Reviews for AfterShip Returns & Exchanges

Great customer service with speedy response times-I immediately received help via the live chat feature from Abhishek when I had questions while setting up our account. Super friendly and easy to follow with instructions on how to set up.

Very easy to use returns solution and support is very helpful. Does exactly what we needed. Highly recommend!

This app is great when you need a powerful tool to manage your return orders for your Shopify store. The customer support team is just efficient and super helpful.

Works well so far, however, platform could be improved by adding a "send test email" functionality or a wysiwyg email builder.

Tiaracle

2021-07-19

United Kingdom

Great app and customer support. Using it for the last 4 years. It never disappointed me. Highly recommended.

Liked what I saw of the trial, though there were some initial hiccups with setup. Excellent and thorough customer service to work around the hiccup - recommended!

This app has helped me streamline my returns process. I recently was having an issue setting up the returns labels and support was very helpful in getting the issue resolved. I have had numerous questions here and there, and they are always very helpful. Would recommend.

The help center is really quick to respond and helpful. Most things are easy to navigate to and to customize.

Easy to use and set up however I wish they had Royal Mail as a shipping option. Many businesses in the UK use Royal Mail and this app doesn't accommodate to it.

we just started using this app, so far so good! the customer service is fast and professional, thank you!

Super easy to use and install perfect support, .......................................thanks Manish

I had a great experience! The support was very quick, they answered my question, and were very nice!

Bonne application, facile d'utilisation et de mise en place. Support client très réactif. Seul ombre au tableau pour moi : elle n'est pas très adaptée pour le modèle marketplace (multi-vendeurs)

6 Pack Fitness

2021-07-15

United States

They are extremely helpful and friendly if you have any questions about anything via chat. I was having a problem with the system generating a return label and they fixed it right away.

Pretty solid app. Set up is straight forward and customer service is responsive. Very affordable compared to alternatives. A few reasons for 4 instead of 5 stars: 1) Exchanges are not automatic. If a customer requests one, you have to create it in Shopify separately. 2) USPS labels are formatted to print out as 4x6, so when the customer prints it at home on 8.5x11 3) For automatic return approval (which we use, so customers get the return label as soon as they request it), you can only select 1 shipping service not multiple based on weight 4) You can't edit the language for when a customer tries to return outside the return eligibility window. All in all, these are not enough for us to justify spending more on a different service. AfterShip Returns is solid and gets the job done.

Excellent app! Highly recommend, as a small business this app will make your business life practical and easy. The support Center are great if you have any question or some issues their are really quickly to solve it ! Very happy with this app. thanks again

Very solid application! Makes the entire process of handling returns and refunds for orders painless. Support is quick and helpful. Super pleased with my experience.

this app is really perfect your website will definitely become more professional and their team is always up to assist you!

installed this app to quickly be able to automate the returns process. so far seems easy and customer service is good. it is simple to use.

Super excited to use the return feature offered by AfterShip. Superb customer service! Highly recommend...

Downloaded, wanted to setup a custom domain and support had no clue what to do, not keen to use a company with support that is unknowledgeable if I'm trusting them to take on an important task.

All of my questions and concerns were answered by Ankush in seconds. I wish Aftership original app has the same support. Ankush helped me get set up and in a matter of an hour. Highly recommend the simplicity of the app and their team.

This app really helps me manage all of the returns I get. From an organization and automation standpoint it really helps. I do wish there was more visibility into how much I'm paying for the returns and the ability to charge customers for a return label.

The app is great so far. The instant access to support makes it a 5/5 stars. The only thing missing is the ability to connect a third party shipping platform.

We were looking for a quick solution to automatized our return process, (we used a google sheet) this app is a time savior! Thank you!