Reviews for AfterShip Returns & Exchanges

Goede app en duidelijk, vriendelijke service. Heb makkelijk contact met de klantenservice en het is een makkelijke app om te gebruiken.

Most attentive customer support. Walked me thru my issue giving me plenty of time to understand and troubleshoot the issue. Resolved 100% of my inquiry.

App works as it should and good customer support. ///////////////////////////////////////////////////

A great way to automate our customer return process. Reassuring, clear, and simple for the customer. Easy for us to manage once set-up, and visibility of Return Status of any order is at your fingertips. Set-up can be a bit fiddly, but the C/S Team are on hand to help and quickly get you up and running.

MFC Offroad

2023-02-09

United States

Aditi was incredibly helpful and answered what I needed in a fast timeframe. Everything i asked was handled promptly.

Customer Support response is very quick an they are very friendly and giving more inputs which is really helpful

Great customer service! I received immediate help with a question I had. I got fast results and the entire process was easy.

Toni Pons

2023-02-07

United States

The app is extremely complete, and they offer support 24/7. We use Aftership only for returns and they jumped on a call with us via google meet and helped us set it up.

I RECEIVED GREAT HELP THAT WAS QUICK AND INFORMATIONAL. HIGHLY RECOMMEND THIS APP. VERY USEFUL AND HELPFUL.

Super Easy to use, great customer service! It’s making me use more characters to submit this review…..disregard this part lol

Dutton Brown

2023-02-04

United States

This app has helped us automate our return process and allow customers to easily submit return requests. Customer service is great. Wish there was more styles to customize the look of the interface. Creating a style that looks like our store would be the only reason I would consider a different app.

Great app, customer service was quick and helpful and helped me with changing the appearance of the app.

SOUTH OF HEAVEN®

2023-02-04

United States

helped me within seconds removing the after ship watermarks from my returns page and emails. Very friendly, loved the support, thanks!

Aftership & Automizely are brilliant until you need support! I want to use a custom domain for my returns page and there's a button under the settings to contact support for DNS settings. Click the button, nothing happens. So I go to the left menu and down to "Help & Support". At the bottom of their support page is a "Chat with us" button. The link is simply "/#", so of course that button doesn't work. Click on "24/7 support" in their menu, nothing. Buttons that say "Email Us", not buttons at all, just text.... I ditched a bunch of other well-known apps to go with the Automizely/Aftership suite instead, keeping things simple. But this is one major red flag! These could be the best apps in the world, but if the customer service is non-existent....

Dressed In LALA

2023-02-03

United States

Thank you for fixing the issue as quickly as humanly possible. We would love to see you guys try to create a bypass for when people pay with two forms of payment. But other than that you're always so available and willing to help resolve my issues.

The interface is a bit complicated regarding the settings but support was very fast and helpful. We are happy to be using this app, it gets the returns done!

Great app, customer service was quick and helpful and helped me with changing the appearance of the app.

They have a chat option while in app, its very helpful and quick response time. I needed to set up a note section for customers to explain their return and got it resolved within minutes. Very helpful app.

Mickey's Girl

2023-02-01

United States

Best option to help you manage your returns. Customer service at AfterShip is also very insightful and helpful! Very excited and glad I chose AfterShip for returns!

Excellent App and Easy to use! Customer service is awesome. I specifically needed a feature to specify conditions under which customers could request a return and this app delivered.

The app is good it's efficient and saves time because it provides a ton of services so I don't have to use a lot of apps. The service is good. I just think it's faster during the day. I always do work late at night and early morning so it's a bit slow but not horrible.

Support is very quick and very kind!!! I had an issue setting up some of the settings and Aditya responded promptly and advised me on the settings.

Easy to set up and staff are very responsive and helpful as the time of writing this review from Ayush the technician

Deep & Rahul did a great job fixing our issue! Thanks for the help systemhas helped our org a lot ..

Sehr guter Service, Schnell, Hilfsbereit und efficient. Gute Anbindungen mit dem Shop. Ich kann weiterempfehlen.