Reviews for AfterShip Returns & Exchanges

I am new to all of this and I have found these guys to be great along my journey. It was so easy working with these guys. They are so fast and they send images along the way. Within the images, they highlight or circle the areas in which I was looking making it even faster for me to find. It was making it very easy to understand. I feel like this is going to help my store out a lot and make it so much easier on me. I would highly recommend this app!

This app is actually really good. Must use. Free plan also available. anyone with up and coming business should really use it.

Aftership returns centre is easy to use and has a super helpful online support process. I have only just started using the application, however very happy so far.

100 percent most of the 5 stars whose reviews are fake literary this is the most horrible app I have ever used because of these reasons 1- I requested a custom domain, and they charged me 120$ per year, and after two months, they changed the domain to a different store that is not owned. 2- I paid a subscription for one year, which was 185$; then, two times, they charged an amount 40$ for each transaction without any reason, and they uninstalled the app from my store. Rubbish service and big SPAAAAAM Update 7/Nov/2022 they ignored my emails, even the Shopify support email,s and they are not refunding the amount which they suppose to return back or giving any proof of refund. To everyone, please don't use this app its a horrible and cheating service.

So far so good. Great help from customer support :) Just setting up the account now. Thank you! ....

Amazing app, 100% necessary to simplify the returns process and experience. Aditi from the support team was very helpful in removing the AfterShip branding for free

I am using this app to assist with return optimization! Great/quick assistance to remove branding from the portal/emails - super appreciate the quick help!

Quick and easy to use. Great customer support. Easy installation. Easy setup. Big fan, will use this for all my stores.

Hola, he tenido varias dudas sobre el funcionamiento y edición . Al solicitar ayuda y asesoramiento , he recibido respuesta rapida y muy efectiva, aclarando rápidamente cualquier duda.

I have just installed this app to help my new business launch successfully by offering a smooth returns/ exchange process. Easy to install and customise brand so far. Quick support service too. So so good.

I am new to the app so I cannot give an accurate assessment yet. However customer service was prompt and helpful

After going back and forth with customer support they have agreed to push my case with the developers about an issue with their mobile version of the returns system. There was an issue where on some mobile devices and the latest IOS safari browsers the "Next" button was not appearing and or disappearing leaving our customers unable to make a return. This meant our time was spent completing returns for our customers. At first they were unable to help even after I proved there was an issue by providing video proof of the problem. Now they have agreed to show the developers and to do something about it. I'm bumping them up to 4 stars as they ultimately decided to do something about the issue and the system is actually pretty good. I'm leaving a star off as its a pain in the A** to get them to actually help you.

I haven't encountered any problem so far after a year of using it. A pretty simple and straightforward app that has helped us sort out hundreds of returns through our day-to-day.

Great app to manage your returns and generate your portal. Customer support is very fast and helpful. You should definitely give it a try!

VIOLATES YOUR AND YOUR CUSTOMER'S PRIVACY LAWS. BEWARE - If you are using this app you are breaking US and EU laws. This app stores all you customers email data, as confirmed by their service rep (I dont know what other details). To verify this claim, you will see that even if you change the email associated with the order, the App will use the old email id from "their database" to verify the return. This is scary, shocking and should not be allowed by Shopify.

Helped me a lot to help our customers with their returns, and the support within the app is quick and friendly. Thanks.

I needed help with setting our return date within 15 days. My issue was resolved very quickly. The customer rep was very knowledgeable and helpful.

Have been using this app for a few years. Just added it to our DEV store for testing something. It works well.

I am new to the ecommerce world. After enduring many frustrations with many applications throughout the process, I discovered Aftership. Their professionalism and friendliness was a breath of fresh air. They gave me immediate attention and resolved my issues with kindness and grace.

j'ai utilisé cette application pour apporter plus de valeur sur mon site et j'aime beaucoup comment elle fonctionne

Samad helped me transfer ownership. The assistance was very helpful and quick! Provided multiple solutions to a problem I was having and gave me clear directions on how to fix. Thanks!

Samad was awesome in support. Excited to streamline our returns ad exchanges. Thank you again..................

We use this app to streamline our customer returns process. We tried a couple of other apps before this one but Aftership Returns Centre was far and away the best fit for our needs. Their customer support team is fantastic and replies to inquiries almost instantly!

The app makes it easy for customers and our fulfillment team to track and process returns. I just had a support issue resolved, very patiently, by Samad.

I just installed it, so it is the beginning of my journey. Up to the moment, everything looks lovely. I hope I can edit this feedback after time, to add more information about my experience with it. Regards, Alexandra