Reviews for AfterShip Returns & Exchanges

Had some issues with the automatically generated url, but with help of chat customer support everything got resolved.

Outstanding service ! I am glad I found this app! I was answered in less than 30 seconds - Aditya was the agent who helped me and i truly recommend this APP - don't think about it just get it =) 2nd time I went and asked for help and the service is IMPECCABLE!! Thank You Ayush !

My representative, Ayush, was great with helping me! Only took a few moments to get what I needed.

Samad was incredible in helping me set up this app! I can't wait to use it on my platform. Thanks heaps!

Thanks a lot for the amazing online CS , the person was so kind and helpful. Thanks a lot for the amazing online CS , the person was so kind and helpful.

Great support by Ayush! He was very quick in helping me setup the shipping options within Aftership returns.

This app is easy to use and really help for my Shopify store. Further I can deal with my issue with the support team and they have a fast replying time.

fast response. Moazzam was super nice and professional! #########################################################

Contaced customer support today and Deep was very helpful and resolved the issue within minutes. Thanks so much!

Speedy and helpful customer support from Samad - highly recommended. Setting up has been a real breeze :)

First time trying aftership returns and its super easy to use and set up for being my first time using the app

Easy to use app that creates a seamless experience for the customer. Does a lot of the heavy lifting for you and automation (on paid plans). Very fast support and a great option for anyone running a Shopify store that wants a professional looking, capable returns process.

Customizable site, fast 24/7 support. Seems to work well so far! I hope they add more themes and features in the future for the free plan and trial.

Great, enjoyed removing the powered by label for free and strutting things up Is easy. Customized shipping page, etc

Ayushi provided excellent, charming and prompt service. I asked to redeem a free offer and they had it taken care of within minutes. 12/10!

Urban Expressions

2023-01-03

United States

Customer support does not exist. I have tried for days to make contact with them via email and chat. I believe the chat is a robot, not a human. Keeps repeating itself over and over again. Email support just keeps replying back with an automated message that they are looking into it and will get back to me. Tried to setup 4 Shopify sites, but I cannot get the label generator to work with my FedEx accounts. I do not recommend for anyone to use this company.

This app is very easy to use and customer service has been awesome. They respond right away and walk you through the steps to get your issues resolved. Moazzam is so helpful and got me squared away in minutes. I highly recomment Aftership.

Installed the app recently but had issues with having multiple organisations and navigating the app as it's full of other apps that they run, it's very cluttered and full of links that are unrelated to Returns. Extremely annoying interface, gave up in the end trying to figure it all out and then spend 15 minutes trying to delete my data and account. Not happy with this app, I don't recommend when there are other Returns apps that are simpler to use

The best CS you will encounter! Great work Aftership. Samad handled all of my problems. He's the best! They have alot of great useful apps.

Just installed the app and it was pretty straight forward. Would be very interested to see how our first return goes through the app, but so far so good

Our store has had this app for many years now. Lately, it has been nothing but a terrible experience. Everything has been set up and working fine but now it appears changes were made on the app and we were unable to generate labels. Biggest issue is the customer service, it is terrible. Despite being 24/7, the agents don't know what they are talking about. I have contacted support over 10 times, every agent is copying and pasting generic answers that have nothing to do with the issue. Completely unhelpful and clearly have a language barrier. Specifically the agent 'Moazzam' who does not know answers to any questions and directs our concern to the 'team' asking to update us over email, but we never receive an update. No credit cards can be added to shipper account as they all get rejected, we are told they have to be 'approved' by vendor... Agent cannot answer simple questions like where the payment for the label comes from. This has been an agonizing experience and I would stay away from this app and look elsewhere to save you the headache especially if you ship internationally.

make return so easy for me and my clients! they a great team of support that can help you resolve any issue! highly recommended for any shop - Thank you Mouazzam for all your help.

zeer goede klantendienst die je steeds op de meest onmogelijke momenten te woord staat en telkens een oplossing biedt.

I am still exploring the functions of the product, but I have to say that the customer service Ayushi is very good, she patiently helped me solve a lot of problems, even though we did not speak the same language, we also overcame a lot of difficulties together. Good reviews.

Quick and painless. No hassle I made a request and was answered quickly on chat. It took about 3 minutes in total.