Reviews for AfterShip Returns & Exchanges

It's Helped me in my store like aftership tracking. I really liked the customizability feature. U should try it.

Just getting set up but so far they've been very helpful with answering my questions and getting the app customized.

So far so god think the app really makes customers trust the brand when purchasing super easy for us to use plus super helpful customer service

This app is very useful and the service is great and super fast. Aditi was very nice and competent to help me out in no time. Highly recommend. Thank you !

Amazing app. Very easy to use. The refund ad exchange process is very good. Even the return form is fully customisable.

Support is great! unlike other services, you are directed to a real person immediately. stress-free.

This app is amazing. The service the app provides is great and the customer service is always there to help you. A big recommendation from me.

I'm changing my review to one star. Not because the app doesn't work, but because the support sucks so bad. It took ONE HOUR for someone to tell me where to update the merge tag contact info. Learn how to use your own app or train your support. This happens literally every time I reach out to support. I end up in a foul mood because something that should be easy and fast isn't. Love how this app helps me automate and organize my store returns. It's easy to set up and use. I spend zero time searching my emails or updating a spreadsheet thanks to this app. One day I hope to use the app to its fullest potential.

AfterShip 非常好的功能介面，讓退貨更順利，客服也很熱心處理，使用追蹤功能跟退貨中心功能，目前使用起來很不錯，讓退貨變得方便管理，客服也可以展示流程和介紹相關的服務，讓購買前後，可以獲得充分的解答

J'adore l'application, le service clientèle est 10/10. Super simple à utiliser sur le site web aussi. Merci!

very good app and useful app and the support team is amazing . easily integrated with shipsy app app

Fast customer service has a ton of great features, Samad from customer support was very fast and got everything resolved. The returns portal looks great!

I reached out for support and they responded in less than 10 seconds, was very polite, and resolved my issue in less than a minute! Very knowledgeable and responsive.

Helps our small team keep up with our customer support. Side Note; The Dev support is phenomenal for sellers.

Awesome App! Handles returns in a breeze and taken the stress and administrative headaches out of returns - thanks!

Easy to use. Very essential app if selling physical products. Keeps returns process organized and professional. Support is fast and helpful.

Not free and free options disappear as you click through the app. Free went to $1,200 / year and I was told through the chat they "just adjusted prices".

I just started using the app and so far really like it. I look forward to hopefully using this service as my business grows

Wir benutzen die App seit 2 Jahren und waren von Anfang an sehr zufrieden. Der Retourenprozess verläuft reibungslos und unkompliziert. Einfach einzurichten und zu bedienen. Klare Empfehlung!

I received a quick answer on how to change my View Full Policy. I was happy I got fast online support while I set up the app.

The best return app I have ever used! 5***** A seamless experience for my clients as they are very happy with this solution and saves me a lot of effort

售后地客服很耐心，功能也很符合要求，订单管理起来方便了很多，非常适合刚刚启动的平台用户，很好地满足了现阶段对于退换货管理地需求。 对于客户地界面也很友善和清晰，建议可以结合shopify的客户账号进行集中管理，这样对客服会更好。

After getting set-up on Aftership returns the support is great, every question has been answered and it's extremely quick! Integrated instantly.

We had the free version of the app for the longest time (about 2 years), and the free version had the ability to allow customers to request a refund so many days after the package was delivered to the customer. Today, we get an email from a customer saying they wanted to exchange a pair of shoes for another size, but they could not because the returns center portal said that the order is not within our return policy even though the package was delivered 2 days ago and was well within the return policy. I messaged the Aftership support team about this, and they replied saying they decided to switch my return policy settings to exclude refund requests so many days after the customer has placed the order - not when the package has been delivered without telling us at all that they switched the abilities of the free plan recently. So here we are, unable to process a refund because the app itself switched our settings. The reason? Because they wanted to paywall the feature and make you download their substandard Aftership tracking app as well. Now, that simple free setting of allowing a person to request a refund after so many days of delivery has been paywalled to a feature exclusively found in the Premium Plan of Aftership at a $239 USD a month and forces you to have the Aftership tracking app installed. The repercussions? Negative store reviews directed towards our business and negative word of mouth. This app is not worth your time nor effort as their staff is incompetent - clearly demonstrated with mediocre responses such as "we understand" and "sorry for the inconvenience". Obviously, this app does not comprehend the concept of delivery times. You cannot have a store operate with a refund setting that initiates directly after the customer has ordered the product, as you cannot predict how long that product is going to take to get to their residence. Some packages take days to be delivered and some take weeks depending on the customer's location. Our advice for a return center is to look elsewhere, unless you want to pay $239 USD a month for an essential refund setting.

This app has features that greatly improve the customer returns process and makes it more seamless. The customizable front-end feature is also a great touch!