Reviews for AfterShip Returns & Exchanges

Brishketu was extremely helpful guiding me with the API key and setting up the default label generation. Everything else has been really easy to navigate and set up. So thankful for the great app and customer service!

Amazing app i love how easy it is to sumbit a reveiw. It really helps to improve my store with the customers

First off, not very professional in asking me to give 5 star review after i was asked to give my review (I put 4 star because I did not have much information in how the app works and I was then asked to delete until I got my answer on how I feel the app) I was told I can do international shipping with the free program, but I feel the customer service didn't understand my question or help me. I had to figure it out myself. The person also gave me the wrong answer to the question I asked because I tried to create a return label and it stated the free program does not support international return label, when I kept asking which program supports international return label shipping at the cheapest cost. Going to go through customer service one more time and see if my experience has changed.

Live chat experience is great and app is easy to use. Love that they provide screenshots of how to proceed.

I used the app and they were able to help me set it up. Shahvaz was super helpful and communicative and solved my issue right away.

This is my favorite app to use for Returns. It's easy, quick, simple, and makes my website appear very professional. i highly recommend.

I reached out to customer support to aid in tweaking our returns policy and getting it to display on our site. Riyaz was very patient and helpful and we were able to resolve all issues that we were having. Thank You!

Love this app, perfect for ever-growing businesses, keeps everything together and its link with Shopify is perfect.

Customer service is awesome! I also like that this app takes away a lot of the back and forth correspondence involved with normal returns. It saves you time. A future standard (instead of premium) feature, if possible, would be that AfterShip Returns would add a returned item back to inventory via it's shopify integration. Right now after resolving a ticket, you have to manually go and issue the refund and add the product return back into inventory. This seems like a standard feature, not a premium. I'd also like to have the premium feature of customers getting to manually exchange for in stock items of their choice during the return process. Right now it's also a premium feature. As a small brand, I just can't afford so many apps at premium tier.

A great app and addition to my store and the forever free package makes it that much more dope haven’t used it for live returns but I kno it’s gonna come in handy

super useful and friendly support staff. i dont like that shopify makes me type 100+ characters to submit my review, however.

I am just starting to use the app and reached out to support. I got an immediate reply and I am quite happy with the way the app works up until now.

great app and easy to set up. makes returns 1000% easier! highly recommend!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The interface of this app is designed thoughtfully - easy to use / intuitive. Functional and allow us to manage our returns professionally.

Good. Work perfectly and not expensive. Easy set up. Customer service very helpful. Nothing to add. Recommended.

Great, Organized Return Process and AWESOME Customer Service. I had a minor issue today and I shared my Screen via Google Chat and got it resolved quickly!

To me due to my disinformation the app was not of much use for the moment, but I'm plenty sure it is really helpful. I would like to give importance to the great assitance I got by the app team when I contacted them

'NUGGLES

2021-03-18

United States

Works great. Easy to use. Streamlines process. I would highly recommend to other businesses...big or small.

quick and easy customer service. They were able to help me with my issue immediately. thanks aftership!

You never know how much you need chat support until you have a brain fart like i did. i deleted the app by mistake and when i got it back it was telling me to pay..... i was like but i didnt even return anything. started to panic but Nitesh helped with no problem. almost like helping me made his day a little bit better. Thank you!!!

Haven't used app in action much yet, but the customer support is great! very fast to respond and can walk you through anything you need. very much appreciated

why does not your demo work? Use this url:https://returnsdemo.returnscenter.com/?order_number=1013&customer_email=demo%40aftership.com

Helpful people. I had some questions and their live chat instantly helped me. 5/5 for sure. They also gave me 14 days free trial with no charge

I've worked with this app for a long time now, gets the job done in an efficient manner that is seamless for my customers.

Very good customer service. Good features and solved our returns center needs. Will continue to use.