Reviews for AfterShip Returns & Exchanges

So far so good, only thing that there are no different themes available rather than only one where it is very difficult to add company's logo as per dimensions requests. Customer service is perfect!

Une application très pratique pour gérer les demandes de retours, facile d'utilisation pour les clients. Je recommande

By Lilla

2021-09-03

United States

Great customer service. Both associates were great help . I feel comfortable knowing that I can rely on them when needed.

Great app for returns, easy to install and get set up. customer service was a pleasure to deal with and responded quickly

Terrible customer service, the chat support is a joke. A simple request turned into what felt like hours of just "Allow me one moment", and then a different rep (avatar picture changed) just shows up with no warning, and just keeps repeating the same thing, "Allow me one moment". I actually don't know how long this brain dead simple request would have taken because I simply closed the chat window after like 45 minutes of waiting, and canceled my account. Don't have time for this.

I was able to fix the issue that the emails requests for a return were going to the wrong email address in a short amount of time. Thank you!

As always another great experience. Fantastic staff!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I use this app for returns for my store that is launching soon. It seems pretty user friendly and I appreciate the customization options, though I wish more of it was automated so it wasn't so manual for a new business owner.

Great app! Really helps us organize our returns efficiently. Super helpful support and quick responses to questions!

Super helpful support! She not only did what I had asked her to do but she went beyond and fixed other elements as well.

I would HIGHLY recommend this app. Although our store has not launched . Their SUPPORT is nothing short of EXCELLENT++++ I have spoken to several people from this company and every single one I have encountered have been so helpful, genuinely want to make it work well for your need and have been SO PROFESIONAL . I don't usually do a review but I think this app maker deserves it. I am very new in setting up in shopify and am not very savvy, but they took out the worry out of me as they were ready to help at anytime. I believe when a company wants you to succeed , you just want them to do well too. I wish you guys all the best and wish that all app/theme makers are as professional as you :)

I really enjoyed having immediate support. As soon as I reached out, a representative responded and helped me address my concern. I look forward to continue using AfterShip!

Perfect app for managing your return!, if you can connect the postmen and aftership app. It will be best app ever

Works great for our return process, good customer service whenever I've had an issue. Would definitely recommend!

very handy app, just getting to grips with it. Helpful support along the way, should help to streamline the return process, looking forward to it!

Great app. We used this app over the last year and it was an asset to our return process. Easy to use and developers are fantastic.

So so happy with this app! It makes returns management much easier and simple, for us and the customers. They also have a great service. Would recommend!!

I highly recommend After Returns Center. I was in a bad mood when I first started with them and I took it out on customer services. But they were nice and extremely helpful and got everything the way I wanted. Thanks.

Great customer service. They helped me get the branding removed and was very quick in response. Great app so far.

Boston Traders

2021-08-17

United States

Great customer service. They helped me quickly and efficiently and resolved my issue. Good shipping rates.

Application works great, helped us to manage returns easy and fast and also their support helps fast!

Very helpful support team and easy setup. Great app addition to my drop shipping store. Easily intergrated

amazing customer service, very patient, and explains clearly all the steps, Thank you so much, highly recommended!

great app! It does exactly what I was looking for to manage my returns. Very responsive and helpful customer service!

Très bonne app, pratique pour créer un centre de retour rapidement et pro. Service client très réactif et serviable. Je recommande sans hésiter