Reviews for AfterShip Returns & Exchanges

Great to help organize any returns or exchanges. I hope they will continue to increase the fluidity and layout of the app. I would recommend anyone on shopify to add this on

Truly exceptional customer service! He hopped on a zoom call with me to do a screenshare to explain setting up my account. So helpful. Five stars.

Excelente aplicación para gestionar adecuadamente las solicitudes de devoluciones y reembolsos. Configuración muy intuitiva.

Elizabeth Moore

2021-03-11

United States

Helped me setup everything and more! Also helped me fix my website with the actual link. Thank you!

The app will not accept the user's phone number as an identifier. It insist's on user email, but too many of my users are checking out without using an email. This causes frustrated users, who email or call me, which frustrates me. It also wastes my time, instead of saving me time.

Very easy to use and friendly interface. And fast communication with support team is plus. Recommended.

Easily syncs with shopify store front. Provided a much needed addition to my store in accepting returns.

Thank you so much for this great design! This app is exactly what I was looking for and extremely easy to integrate. Thank you!

I really like the look of this app from the customer's standpoint but from the merchant side It doesn't make sense that the return window starts the day the order was placed It should begin once the item has been delivered because packages can take one to five business days to deliver And there is no way to delete returns, at least give the option to run tests and delete test returns

This app will save you tons of time in customer service! When i had an issue customer service was quick to respond and even did a video call to help me through issues.

Just started to trial Return Center along with Aftership and Postmen. Looks very promising, will continue to trial and if everything goes as planned we will definitly be investing in these awesome apps making our customers return process smooth. Great customer support as well.

I used this app to upgrade my free trail from 7- 14 days. It was fast and easy. Riyaz was fast and helpful.

Awesome customer service and app. The rep was very helpful & helped me with everything I need. I am using this app for an unconventional reason but it works well with my idea. Recommend 10/10/

Great support! App works great as well! We use this app for our returns and it makes things much easier. Haven't tried their other apps yet but I'm sure they are good too!

Amazing customer service. The app isn't completely straightforward, but the team is ready to help at any time

I enjoy the ease of use and customer service via chat. I had some difficulty with the code issues but that was solved via chat.

So far so good. Just trying to make sure I am completing every step there is. Maybe a checklist would be nice.

Pretty easy and makes it simple for small business owners not to worry about returns. I like the app a lot.

awesome app i highly recommend for all users. works great with our site and i will use it again for all my other sites.

After 1 year using the app, found out there was a bug and it didnt work. Support tried over and over to solve it and eventually did. they confirmed the bug and could see in the analytics that I didnt use it for a whole year. yet, refused to give me any compensation. Stay away! poor service poor support.

Terrific service! They went over and beyond to get me setup! Best customer service I've had with an app! Thank you!

This app is so easy to set up and for the customer to use on the front end. I would recommend it to anyone.

Very nicely made application & great support - this solves a real painpoint for us around generating return labels

Great! Works like a charm. But don't understand why I need to write 100 characters before I can submit this...

Great app, good customer support The return process is very easy and friendly user interface Thank you