Reviews for AfterShip Returns & Exchanges

Ayushi dealt with my requests and questions quick and clearly. The ability to exchange one item for another product is not available in this app and having to download another app is annoying. I now know that it is free so I will look into it.

Ayushi was very helpful and patient with me. She answered all my question professionally, very useful and efficient customer service. I will recommend if you are considering Aftership.

moazzam really nice and informative. i appreciated his help and timely service and fast responses in helping me out

I have not had to use their services yet, but they have really good customer service. They are fast and very helpful.

Great customer service Ayushi is amazing! She answered all my questions very fast and accurately! Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrreat!

This app is amazing for managing returns. Streamlines the whole process. Setup was super easy & intuitive. Support was super helpful in getting some things set up.

Great support, very friendly app. It has a lot of features, and perfect to automate the process. Recommended!

Unfortunately the app can't translate properly to danish. It has some large translation issues. Otherwise it works great, but we can't use it because of the translation issues.

担当者のチャットによる対応が素晴らしかったです。ブランドを保持した運用が可能です。サイトの規模に合わせた利用料金は魅力的で、小規模の場合には無料プランを利用できることは大きな魅力の一つだと感じました。

Maozzam was really helpful in resolving the questions that I had around set up. The portal has all the functionality that I need and has worked really well for me so far

I am new to all of this and I have found these guys to be great along my journey. It was so easy working with these guys. They are so fast and they send images along the way. Within the images, they highlight or circle the areas in which I was looking making it even faster for me to find. It was making it very easy to understand. I feel like this is going to help my store out a lot and make it so much easier on me. I would highly recommend this app!

This app is actually really good. Must use. Free plan also available. anyone with up and coming business should really use it.

Aftership returns centre is easy to use and has a super helpful online support process. I have only just started using the application, however very happy so far.

100 percent most of the 5 stars whose reviews are fake literary this is the most horrible app I have ever used because of these reasons 1- I requested a custom domain, and they charged me 120$ per year, and after two months, they changed the domain to a different store that is not owned. 2- I paid a subscription for one year, which was 185$; then, two times, they charged an amount 40$ for each transaction without any reason, and they uninstalled the app from my store. Rubbish service and big SPAAAAAM Update 7/Nov/2022 they ignored my emails, even the Shopify support email,s and they are not refunding the amount which they suppose to return back or giving any proof of refund. To everyone, please don't use this app its a horrible and cheating service.

Amazing app, 100% necessary to simplify the returns process and experience. Aditi from the support team was very helpful in removing the AfterShip branding for free

So far so good. Great help from customer support :) Just setting up the account now. Thank you! ....

I am using this app to assist with return optimization! Great/quick assistance to remove branding from the portal/emails - super appreciate the quick help!

Quick and easy to use. Great customer support. Easy installation. Easy setup. Big fan, will use this for all my stores.

I have just installed this app to help my new business launch successfully by offering a smooth returns/ exchange process. Easy to install and customise brand so far. Quick support service too. So so good.

Hola, he tenido varias dudas sobre el funcionamiento y edición . Al solicitar ayuda y asesoramiento , he recibido respuesta rapida y muy efectiva, aclarando rápidamente cualquier duda.

I am new to the app so I cannot give an accurate assessment yet. However customer service was prompt and helpful

After going back and forth with customer support they have agreed to push my case with the developers about an issue with their mobile version of the returns system. There was an issue where on some mobile devices and the latest IOS safari browsers the "Next" button was not appearing and or disappearing leaving our customers unable to make a return. This meant our time was spent completing returns for our customers. At first they were unable to help even after I proved there was an issue by providing video proof of the problem. Now they have agreed to show the developers and to do something about it. I'm bumping them up to 4 stars as they ultimately decided to do something about the issue and the system is actually pretty good. I'm leaving a star off as its a pain in the A** to get them to actually help you.

Oru Kayak

2022-10-17

United States

I haven't encountered any problem so far after a year of using it. A pretty simple and straightforward app that has helped us sort out hundreds of returns through our day-to-day.

Great app to manage your returns and generate your portal. Customer support is very fast and helpful. You should definitely give it a try!

Helped me a lot to help our customers with their returns, and the support within the app is quick and friendly. Thanks.