Reviews for AfterShip Returns & Exchanges

This app is very good, with a common page, so that we can better handle the return and exchange of goods

Great service help, was able to do a screen share so they could walk me through the process. Thanks

easy to install and connect to the shopify store, very helpful and very fast chat support. Thanks @Ankush

AfterShip returns makes it easy for eCommerce brands to create a seamless return portal and their customer service is always active and ready to solve all issues.

Great technical support, with probably the best, and most responsive, live chat support that I have ever received from a third-party app!

good app. give a lot help to our customer good app. give a lot help to our customer good app. give a lot help to our customer

I am new to this app and haven't received any return requests yet but so far so good. Everything seems very straight forward. I am looking forward to taking full advantage of what it has to offer. The customer service is really amazing as well. They response in a very timely manner. Ankush was a great help!

I just downloaded this app but have yet to use it for returns. Set-up was fairly easy, besides having to link to a different app (which wasn't clear in the beginning). Customer service was helpful and answered right away, so that's a huge plus.

Jewels Kennedy Designs

2021-05-12

United States

Great app and super easy to learn how to use. I would highly recommend this to anyone who is looking for returns for store credit.

Great customer service! We had a 7 day free trial and they offered to extend it to 14 since we needed a few more days to work out the kinks. Super awesome!

One of my most valuable apps. Really helpful. Worth every penny. Have it for months now and REALLY takes away the stress of answering 500 emails about how to return stuff. Never had an issue with the app and today wanted to print my invoices and couldn't find them (wasn't looking on the right place) and Customer Service was amazing. Thanks guys!

Little Liffner

2021-05-11

Sweden

Great customer support this far with the setup. A few hickups setting up my custom return portal but the functions looks promising

i really appreciate working with the tech support, they resolve my issue very fast good service i recommend

Update: I've been using this app for about a month now, have processed some returns, and it has significantly made my life easier. Returns are no longer a huge hassle, and it has cut my customer service email by almost 90%. If you're a small brand looking to simplify returns this is a fantastic option. Initial review: Great UX/UI, really simple and easy to find everything. Returns page customization, matches my store design which is great. Looking forward to simplifying returns using this app. I had a few questions and Pawan answered them quickly. Also, the price is really affordable.

It's a great app and it fits our needs. It streamlines the returns process for us on an easy-to-use platform.

Great application. The only down side is that it's not completely free and only allows 3 returns per month

This app its very helpful for returns, they have all the tools needed ! They help you out with anything and respond very fast !

Nice app makes it so easy to handle returns. I would really love to see a feature to communicate with customer before approving the return and also an option to make adding the images mandatory on returns page.

This app is okay, but the support could be much better. Before installing I asked about offering stored credit. Once I completely implemented this in my business, I am not told that store credit as a return option is only available for Shopify Plus members. That plus the outsourced support and D+ in security made me quickly uninstall the app.

I just started using this app and I found may way around it right away,. It's pretty easy and straight forward. And as soon as I had a question, there was someone to answer my questions in the chat box. It would be great if we could crop/move the hero picture of the return page when we customize it. Other than that, it's pretty good!

The customer service aspect is wonderful! I had questions & they answered immediately also using pictures to help!

This is a quality app and does everything I asked of it. If it had a bit better of a UI, it would be 5 stars. Edit: Support is amazing—fast and efficient work.

Very straightforward to set up and use. Easy for my customers to use and sends out emails at every stage of the refund to both parties. Would defo recommend it.

Be aware. You need to pay $120 yearly for just SSL. Otherwise, your website will shows "Not secure" next to your URL. Really don't get why they charge for this. You have to pay 12 months at once for SSL. (Many other apps on Shopify does not charge for SSL). Nowhere to mention on the description also how would I want to pay 12 months at once before I even know your app is good or not?

Love the app even though it frustrated. I cannot add it to my website. It keeping putting up a different page but I still love it . Hopefully I can learn to use it soon