Reviews for AfterShip Returns & Exchanges

Boho Beach Hut

2021-01-26

United States

We have used AfterShip for about 4 years now. We use both the tracking side and the returns side of it. It has grown with our business and made it easy for us to move up in prices. Would recommend.

Pawan, was an amazing help to set on my website. the best customer service helped me with set by step how to set up on my website.

Looks like everything works and is a must have for a clothing store, very happy with the way it works.

Sumit is the best employee at the company. This app is great. It works. Does what I need it to do. Thanks folks. It is asking me to delete my review but why

I use the app to automate my returns process. The customer service was extremely helpful. This is one part of my store that it is automated and let's me focus on soemthign else.

Customer service was a big help setting up the system. I am excited I found this company I needed to customize and make my returns seamless, I am excited to use this program in my store.

This has helped us streamline our returns and reduce the volume due to the data-driven decisions we can make - must-have app!

Easy to use, no complaints from customers, and quick support. Helps the business run its own returns center without much prior experience to doing that. Love it!

This was easy to install and customer service was attentive and helpful. I look for to using it in the future.

Support was quite good, app provide exchange(replacement) refund and store credit option which are worthy to us.

Great app so far. Customer Service, very nice and easy to help. Thank you for your help in setting everything up.

I love this app, just didn't need it at the time. I did cancel, but it wasn't because of the app. It looks to deliver just what it says

Very happy with the app and providing this review after using it for 1yr+, so it's a review from extended use. Does what it says it should and does it well.

So far so good, fixes a gaping hole in Shopify where there should be return/exchange protocol. Seems to work flawlessly so far!

Extremely buggy! Will not open no matter how many different computers, different internet explorers, Chromes, different cell phones you use. You cannot access it from Shopify app, shopify desktop either! You get a return alert but you cannot access it. This is made by a rag tag cheap overseas company with huge time difference. This is not ready for prime time and if you want your business to suffer, install it. Very bad customer service as well

I can't setup the Hero image or create a custom return page URL. I have sent numerous emails and have not received any assistance. My 14 day trial is over and I will be looking for another app to install.

Great app so far. Free and makes the website feel professional. Love it. Thank you. Very easy to download install and customize myself. I am not a web programmer.

**Email notifications weren't going through to our team (kind of a big deal), still waiting on their live chat support to resolve it, going on 2.5 hours. Very disappointed in an app I really liked and have used for multiple stores.

New to the app, not really sure if its good yet but from what I hear, its pretty nice. Looking forward to using it.

This app really had a lot of really great features. We loved that we could customize SO much in it! The only downside that made us end up switching return systems, is that we could not offer our customers return labels that was an easy process to return. There was too much manual stuff that had to be done using AfterShip, so we ended up making the switch after a few years of using AfterShip. It is a great app for lower volumes, but doing such large volumes now we needed something that could keep up with us!

Just signed up to what seems like a very useful app. Will use and update. Chat Customer service was very helpful during enrollment.

asked question/no response/prompted email/no reply/later, operator respond/link answrd few questions

Is it just us or the customer support just doesn't exist with this app? Thankfully we found out how bad the support is whilst trialing. Deleting it and never looking this way again.

App seems to be really buggy and their support team couldn't offer any help. For a few days, I was unable to log in. Once I finally could, I was unable to save my changes. I spent about a week trying to get troubleshooting feedback from the developers but they were unable to help. I sent them screenshots of the page that was experiencing issues and they told me they would need to set up a screenshare meeting. They would send over their availability and when I confirmed, that slot would be taken--this happened daily for a week. Once I finally nailed down a time with them and scheduled the meeting, they never attended and didn't reply to my email asking if the meeting had been canceled. It seemed really odd to me that they weren't able to troubleshoot the issue using the screenshots I had provided--most apps I have worked with in the past would request an account on our store so they could replicate and resolve the issue if screenshots didn't suffice. I finally had to uninstall the app because we were paying for an app we couldn't even use or receive assistance on.

I like it so far, seems to be very helpful. 3 returns per month for the free plan seems to be very low