Reviews for AfterShip Returns & Exchanges

Super Easy to use! Free plan is great to get started and has all the features we possibly require. Will highly recommend it.

So far this app has been superb, still learning how to use it, the support is excellent. Great to have a "Returns Page" the customers can navigate themselves.

This app is very user friendly, the interface is nice and the customer service is great! It would be great if there was further customization- we hope this is something the AfterShip / Automizely team will work on .

LOVE IT! I was able to set AfterShip within an hour and link it with Postmen for USPS shipping. It immediately helped me streamline my returns process / improved the customer experience. I could also easily customize the portal with my branding and images. Now I can write an SOP and hand this process over to my operations team to manage from here.

Easy setup, quick response from customer support. My team is very happy to manage returns now. Before it was mess. :)

I love the premise of the app, having a little bit of difficulty figuring it out but the support system is super quick!

This is my first time adding a return center to my store and I have to say Shahvaz has helped me tremendously on getting everything started. I'm excited to implement this new feature to my store and pray it runs effectively!

AfterShip provides great customer service and were able to help me with an issue. Excited to try the app out

We are very happy with this app, the app is good easy to use and the support is very helpful. Very happy with the app

Supakit®

2021-04-28

United Kingdom

Aftership returns center has made the returns process so easy! Customers returning goods are walked through each step, keeping them happy and confident. Their fully customisable system means customers feel like they stick with Supakit throughout, and the analytics page allows us, as a business, to track customer behaviour, learn and develop. If you’re looking for an application to make returns seamless, secure and easy – this is the one you need.

Don't waste your time with this app as a returns program if you're a Canadian company that ships and returns with USA customers. They can't figure out how to charge a Canadian credit card to buy return labels. Have wasted weeks troubleshooting with no luck.

Had a great experience getting the help I needed. This app makes things so much smoother for both myself as well as my customers

Still setting up but good so far.......................................................................

This app saves us time replying to return emails and the customer support is great and even responds after hours.

MARY YOUNG

2021-04-27

Canada

Really easy setup and super user friendly. Our customers have enjoyed the ease of returns or exchanges and it's easy for us to track everything!

pleasant service and quick response ,just started using this app looks great and recommended thank you

I am just starting to use this app so I do not have a bunch of info yet, however I received excellent customer service from a gentleman by the name of Sumit in helping me make sure that I had things set up properly. He did a screen share meeting with me and helped me step by step. Thank you! I know how important it is to simplify the returns/exchanges process for customers, and I believe this app will help in doing just that.

Is great app, works good and i like it! Very nice. Would recommend this to everyone who have a shopify store.

Greeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeat app!

The customer support is amazing and the app helps you with saving the headache of returns! Definitely recommended.

I really love how this app centralizes all our return management efforts, and we can just have users email us directly through this app.

amazing service and very quick response with an in-depth explanation. Would definitely recommend :)

Really helpful thank you. Was really unsure however, after the chat, my issue has now been resolved :)

Just started using this app, but already super helpful. It simplifies all elements of returns and shipping. Good Job

So far so good - at the set up stage and online chat was good and immediate. Thank you Shahvaz! I will update if anything changes.