Reviews for AfterShip Returns & Exchanges

I had a great experience! The support was very quick, they answered my question, and were very nice!

we just started using this app, so far so good! the customer service is fast and professional, thank you!

Super easy to use and install perfect support, .......................................thanks Manish

They are extremely helpful and friendly if you have any questions about anything via chat. I was having a problem with the system generating a return label and they fixed it right away.

Pretty solid app. Set up is straight forward and customer service is responsive. Very affordable compared to alternatives. A few reasons for 4 instead of 5 stars: 1) Exchanges are not automatic. If a customer requests one, you have to create it in Shopify separately. 2) USPS labels are formatted to print out as 4x6, so when the customer prints it at home on 8.5x11 3) For automatic return approval (which we use, so customers get the return label as soon as they request it), you can only select 1 shipping service not multiple based on weight 4) You can't edit the language for when a customer tries to return outside the return eligibility window. All in all, these are not enough for us to justify spending more on a different service. AfterShip Returns is solid and gets the job done.

Downloaded, wanted to setup a custom domain and support had no clue what to do, not keen to use a company with support that is unknowledgeable if I'm trusting them to take on an important task.

Excellent app! Highly recommend, as a small business this app will make your business life practical and easy. The support Center are great if you have any question or some issues their are really quickly to solve it ! Very happy with this app. thanks again

Super excited to use the return feature offered by AfterShip. Superb customer service! Highly recommend...

installed this app to quickly be able to automate the returns process. so far seems easy and customer service is good. it is simple to use.

this app is really perfect your website will definitely become more professional and their team is always up to assist you!

Very solid application! Makes the entire process of handling returns and refunds for orders painless. Support is quick and helpful. Super pleased with my experience.

All of my questions and concerns were answered by Ankush in seconds. I wish Aftership original app has the same support. Ankush helped me get set up and in a matter of an hour. Highly recommend the simplicity of the app and their team.

This app really helps me manage all of the returns I get. From an organization and automation standpoint it really helps. I do wish there was more visibility into how much I'm paying for the returns and the ability to charge customers for a return label.

great so far. would be even better with a 14 day trial. i can see the potential of organising and streamlining the returns process for customers.

We were looking for a quick solution to automatized our return process, (we used a google sheet) this app is a time savior! Thank you!

The app is great so far. The instant access to support makes it a 5/5 stars. The only thing missing is the ability to connect a third party shipping platform.

Really great customer service, one of the best i have received until now. Again, thank you for your help!!

So far the support has been amazing, they have 24/7 help to set it all up when you are a little stuck and need some extra help.

The service is really good and does help me with what I need. I need to make some internal arrangement before proceeding with additional service.

Abhishek from customer service was incredibly helpful and addressed all my questions, great customer service!

Really easy to use and great layout/design for the return page. Also, the support team is amazing! Really helpful and happy to answer all your questions.

Customer service is always important to me when using services. They have chat available 24/7 and are quick to resolve your issues. The service works flawlessly as well.

Easy set up. Hopeful that I will not have to use it very often but as we all know that returns happen :)

Just starting it but it is a nice App to use. Hope it's working good in my country, because i'm using a different language

The app is really great and the support is extremely helpful, they really spontaneous. Really happy with the app!