Reviews for AfterShip Returns & Exchanges

Customer service via chat was very prompt and helpful in assisting me with some questions about how to use the app.

great customer service after setting up. Now just typing in enough characters to leave the review. oka.

Amazing app, life made easy with a simple returns page. highly recommended. its easy to use for the customers

The app is good,and their support is always in time,it's very helpful for our store.I will recommend this app to others.

First time I had a return, I discovered that I hadn't set things up quite right. Samad took the time to walk me through it and get the mailing label correct for the return in question and for future returns. Works smoothly now -- easy peasy for our customers!

I used Aftership to help set up automated emails for my returns and they were so helpful. Very good for amateurs on a computer!

Great customer service. Haven't used the return process yet but it seems pretty straightforward so far!

I used this app to help my business track returns. Today Aditi was able to solve problems with the coding on template email notifications in real time, which was super helpful, especially on a Sunday. Thank you!!!

Unfortunately I had to delete the app I wish it would have worked for me. Because the trial period allows you to block the associated collections you don't allow for returns. I own a subscription box business and these items are already discounted. I wish they had a lower plan for those of us that really don't have a lot of returns but need some essential tools to process other returns. Just not a good fit for our company. But the Support team is still excellent and I am certain others will love this app.

The App is very easy to use, it has all the things you need. And the support team response time is amazing!

Nathan James

2022-09-12

United States

For starters, their chat-based help is excellent and quick to help at all hours of the day, 7 days a week. I used their chat a bunch to get setup and they're very good. We are pretty high volume PLUS account and order volumes are growing. We wanted to enable a self-service Returns Center and choose their Premium service because it is marketed as including auto-refunds (the key element we were looking for). Not until you sign up and go through implementation do you realize that you cannot have auto-refunds unless you also pay for their Order Tracking app. I was upset about their marketing tactics because Returns Center info page says nothing about needing Order Tracking. Due to our order volume, however, we were going to need an even pricier version of this app just to get the auto-refund feature. I spoke with one of their sales reps, explained the situation, he empathized and agreed and came back with a very helpful discount. We also selected Return Center PREMIUM because it offers self-service return label generation and printing. But, when that part was being configured, again we learned we needed another app (postmen) in order to print return labels using our own FedEx account. It gets 5 stars for functionality when you take into account all the apps you need to achieve your goals and their customer service via chat is top notch. However, I take away 1-star because their pricing and marketing of features is borderline bait-and-switch and not transparent.

Awesome and fast customer service! I haven't used the app yet, but it's been pretty easy to set up and any issue I had was quickly resolved with the chat.

AfterShip has really freed up a lot of time for our warehouse team no longer having to do so much work with returns and exchanges. On top of that we have a great idea of why certain items are getting returned so we can correct any problems.

what a great and intuitive app for your website, makes our life easier having customers able to process their own return customer service is also fast and help!

Makes life alot easier when customers need to return goods and have a backend where to do it. Also benifits you in the long run as many customer opt in for store credit which means they will return.

I use this app for after ship services. I love it features. Easy to set up. Great customer service !

This app is amazing and Ali at customer service is the best! Takes the time to explain everything in detail and always finds a solution!

We have been using this app for years. I believe it's the best one in the Shopify apps store. And the team is making this app better. The only suggestion is to inform merchants of your new updates and provide the option to set up and switch to the new version, instead of publishing the updates directly to the store.

Excellent application is very easy to configure and put into operation. excellent support service, 100% recommended

Mike's Dive Store

2022-08-23

United Kingdom

We use this for our returns - Its easy to use and we have a few members that are using at one time that works well

From what I've seen so far, I like this app. Very helpful Customer Service when we need to extend our Free Trial. Thanks for the help.

I'm just starting to use Aftership and I like it so far. I love how it integrates with Shopify. My only criticism is that there does not appear to be a way to deduct the exact cost of the return labels from my customers. When customers are purchasing my product, the initial shipping service gives my customers options for shipping speeds and adds the shipping cost to their order. I wish there was a way for customers to be able to deduct the precise return label shipping cost from their refund or to be charged the exact cost of the return label for exchanges. The way it's setup now, I can charge a flat fee for all returns/exchanges, but it'll raise some customer's eyebrows when they see that it cost $3.71 to ship the product to them but will cost them $5 to return the product to me (for instance). Or for other customers, it'll cost them $5 to return the product but cost me $8 for the return label.

Easy to install and use, very easy to get a hold of customer services and fix any issues or bugs that appeared

Great Customer Support! App does exactly what our Customer Service needs it to do. Highly recommend!

It's Helped me in my store like aftership tracking. I really liked the customizability feature. U should try it.