Reviews for AfterShip Returns & Exchanges

Really happy with this app and customer service! Ankush was great and quickly helped answer all the questions I had

Just installed the app and I immediately had a question. Priyanka helped me right away in the chat box. So far so good.:)

We used this app to see if it could help simplify our returns management. The only regret we have, is we didn't download it sooner! Literally saves 100's of hours each month, pre-paid returns labels sent directly to the custom make this app an absolute must!

This app is unbelievably easy to get up and running. The help team send quick links & the site's UI is great. No problems to get it working and customised. I'm excited to see how it all works. Integrated with the Postmen app and am sure it's going to delight my customers.

I used this app to set up my returns through Shopify. The customer support rep was awesome and very knowledgeable!

Great functionalities out of the box, one of the basic apps for startup stores that you should add. It so easy to use it and start configuring.

Great app for Returns. Customer service is excellent. Especially Priyanka, who really helped me out. I didn't give 5 stars only because there is one feature I was really looking for. I wanted to be able to auto generate labels and although this app integrates with postmen to do this it doesn't work for me. I need to be able to create labels with extra services such as signature required and insurance which the auto generate labels does not allow. So I am left getting my labels somewhere else. If not for that one thing it would definitely be 5 out of 5 stars. Please integrate this!!!

The app works great and simplifies things a lot. We'd like to see being able to customize texts displayed on the returns page. Not only the language but also what the text says in some cases.

The return app has been an amazing tool for our company. Previously, we had to manually do returns and send emails which was a time consuming process that made it harder on ourselves and customers alike. Now with the help of this app, everything is streamlined making us more efficient while providing better customer service!

Really nice app to handle returns and the support team is fast and efficient! Even if it's pretty straight forward to set up , it's good to know that you can reach out for support and get your issue solved quickly

This has been super helpful in organizing workflows for returns. Automated emails go out during every step of the return process to keep customers informed and relieve unnecessary steps. Highly recommend.

Was very helpful, took their time to help me with my needs/concerns, and it was a good experience highly recommend

I was having a difficult time with getting my app downloaded to my store and the support was so patient and helpful to me. Actually they ended up going in to fix it, but I'm grateful they relieved my fustration!

I had issues setting the email verification up since we already had SendGrid verified with our domain. Support was able to walk me through the steps I needed to include the specific DNS CNAMES needed. They were then able to verify my domain on the backend. Great support.

So easy to set up with all the necessary info needed in the app. But if there are any questions support is quick to follow up with help. I also love the added function of branding and making the app look in line with my store. Great stuff.

Really easy to use and setup. Very brandable and customisable returns portal. Overall a great choice for returns management

Good app, good service. It would be great if it will be possible to automatically create giftcard. Nice app

Quick, knowledge, and accommodating customer support! Love the service so far! Thank you so much!!!!

Awesome customer services, you can ask everything with the online support. Almost instantly. And useful app to track the return of our store.

Great app! easy to use especially for beginners. Highly recommended it for starters. Makes it easy to have a good returns page.

Customer support is very helpful and fast with responding. The app also works very well and speeds up the returns process.

This is my first time using it. The support was very helpful with the set up. I will come back when my customers actually being to use it!

A1 Customer Service!! I had an issue with the app and the customer service team was easy to contact.

Amazing customer service! workd perfectly for my customers and now i can relief from stress . i recommend this return center app!

The customer support is exceptional. Highly recommend. Takes the hassle out of returns and exchanges.