Reviews for AfterShip Returns & Exchanges

This app helped out a lot with my business start up and was very manageable, I'm still figuring out how I like it though

I used this app to help me organize and keep track of my returns. It does great for offering prepaid labels but I wish it would allow me to change a status, like when a customer has already asked for a refund to original payment but would like to change it to a store credit.

I think this is an interesting enough system. I need more practice to use this program. in the third tab where it is indicated (return by yourself) I had problems with confirmation

There is some room for improvement, but overall an amazing asset for our shop! (if exchanging an item, for example, I would love for my current inventory to show up for the customer to pick from)

it seems pretty straight forward. just downloaded and im looking forward to putting the app to use.

excelente ha sido de gran ayuda para nosotros, y para nuestros clientes, en diferentes circunstancias, mil gracias por todo

Placewares

2020-05-19

United States

Not compatible w Checkout/ Settings. Only works with email only. SMS customer cannot request a RMA .

Not able to adjust a rejected order that was rejected by mistake. This needs to be fixed in the app.

The app looks very nice and useful. I will try to turn it in french, if no I will have to delete the app

So far so good! Happy with all the features this App has to offer but kind of stuck with the same issues for a while and customers service only gives very basic info that isn't really helping. Also everytime another person replies to me which makes it kind of confusing. Did someone figure out how to get the return center to open within page an dont open anoter tab each time?

Good Little bir easy to set up, but works perfectly. Another point, the support service is kinda slow. Must improve it!

So far so good. Still in the trial period, so I do need more time to get a good feel. The test demo was a little confusing. Other than that so far so good.

I cannot translate the fields myself. :( My language isn't in the selections on the languages menu .

I cannot even create a return order number. It's awful. I tried everything and set it up the right way so I am confused. I contacted support and we will see! Other than that, the app seems to work. so we will see. I CANT CREATE NO RMA NUMBER. EVERYTIME I ENTER A ORDER NUMBER AND EMAIL , IT SAYS INVALID EMAIL AND ORDER #

Very good app and decent updates constantly evolving. Would recommend particularly to people in the fashion/sized clothing game

simple to use and very effective to connect with your customer and the aftership help your business to look more trustable with your customer

It's very basic and is pulling using the wrong address for returns. Not too sure if I am going to keep this or not.

The app does it job and is great value for a free app. However, it is a really difficult setup. Confusing. I feel the setup for the app and tutorial guides was written by technical people or people with existing experience that assume everyone will understand the process. If you are a new store owner, you might be sending a lot of emails to their support team. Yes, they have a helpful and good support team. Just wish they could have explained the entire process better. I found myself looking at other apps tutorials just to understand the entire returns process and how shipping labels work etc....

The app is only a one way integration and isn't designed to automate the entire exchanges process. It doesn't adjust Inventory or generate a new order in Shopify to send the replacement product if a customer chooses to exchange. It doesn't save me any time as I still have to process the return manually in my back end (Generate a return and new Order in my system). I did email customer support and they were very quick to get back to me.

Portal de devoluciones de autoservicio de marca Aumente la lealtad de sus clientes con una experiencia de devolución amigabl

App was easy to use but would be better if I could add the find order section to my own web page like the tracking button.

I use this app to handle my store's returns. It works very well. I wish the free plan would be expanded to at least 20 returns

helped me and my store figure out our returns page, made things a lot easier for us and our team, dont regret it

I have only just started using this app, not sure what i think yet. But seems pretty good. Need a bit more time on it

J’ai utilisé l’application pour des retours, il fonctionne très bien, je trouve qu’il faudrait mieux expliquer les fonctionnalités