Reviews for AfterShip Returns & Exchanges

So far set up has been easy and customer service response was very fast! They removed the aftership branding within minutes.

So far, the experience has been effortless with an easy set-up process and super responsive support.

Amazing app. Great tool for any shop owner. Makes return less of a hassle. Page is customizable, so matches your shop perfectly.

Really quick at responding and resolving problems. I had no issues installing it and following the directions to set it up.

Returns Center is very user-friendly, easy for customers to manage, and wonderful if you are needing a more customizable tool. Support is wonderful, whether it comes to troubleshooting technical issues, implementing new ideas and add ons, or just listening to feedback and tools that could make Returns Center even better!

migrating over from return magic. so far the app is great and customer support is top notch. looking forward to getting this live on our store

Amazing solution for your online store! It helps to extend your store functionality such as return requests and shipping management.

Awesome app which also includes awesome support to go with it! Will certainly make my job a lot easier.

I attempted to set this up to replace Return Magic since they're shutting down. After four days of work and endless error messages later I gave up. The basic user experience (I'm talking log-ins that sent me on loops back to the app store) was a Kafkaesque nightmare. The support team was less equipped to solve the issue than I was. I'm a pretty technically savvy person and this would be impossible for someone who isn't.

I was using Return Magic, but that app is being discontinued. I came across AfterShip Returns and thought I would try it out. I love it! It provides a great customer experience and a lot of flexibility for the store owner to have the return policies they want. I also really like how it is easy to manage returns - if a customer requests and exchange, they can select the product in the returns portal. Aftership will only show products that are in stock. When the return is received, one click will create a new order. With Return Magic, I had to manually duplicate the old order and add the product that the customer requested.

I installed the returns center app today and had an amazing service right away to set up the app and be ready to use it.

App works great , and if you need help on the chat , they were fast and had answer right away ! i would highly recommend !

I asked them several questions and they were able to help with everything. i still need to test the return feature again, however, they were very helpful and nice. I am looking forward to using the up and coming "Create Shopify order" feature to integrate with my Shopify store when I approve an exchange with same item.

Support was very fast and exceeded my expectations. I had a slight issue with integrating, however, support was efficient and solved the problem. Would 100% recommend this app for businesses.

So far so good, however, I am having a few troubles customising to look just like our website, but looking into it further.

I think this app will be beneficial in the future because I am selling clothes and returns will happen. Customer service is great. They have been very helpful.

I am amazed by the speed of the support response provided by AfterShip Returns Center. Sanjeet solved my problem in less than thirty seconds. Looking for a custom returns page? Check them out! 10/10

I must say from the start, the Returns Center support team was very helpful. Sanjeet guided me through some initial setup concerns I had and all is working great. Great experience !!

Fendrihan

2022-02-19

United States

They have hidden charges. It doesn't mention in the pricing but they require $5 for each user. So, if you have 3 workers handling the returns, you'll have to play $15 extra etc.. This not mentioned anywhere in the pricing, This is deceptive and frankly unethical. They could have made this clear in the pricing.

I ran into some issues during initial installation and they were so fast to help me. We got things figured out in 10 min on SATURDAY evening. I mean they are ready help even on weekends. 5 star all the way.

The app seems to be functioning okay so far but the customer service is testy. They didn't show up for the first meeting we scheduled and when I finally got on a video chat with them they were not the friendliest or most patient when it took me time to trying to navigate the app and make sure I was set up correctly.

Priyanka was (is) fabulous! She took the time out of her busy day to connect with me and walk me through a demo to better understand the returns center. Thank you Priyanka. I feel confident setting it up now.

This app is great, it provides every bit of functionality we could have asked for. The pro version is a bit more expensive then we wanted to pay but the value is there. Support is great as well, Sanjeet helped me set everything up to my liking and was very responsive.

I was happy I can customize the return apps. User friendly and lots of features. Awesome customer service!

Really great customer service! Freaky fast response times on the chat! They are doing a great job. Keep up the good work AfterShip!