Reviews for AfterShip Returns & Exchanges

good feature ... but the return labels are expensive good customer service... first few days customers had hard time downloading the labels but then it got ok

Great shopify app highly recommend it use. Great customer service too. Highly recommend shopify app.

King Ice

2022-04-25

United States

Very helpful app, I really appreciate the immediate response with any questions. Much more professional solution to offer customers instead of using emails. We are getting our customer's requests with less emails and time spent on our part.

So far it's good, the staff was friendly and helpful thanks, sent the correct links and replied promptly .

esta aplicación a diferencia de otras es bastante intuitiva y fácil de trabajar con ella. Nos gustaría que las mejoras que hagan los desarrolladores recibir notificaciones

Sanjeet from Return Center is great. I was asking him to check for us for the "Update App" pop up message. He checked for us quickly and reconfirm with the auto-restock for our shop. Helpful and Attentive. Thank you.

Je suis très satisfaite de l'application. Cela répond à mes besoins, et l'équipe est super. Ils répondent rapidement à mes demandes.

Poupette St Barth

2022-04-21

Hong Kong SAR

We have been using the Aftership app for over two years now, and we are fully satisfied. Everything's automated and the support team is very reactive!

The Barbell Cartel

2022-04-20

United States

Have switched over from Return magic. It is similar, but i believe it works better from the customer side. we are still working out some little issues as we are new to it. ive had to ask customer support for help a few times, but they always answer very quickly, and have helped my issues. 5 star once i figure it all out.

Struggled with support at first over the weekend, but they got back to me and we very apologetic and responded promptly to help solve our problem. I really appreciate their help and attention to the matter.

I use this app for customers to have a seamless return experience. It allows customers to return items easily

I added this app to help me set up a return procedure for my store. I had some questions about the set up process and reached out to support who quickly helped me out! This app is great for automizing your return process and is customizable for your brand. If you need help with creating return labels this App is sure to help you out!

I used the live chat to have my custom domain set up. Samad walked me through the process. He verified and completed the setup accurately. Overall my experience was good.

I appreciate the quick help from customer service. So far I like the user friendliness of AfterShip Returns Center.

App muy recomendada, muy facil de usar y intuitiva, de las mejores que e visto en la app de shopify, atencion al cliente muy rapida

Love it! This app has made my life easier and I am amble to track returns more efficiently and it's easy for the customer to use as well.

So far everything good.. My customers are able to return fast and easily. Great upgrade to your store. You can customize the landing page to your liking as well. Samad from customer support helped me with all of my needs in a quick time. Great app

best customer service , easy app to use and it worth it the headache of customers always needs helps . this app may returns very easy and more professional . thank you Samed for help :)

I'm still in the process of setting up the app, so this rating is based solely on customer support. I've contacted customer support twice and both times have had my questions answered quickly and sufficiently.

Great and super responsive customer service response to inquiries. Have not yet seen if it meets our stores need for store credit, but hope to explore options soon.

Very good and quick customer support. Asked them to remove 'powered by..' and in a minute everything was done.

Easy to use and customise. I've tried several return portals and I really recommend this one. Any problem or question is solved within minutes by the customer service team.

When the app works it's fantastic; when it doesn't work it is difficult to get consistent help on the chat app. I find that you get passed through a couple of different chat operators through out the course of a conversation, personally I find I spend more time re-explaining my problem to all the reps then actually getting an end result. Today I actually got a video call with someone and they resolved my problem in less than 30 seconds. That was FANTASTIC customer service!

Great service and the app works well. You can use their templates, but also customise all sort of things.

L'application est parfaite, il manque toutefois la gestion des complète des traductions et plus de choix d'intégration de transporteurs pour la génération d'étiquettes