questions. Furthermore, they are not able to answer all questions. Additionally, they are sending out random wrong emails to our customers even though the email notifications are not ENABLED!!! We pay a shit load of money for this app for an overwhelming bad service as well as not working automation. We are in the search of a new tool. I can only recommend to not use it. In my 6 month with this app I hadn't any good experience. Before I forget. The "HTML" Email is not able to process main styling. That means that if you design an Email in an HTML Builder you have to go manually into the code to fix the email.

Hola buenas tardes. Muchas gracias por su aplicación, es útil para el cliente y de gran ayuda para el administrador de la tienda.

Really really good so far! I deeply recommend this app, for all your returns, shipping etc.okokkkk kmo