Reviews for AfterShip Returns & Exchanges

I use this app for after ship services. I love it features. Easy to set up. Great customer service !

This app is amazing and Ali at customer service is the best! Takes the time to explain everything in detail and always finds a solution!

Ling's Moment

2022-08-26

Hong Kong SAR

We have been using this app for years. I believe it's the best one in the Shopify apps store. And the team is making this app better. The only suggestion is to inform merchants of your new updates and provide the option to set up and switch to the new version, instead of publishing the updates directly to the store.

Excellent application is very easy to configure and put into operation. excellent support service, 100% recommended

From what I've seen so far, I like this app. Very helpful Customer Service when we need to extend our Free Trial. Thanks for the help.

I'm just starting to use Aftership and I like it so far. I love how it integrates with Shopify. My only criticism is that there does not appear to be a way to deduct the exact cost of the return labels from my customers. When customers are purchasing my product, the initial shipping service gives my customers options for shipping speeds and adds the shipping cost to their order. I wish there was a way for customers to be able to deduct the precise return label shipping cost from their refund or to be charged the exact cost of the return label for exchanges. The way it's setup now, I can charge a flat fee for all returns/exchanges, but it'll raise some customer's eyebrows when they see that it cost $3.71 to ship the product to them but will cost them $5 to return the product to me (for instance). Or for other customers, it'll cost them $5 to return the product but cost me $8 for the return label.

Easy to install and use, very easy to get a hold of customer services and fix any issues or bugs that appeared

Mike's Dive Store

2022-08-23

United Kingdom

We use this for our returns - Its easy to use and we have a few members that are using at one time that works well

Great Customer Support! App does exactly what our Customer Service needs it to do. Highly recommend!

This is a great app to recapture sales and convert customers into return customers. I am enjoying the features.

It's Helped me in my store like aftership tracking. I really liked the customizability feature. U should try it.

Just getting set up but so far they've been very helpful with answering my questions and getting the app customized.

So far so god think the app really makes customers trust the brand when purchasing super easy for us to use plus super helpful customer service

This app is very useful and the service is great and super fast. Aditi was very nice and competent to help me out in no time. Highly recommend. Thank you !

Amazing app. Very easy to use. The refund ad exchange process is very good. Even the return form is fully customisable.

Support is great! unlike other services, you are directed to a real person immediately. stress-free.

This app is amazing. The service the app provides is great and the customer service is always there to help you. A big recommendation from me.

I'm changing my review to one star. Not because the app doesn't work, but because the support sucks so bad. It took ONE HOUR for someone to tell me where to update the merge tag contact info. Learn how to use your own app or train your support. This happens literally every time I reach out to support. I end up in a foul mood because something that should be easy and fast isn't. Love how this app helps me automate and organize my store returns. It's easy to set up and use. I spend zero time searching my emails or updating a spreadsheet thanks to this app. One day I hope to use the app to its fullest potential.

AfterShip 非常好的功能介面，讓退貨更順利，客服也很熱心處理，使用追蹤功能跟退貨中心功能，目前使用起來很不錯，讓退貨變得方便管理，客服也可以展示流程和介紹相關的服務，讓購買前後，可以獲得充分的解答

J'adore l'application, le service clientèle est 10/10. Super simple à utiliser sur le site web aussi. Merci!

very good app and useful app and the support team is amazing . easily integrated with shipsy app app

I reached out for support and they responded in less than 10 seconds, was very polite, and resolved my issue in less than a minute! Very knowledgeable and responsive.

Fast customer service has a ton of great features, Samad from customer support was very fast and got everything resolved. The returns portal looks great!

Easy to use. Very essential app if selling physical products. Keeps returns process organized and professional. Support is fast and helpful.

Awesome App! Handles returns in a breeze and taken the stress and administrative headaches out of returns - thanks!