Reviews for AfterShip Returns & Exchanges

Great app packed with many features unlike the others and you don't have to interact with every customer directly and easy to customize it.

This app has a good Service and customer care. It also offers several accessibility options. Enjoyed the app. Thank You.

So far the app is easy to setup - in SOME ways - and the customer supposrt is initially very responsive... but then they take forEVER to answer questions, frequently do not understand the questions in the first place, frequently do not READ the questions properly, and need to send very simple requests such as "cancel my subscription" to another "team". Customer service requests go round and round and round and my experience has been extremely frustrating. Definitely considering looking for another option as soon as I can get one setup.

Great customer service getting set up! It allows me to set up my shipping easily, clearly, and works perfectly with my site!

It help's me with customer returns. I recommend this to others that may want to use the app for their own shop. Kudos

:D So far so good. Very easy to set up and helps the my tiny little boutique drop ship Shopify store look and feel more professional.

We use this APP to handle automatic returns, which is very useful. The customer service responded promptly and very patiently.

Priyanka was really helpful. I was confused about some things and she was patient and friendly and even extended my free trial.

I have been chatting with Abhishek from Returns center on various return settings that we need for our business and he has been super helpful in helping me setup.

This app is easy to use and makes it easier for customers to request returns! The design of the app, both front end and back end, is nice looking and their features and pricing are competitive. I would highly recommend. Makes our small brand look professional and approachable. Their customer support is also great!

The app is quite useful in the confirmation of the state of return items beforehand. Highly recommend.

We had a lot of inconvenience handling the returns manually. This app solved our headache. Especially thanks to Abhishek for being a true professional and supporting me quickly.

Great app to easily manage your returns and take the pressure of customer service emails. Support is a tad slow and service operators change mid enquiry which is frustrating.

Easy setup love that I can customize the look of my returns page. Easy directions for integrating to my website. Fast customer service.

I think this is a good app, in terms of customer service. My customers will see its easy to make a return so they will be more likely to buy.

This app is great when you need a powerful tool to manage your return orders for your Shopify store. The customer support team is just efficient and super helpful.

Great customer service with speedy response times-I immediately received help via the live chat feature from Abhishek when I had questions while setting up our account. Super friendly and easy to follow with instructions on how to set up.

Great app and customer support. Using it for the last 4 years. It never disappointed me. Highly recommended.

Very easy to use returns solution and support is very helpful. Does exactly what we needed. Highly recommend!

Works well so far, however, platform could be improved by adding a "send test email" functionality or a wysiwyg email builder.

This app has helped me streamline my returns process. I recently was having an issue setting up the returns labels and support was very helpful in getting the issue resolved. I have had numerous questions here and there, and they are always very helpful. Would recommend.

The help center is really quick to respond and helpful. Most things are easy to navigate to and to customize.

Liked what I saw of the trial, though there were some initial hiccups with setup. Excellent and thorough customer service to work around the hiccup - recommended!

Easy to use and set up however I wish they had Royal Mail as a shipping option. Many businesses in the UK use Royal Mail and this app doesn't accommodate to it.

Bonne application, facile d'utilisation et de mise en place. Support client très réactif. Seul ombre au tableau pour moi : elle n'est pas très adaptée pour le modèle marketplace (multi-vendeurs)