Reviews for AfterShip Returns & Exchanges

ATTENTION when using for international returns! After one month of using the app, international returns couldn't be processed anymore because the HS Code wasn't fetched correctly and provided to the carrier. Unfortunately, this makes the app useless for international returns since the only solution offered was to completely manual insert every return label information for each return - makes the app completely useless for this matter. Unfortunately, the customer support is not giving any update for 2 months, just saying they are working on it - same answers over and over. When asking for more specific information or an ETA the answer is "No ETA has been shared". Very unhelpful, especially if you are paying for the service.

There have been some frustrating issues going on with billing, however Aftership has been very helpful with our account issues. They set up a google meet just to let me share my screen. I have not had any other app take the time to do that for us. We have used them for a year, and hope to use them for more years to come.

App works brilliantly. Really helpful customer service, resolved my query in a matter of minutes. I would definitely recommend this to fellow Shopify users looking for a seamless returns process.

I have been using this app for a while now , and it works great , the technical team support i got was amazing to integrate and trouble shoot any issues, the developer was very patient and helpful and explained all the steps for us including insert custom coding . we recommend this app to be used for tracking and returns and other features.

i used this app it was asome also costumer service very happyfull thank you guys i did great job @@@

Very easy to set up! Just did my first return and it was seamless. I also appreciate that there's a free plan option to get started.

I like it a lot getting everything worked out right now. ant wait to get started. I needed something to help my dropshipping company

The chat support team member (Pawan) was quick and efficient in assisting me with my various questions. He provided straightforward answers and quick-access links for my convenience.

i am just starting and it is of great help as of now moreover the contact tech person was very helpful in explaining everything

Well designed and intuitive. Lots of work arounds to allow customization of the set up. Recommended.

The process is seamless for the customer and is quick and easy. Makes the process much easier for me and I love it.

Great application for efficiently organizing returns. They also have a helpful support team! Would recommend it.

This is something I have needed for way too long. This app is helping me to expand my sales by streamlining my returns process and by offering free return shipping. The customer service to get this up and running has been fabulous.

Great app, use it daily for exchanges and returns. Would like a few additions to make it easier to view which items are coming back for return to notify my customers more easily.

Mokul was very helpful and patient. Thank you for the amazing service!He guided me through the integrations and also on the customization of the page.

Great so far, cant wait to see how the future goes. We needed a good solution to track our returns. Fast Customer Service!

Jonas Paul Eyewear

2021-02-03

United States

Ritika was so helpful in chat! He answered all of my questions aureately and helped me get the information I needed.

Love the Shopify app! Makes returns and exchanges so much easier especially once I connected the Postmen account. When a return is submitted they automatically get a return label, so that makes it a lot easier for me!

TRASH TRASH TRASH BE WARNED! So complex app. Miss leading support pages and caused so many bugs before and after I tried to use on 2 different stores

The customer support helped me incredibly well and they have a very fast service. I will stick with them!

great job helping our business grow and allows us to process customer returns with ease. Highly recommend.

Hi, I used this app and encountered a few issues, but was quickly solved by Brishketu, who was very patient and helped me step by step, thank you so much!

I just opened a Shopify Online store and was so confused about the returns side of it with Aftership. I was so frustrated I was ready to delete the app from my store!!! Luckily I connected with Manish and he patiently walked me through each option and explained it with ease. he made me feel so much better and made me understand. I quickly realized it wasn't as hard as I thought. He really made the process seamless and simple. Thank you Manish you are the best.

Great support, really recommend this app! They help me solved my problem in less than a day, really good communication.

Great app, integration is seamless to Shopify. Will continue to use, integration with Postmen is also good.