Reviews for AfterShip Returns & Exchanges

Robust and powerful and 24/7 chat support which is realy helpful i greatly enjoy this app for retursn and also their tracking

Priyanka has helped me twice over the past two days making sure I have all the details and how to operate! She even had me join a google meet so she could look at my screen to see what was wrong.

I was able to learn more about Aftership after reading the info on the website and watching YouTube videos. The helpful customer service rep named Nitish was available to answer any questions that I needed help with, while extending my free trial! I was very grateful for the help and quick responses.

Customer support is friendly and does reply timely. Integration a bit messy at times. Smaller issues to upload images

I have been asked to write a review before even using the product. Customer Service was quick when trying to set up the free trial.

I am currently testing put this app but I must say Priyanka from the CS team was very diligent and responsive. I enjoyed my interaction. Support is key when making a decision on such apps.

me encanta esta app cumple con todo lo que buscaba, es bastante completa gracias por el tutorial que trae se puede configurar todo

Best service ever! Fast with respons and provides excellent service. 5/5. I am a happy customer!!!!!

The support was excelent. Priyanka was very patient and very proactive to help me. I really recommend this App.

so far so good. I really like this app and the ease of use. I'm just starting out and I love that they have a free plan for you to use to test out the app and see if it fits your needs.

Ritika has been very helpful and responsive to our queries. Being patient and understanding. She has helped to clarify on our understanding of the Return Center features and its processes. Greatly appreciated.

Many customers have reported that return notifications don't work, plus limited customizations, limited accounts, and the worst customer service and support ever.

So far so good! And quick customer service. We've bene using the app for a little over a month now.

I love this app so much is has been great for my Shopify website and the support also has been great.

customer service helped me complete my task : ) I used the help chat and I was able to receive the help that I needed

I was having a technical issue and I received help right away. Very efficient and was able to help me quickly and effectively. Thank you so much for all your help.

Supports DPD NL for automated returns labels, but not DPD UK.... The automated UPS Labels also show the Product Title on the label itself, which cannot be turned off. This leaves you open to having your parcel stolen, when anyone who looks at the label can see what is inside.

I wouldn't get the application, because once you set it up the return page is shown as "not secure" for all your customers. So Customers are going to be afraid to use this page and will have doubts about your shop. If you contact the support regarding this issue, they want 120$ just for fixing this problem. So up to you if you want to invest in this.

Great customer service. And very good app! You still have to process returns and restock manually, but overall its a great portal to handle returns.

It seems to be a quite mature return app. hope your team can add one feature: - let customer choose refund and exchange at the same time in the same order - limit customer from applying several return requests per "item"

A super easy and quick way to semi-automate your returns. I wish it would adjust your stock levels when someone submits for an exchange rather then having it done manually

Great app and even better customer service. The support staff are very responsive and go above and beyond to assist with and solve any issues you might have. Highly recommend.

Be aware they are still charging after you remove the app from your Shopify Store. They ask you to close every single acces of your staff.. closing the service is not enough. I can not imagine if you have so many staff.. And they are not responding basically SCAM.

I do not like that Postmen can not be integrated with Stamp.com I have not used the app fully to give it a solid review. I am just starting out.

I just started using the app but so far so good. I did a test run and it seems like it will make returns easier for me.