Reviews for AfterShip Returns & Exchanges

Unreliable unfortunately.. Impossible to log in at various times. The app gets stuck in a continuous loop with the log-in page permanently attempting to load, reload etc. We've been unable to add additional users ("Members") to our account which means one single person has to handle the account. Support attempted to help initially however their repeated suggestions don't work. Additionally, the various apps which are produced by the developer are all too similarly branded. Each Homepage has identical colour scheme etc and it's never obvious which app you are trying to use.

This will save me a lot of time and money. The ux for the customer is great and it makes it easy for my business to keep track of everything.

It sounds like a good idea on paper, but the link they want me to use goes nowhere. Maybe if I wait the 48-72 hours?

I don't enjoy the postmens integration please offer more options like pirateship. Postmens charges $20 as a hold instead of charging separately per label. please give us more options of flexibility

Support is one of the least helpful I have ever interacted with. Do not use these guys if you are a larger business. Nothing but headache awaits you and your customers. I have attempted messaging them multiple times, and each time they give me information not pertinent to the question I am asking. Sadly, I am too far in to back out now, but if this is tied with another solution for you, pick the other one.

The app is good however like most returns apps on shopify, if you're not giving away free returns you can't seem to just send a manual email to say this is how you send it back without it requesting a pdf to download.

Support team left me on read. Not possible to find orders where customers left a phone number instead of an email address. Won't upload high quality imagery, only let's you use low quality pictures:(((((

Still learning how to use

Not user friendly and customer service is horrible. spent 2 hours building my page, just to not be able to save my progress and have to start over

so far so good. easy to set up. great document. I wish I don't have to be forced to review when I choose free plan and haven't got time to test it out yet!

This app seems amazing. However setting up has not been user friendly. help page is missing a lot of topics and links.

Active Lifestyle Store

2020-07-23

United States

The app was very difficult to set up and configure to a usable level. I do like having a built-in return option for my customers, but this is mostly a manual process once the shopper requests the return and you approve it. Update - the developer was helpful in getting the configuration as close as possible to how we wanted it to work. There is still some manual actions that you have to take as the product is returned, refunded, etc. I wish those things were automated - especially if we use their Tracking App in conjuction with the Return App. Keeping my fingers crossed they are working on that as it would automate the process.

I really need this pop up window to go away so that is why I'm writing a review. But for some reason it won't let me submit it!

Simple to easy to use but limited in terms of customisation. If you want a simple straight forward return process, this app can be helpful.

The app is useful so far. I'm not sure if i have settings wrong but i don't receive some email notifications.

Looks good. I am a new user. I am still trying to figure out how it works. Some options like customize the returns are useful.

I haven't used the app yet. I actually launch my website today so I'm hoping it works well. I have the forever free plan but i'm confused about what happens if i get more than 3 returns for the month. Will i be charged? So it's been a little over a week since I have launched and when I tried to create a return for the customer it says that the items are non-returnable even though they should be eligible.

App is not working. Cannot look up any orders. Keeps giving error saying Wrong order number and email. No way to contact support from the app. What a waste!

Looks great but Its been a headache to add it to my homepage and there's no way to contact the developers. Shame seems great.

Very simple app. Could do with being prettier and more intuitive. Also I'm amazed it doesn't allow you 'the store owner' to manually create a return (on behalf of your customer) that may be outside of your normal return parameters. For example, lets say you've sent your customer their order but for whatever reason it's been delayed / lost etc and by the time the customer gets the item the return deadline you have selected (say 14 days) has passed and she want to return it for another size. Well, neither they not you can do this !!!! without amending the settings globally to accommodate! You would think the Master user would not be tied by any restriction on creating a return but they are!! Small point but a pain in the backside every time you have to change.

The app has a very easy setup, I had issues with the logo sizing but otherwise, everything was great.

This Application works in principle, however there are issues with setting up multiple team members. I am still waiting for the Developers to help me resolve this.

Hand In Pocket

2020-07-03

United States

The app works BUT there is a bug in the system and the developers have yet to resolve it which is frustrating..Issue-customer submits return for approval- dashboard will show you have 0 pending returns to approve. You will only become aware that you have pending approvals if a) an irate customer calls you to ask why you haven't approved their return or b) you add "check the pending approvals folder for returns" to the long list of things you have to do to manage your business. Ridiculous- these notifications should be pushed automatically (which used to happen) please fix this!!

Won't let me post any logos to customize return page. Just keeps saying resize the picture even though I've tried resizing it small and large.

App is fairly easy to setup. It was a little quirky when adding photos or if you choose to use different photos for your portal. But its not a show stopper