Reviews for AfterShip Returns & Exchanges

Really simple to set up and fast responses on support. Setting up across 3 channels our site took less than an hour.

I like this app. It makes it very easy to request a return/exchange. They are very helpful in the "chat" feature, and they take their time answering all of your questions.

Feather 4 Arrow

2021-02-24

United States

When it's working it works, but unfortunately, I have had several issues. Fortunately, there is always someone available to chat and assist you if you need help. They are very quick to respond and have graciously helped me resolve some major issues I was having with the Postmen account. Hard to set up! Have to download several apps to get it all working together and instructions are vague.

westernoutlets

2021-02-24

United States

Was trying to add more seats and ran into user errors (eg I made mistakes). Support was great and incredibly helpful. They undid my mistakes and then via screen share helped be complete the seat additions. BTW - we love this app as it has made our returns process much more effecient and customer friendly.

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Ich nutze das ReturnCenter um meinen Kunden einen einfach Möglichkeit zu bieten, Ihr Ware zurückzuschicken. Die Einrichtung ist super einfach und wenn man z.b. einen Vertrag bei DHL hat kann man dieses mit der App Postmen mit einbinden und man kann direkt die Labels erstellen. Alles zusammen eine super App :-)

My problem was fixed in a couple of minutes. The customer service is very helpful, friendly and obliging.

It's a good value-for-money app to automate your returns & exchanges process, which is an integral customer service activity for many online retailers.

Just installed so will have to see if this works for me in the long run. I love how it looks on the brand page.

The customer service is great. We got on a zoom and Shavaz me through the entire troubleshooting process.

Great chat service! super fast and easy experience. am still on the free trial so I have some things to setup but great service.

Customer service was great! Glad that the app is adding new features to the platform. Return Center has been very useful and easy to use in resolving customer service issues.

Great support so far. I'm just setting things up now and it's good to know I can get the answers I need right away.

The is a great app that we use on multiple store, it make the return process simple and it comes with super responsive support. Full five stars!

After reviewing other return apps, Returns Center is by far the best for our growing business. The customer support goes above and beyond any app I have ever tried. They chat back instantly and offer screen share to help you get your returns process running smoothly FAST. I am very thankful for all of their advice and help to better the returns process for our team and our customers!

I was courteously helped by Pawan, He helped with questions regarding the return methods. I was able to further better my knowledge to help out customers with their returns.

Amazing app, it will help any e-commerce who wants to be professional. Thank you soo much for the help 'AfterShip'

Easy to set up and support is fast and quick! I just wish the free version came with more than 3 returns a month. overall recommend. seems like a great addition for your store!

Toller Support! Danke nochmal an Shahvaz. Ich dachte, dass der Kunde sich selber die Labels noch ausdrucken kann. Dann würde ich 5 Sterne geben.

Overall simply and straightforward to use, but lack more complex rules and features. Overall simply and straightforward to use, but lack more complex rules and features.

Very effective and clean interface for returning products. Highly recommend it for any business that deals with a lot of returns.

I use this app for managing my returns. It is easy to set up, and the support is great. Totally recommended

Returns center customer service was very helpful, responded within a minute & quickly resolved my issue!

Great and quick customer service. Helps us keep track of returns and automates the process. We have been using it for a couple of months now and are very happy.

Fills the return gap in the basic shopify system. It's a great app, and support is incredibly helpful.