Reviews for AfterShip Returns & Exchanges

Great Service with quick and efficient answers. Very helpful. I would surely recommend Aftership. Indeed needing to add minimum 100 character for a review is a bit annoying, as great things can also be said in a few words!

Ankush Moazzam was very knowledgable with what i needed help with. He was able to fix my problem very fast. Great service!

MARIEMUR

2023-03-06

United States

Useless Customer Support cannot provide any help with the issue. This doesn't allow us to provide the customer with the return label for 2 months. I even talked to their supervisor over the phone and got nothing! Our business struggles just because Aftership doesn't care about their long-term customers. They also ignore me in chat for the whole months already. We will switch to another tool.

Very helpful demo, we are excited to start using the app and think it will really help our take our website to the next stage - thank you :)

The online chat was fast and nice customer services. They only respond me in 1 mins wait. I will using it frequently.

muy amables, si funciona la app y es muy practica, la gente que me atendio me resolvio cada una de mis necesidades

Aditi was knowledgeable, kind, and helpful. She answered all of my questions. I am very grateful for her support, and hope that when I need help in the future, she can be the one to assist me. Many thanks!

very good app they helped me a lot in the app.good customer service.i recommend this app for who need to add a return shipment to their store again.highly recomended

Very prompt, friendly and helpful service on supporting set up. Seems to be quite an intuitive process to set up and brand to match my store.

this is a very good app to choose when starting out with your website and the customer support was great

It work very well for my needs, easy to setup. Makes it very easy for the customers to return there products.

Getting on a call was great and a faster experience to get any questions and issues resolved. So far so good!

Micro Ingredients

2023-02-22

United States

That is great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I have tried for a few weeks now to get the returns to work and many employees say they will help and don’t actually help. I’ve used this app for a year and unfortunately I will no longer use them for the horrible customer service and not being able to help and provide aSolution.

Aditya was very helpful. She helped me solve my problem quickly and without any fuss. Great customer service!! Thank you

Amazing app and the online support is really useful. They were very fast at responding and solved my problem straight away.

Nice customer service! thank you so much for the quick response! I'll try more to test the app. Thanks again!

Just added this app today. So far the customer service has been great! Looking forward to seeing how this app performs for us. Thank you!

Just getting started with them and so far this app has been great! Moazzam has been able to answer any questions I have almost instantly. Really excited to continue using this app!

Ayumi was helpful in resolving an issue I was having. It was not able to be done immediately, so they elevated the issue to the right people to get it fixed.

Easy to use, and helpful support. Got all of my questions answered and like that there's lots of customizations available. Thanks Deep for the help!

My experience with Deep was exceptional. He provided quick answers and was able to double check that all my changes were saved and confirmed with me that my issue was resolved in a very fast matter

Thanks for the quick response to my technical issues . Really makes a difference when an app has quick responses to the customer.

Very good customer service. They solved my problem very quickly and effectively. I will be continuing to use this app.

My experience with Aftership was great today! Rahul did a great job answering my questions and is very knowledgeable. Wonderful experience! Would recommmend Aftership, for sure!