Reviews for AfterShip Returns & Exchanges

Excellent customer service Team. Fast & Efficient. Great for my customers to. Easy Process for returns

A bit of a learning curve, but great customer service. Very helpful functionality for a solopreneur.

The app is really powerful and great customer service. I had a issue with a few things and my questions were answered immediately.

So far so good. A little confusing to configure, but support is great! They respond to chat inquiries within minutes, and are actually helpful!

I love this app and their customer service team! It is free & so easy to use, but they will quickly help you if you have any issues. Highly recommend!

Great app and great support, made it quick and easy to streamline returns for our expanding business.

Great great service. An absolute must have i cannot recommend enough thisapp for interested users that are serious about their store

Customer service was quick in response. Understood the issues I was experiencing and was able to fix it in an efficient manner.

Great App and very needed since shopify store themes do not provide with Cancel/return features. Amazing customer service, Quick response and very professional

So far the app has been fantastic. Easy integration and customer service is readily available. Would recommend!

I am still setting up this app on my website but I had some questions and Aditya was amazing at answering and helping very promptly. I look forward to seeing the capabilities of this app for my e-commerce store.

I have the app mostly set up though we haven't actively started using it yet. I had to contact support for several things and their response and knowledge was timely and very helpful.

So far so good! I'm still getting everything set up. I had a quick question and Ankush helped me quickly and efficiently! This app will be a big help!

It's been 5 days now i've been trying to get support. All I ever get is, "Please allow me to check", "Our team is checking the issue at our end ...." days and days have gone by and it's literally the same response. We've had to hack our way around dealing with exchange requests for this app, and the issue seems beyond the scope of the dev team considering they have told me that "the issue is a bit complicated". It's literally been 5 days, and I'm following up twice a day. One of the chat support told me the issue should be resolve in 4-6 hours, that was 3 days ago. Still no word, still no resolution.

The app works well. Easy to use and a lot of features. I would recommend to those that have a new startup online store.

I used this app to help me to keep order and to keep track of returns for my store. I like how I can customize the app to look like my store brand, and the process is almost automated after that. The customer service is prompt and very helpful. Thanks for making my returns process easier!!

I was very happy with the services offered on this platform! I can't wait to use it for our business.

App would have been perfect if they didn't expect you to be a Shopify plus merchant ($2000 a month on Shopify) just to issue a store credit to the customer. NOT SMALL BUSINESS FRIENDLY.

Honey Cloudz

2022-05-31

United States

We're an ecommerce brand out of Philly. This app has worked well for us. Simple, our customers find it easy to use. It was easy to set it up and customize. We have used it for a few years, no issues.

Good app. great support. I have been with these guys for a while now and they are highly responsive and supportive. I appreciate the help I received today. Thank you

They have a really quick resonse time and very friendly. The app is really good and has many options. Satisfied

Had some questions and spoke to Moazzam. He was providing an exceptional customer service. Thank you.

I am really enjoying this amazing app. The customer service is great and very friendly! Every request is promptly answered! Five Stars! Would definitely recommend it!

Great app for handling all returns and exchanges. And very fast support when needed. Had problems with some settings and they help me very fast. Even on a Sunday.

App we started using not that long ago, and we are pretty satisfied for now with the automation of emails and really good and quick chat support!