Reviews for AfterShip Returns & Exchanges

Great app to return your packages for your customers. Great customization features for and can make your store look and feel professional.

Great app and great support! Thank you to everyone on the team who helped me understand the app faster and easier

Really easy to use/set up. Easily customised to my stores branding. Customer service on the online chat very helpful very quick replies

Just added this app to my store. So far, so good. Rep was efficient and quick to respond. Super helpful. Thank you.

Support was super helpful with the set up of the account and was quick to responding to my questions

So far so good, but early days! Still integrating it with the store but staff have been quick to help.

Ask and Embla

2022-03-10

United States

Just install the app and explore all the functions of the app. The support team provides instant and helpful information

Excellent customer service as always. Automizely never fails when it comes to customer service. Congrats

At first I had some issues with customizing the return page with my brand name. Customer support was extremely helpful and fixed it right away. Also has a free plan which is great for start ups. I gave it 4 stars because I as transferred to 3 different reps before I was helped.

AA DANCE COSTUMES

2022-03-09

United States

Love the simplicity, easy to use of this app. The Support team is always there for us when we have questions! Strongly recommend this App

So far, the experience has been effortless with an easy set-up process and super responsive support.

So far set up has been easy and customer service response was very fast! They removed the aftership branding within minutes.

Amazing app. Great tool for any shop owner. Makes return less of a hassle. Page is customizable, so matches your shop perfectly.

Really quick at responding and resolving problems. I had no issues installing it and following the directions to set it up.

Returns Center is very user-friendly, easy for customers to manage, and wonderful if you are needing a more customizable tool. Support is wonderful, whether it comes to troubleshooting technical issues, implementing new ideas and add ons, or just listening to feedback and tools that could make Returns Center even better!

Amazing solution for your online store! It helps to extend your store functionality such as return requests and shipping management.

migrating over from return magic. so far the app is great and customer support is top notch. looking forward to getting this live on our store

Awesome app which also includes awesome support to go with it! Will certainly make my job a lot easier.

I attempted to set this up to replace Return Magic since they're shutting down. After four days of work and endless error messages later I gave up. The basic user experience (I'm talking log-ins that sent me on loops back to the app store) was a Kafkaesque nightmare. The support team was less equipped to solve the issue than I was. I'm a pretty technically savvy person and this would be impossible for someone who isn't.

I was using Return Magic, but that app is being discontinued. I came across AfterShip Returns and thought I would try it out. I love it! It provides a great customer experience and a lot of flexibility for the store owner to have the return policies they want. I also really like how it is easy to manage returns - if a customer requests and exchange, they can select the product in the returns portal. Aftership will only show products that are in stock. When the return is received, one click will create a new order. With Return Magic, I had to manually duplicate the old order and add the product that the customer requested.

I installed the returns center app today and had an amazing service right away to set up the app and be ready to use it.

App works great , and if you need help on the chat , they were fast and had answer right away ! i would highly recommend !

I asked them several questions and they were able to help with everything. i still need to test the return feature again, however, they were very helpful and nice. I am looking forward to using the up and coming "Create Shopify order" feature to integrate with my Shopify store when I approve an exchange with same item.

Support was very fast and exceeded my expectations. I had a slight issue with integrating, however, support was efficient and solved the problem. Would 100% recommend this app for businesses.

So far so good, however, I am having a few troubles customising to look just like our website, but looking into it further.