Reviews for AfterShip Returns & Exchanges

I think this app will be beneficial in the future because I am selling clothes and returns will happen. Customer service is great. They have been very helpful.

I am amazed by the speed of the support response provided by AfterShip Returns Center. Sanjeet solved my problem in less than thirty seconds. Looking for a custom returns page? Check them out! 10/10

I must say from the start, the Returns Center support team was very helpful. Sanjeet guided me through some initial setup concerns I had and all is working great. Great experience !!

Fendrihan

2022-02-19

United States

They have hidden charges. It doesn't mention in the pricing but they require $5 for each user. So, if you have 3 workers handling the returns, you'll have to play $15 extra etc.. This not mentioned anywhere in the pricing, This is deceptive and frankly unethical. They could have made this clear in the pricing.

Tilezz

2022-02-19

United States

I ran into some issues during initial installation and they were so fast to help me. We got things figured out in 10 min on SATURDAY evening. I mean they are ready help even on weekends. 5 star all the way.

The app seems to be functioning okay so far but the customer service is testy. They didn't show up for the first meeting we scheduled and when I finally got on a video chat with them they were not the friendliest or most patient when it took me time to trying to navigate the app and make sure I was set up correctly.

Priyanka was (is) fabulous! She took the time out of her busy day to connect with me and walk me through a demo to better understand the returns center. Thank you Priyanka. I feel confident setting it up now.

I was happy I can customize the return apps. User friendly and lots of features. Awesome customer service!

Really great customer service! Freaky fast response times on the chat! They are doing a great job. Keep up the good work AfterShip!

This app is great, it provides every bit of functionality we could have asked for. The pro version is a bit more expensive then we wanted to pay but the value is there. Support is great as well, Sanjeet helped me set everything up to my liking and was very responsive.

Insanely good customer support, super easy to set up, heavily customisable to be on brand. Looks like a great app

The app looks great, with lots of great functionality including the ability for green returns, which is a massive USP. Love it

Excellent support. Live chat available directly within the app and they were able to help me solve a small issue right away. The interface is very easy to use and the app is well designed.

Great app and great customer support. Only feedback would be to have AfterShip and Returns Centre be a bit more of a seamless experience. But apart from that, really powerful

Just starting to set up the app but so far customer support has been good. Very helpful and responsive so first impressions are good.

Super fast chat for help! Even on a sunday they responded within a few minutes and helped with my enquiry quickly. Great app!

Working great so far, just started using the app and customer service was extremely helpful in getting us setup.

App looks ok, still trying to on board I have never had such a stressful onboarding and their support really stinks.

Customer service is super helpful. Great tool for creating returns. Hoping to see me customization in the future.

Great support setting up DNS and SSL settings onto the domain. Timely answers, great platform as well gives good personalization. Thank you!

Reliable, fast and competent customer service!! Great guys in the chat support as well as the app itself! Definetly a recommendation!

I've been working on setting up this return service and it has been really easy with the helpful customer service. They are quick to answer and always helpful.

Good customer service and app. Does what it needs to do without a ton of bloat or anything. Very satisfied

Sanjeev was very helpful and helped us with any questions we had and helped set up our return options

Just getting started with aftership, but so far the support team has been great and the app is easy to install and edit.