Reviews for AfterShip Returns & Exchanges

Urban Expressions

2023-01-03

United States

Customer support does not exist. I have tried for days to make contact with them via email and chat. I believe the chat is a robot, not a human. Keeps repeating itself over and over again. Email support just keeps replying back with an automated message that they are looking into it and will get back to me. Tried to setup 4 Shopify sites, but I cannot get the label generator to work with my FedEx accounts. I do not recommend for anyone to use this company.

This app is very easy to use and customer service has been awesome. They respond right away and walk you through the steps to get your issues resolved. Moazzam is so helpful and got me squared away in minutes. I highly recomment Aftership.

The best CS you will encounter! Great work Aftership. Samad handled all of my problems. He's the best! They have alot of great useful apps.

Installed the app recently but had issues with having multiple organisations and navigating the app as it's full of other apps that they run, it's very cluttered and full of links that are unrelated to Returns. Extremely annoying interface, gave up in the end trying to figure it all out and then spend 15 minutes trying to delete my data and account. Not happy with this app, I don't recommend when there are other Returns apps that are simpler to use

Just installed the app and it was pretty straight forward. Would be very interested to see how our first return goes through the app, but so far so good

Our store has had this app for many years now. Lately, it has been nothing but a terrible experience. Everything has been set up and working fine but now it appears changes were made on the app and we were unable to generate labels. Biggest issue is the customer service, it is terrible. Despite being 24/7, the agents don't know what they are talking about. I have contacted support over 10 times, every agent is copying and pasting generic answers that have nothing to do with the issue. Completely unhelpful and clearly have a language barrier. Specifically the agent 'Moazzam' who does not know answers to any questions and directs our concern to the 'team' asking to update us over email, but we never receive an update. No credit cards can be added to shipper account as they all get rejected, we are told they have to be 'approved' by vendor... Agent cannot answer simple questions like where the payment for the label comes from. This has been an agonizing experience and I would stay away from this app and look elsewhere to save you the headache especially if you ship internationally.

make return so easy for me and my clients! they a great team of support that can help you resolve any issue! highly recommended for any shop - Thank you Mouazzam for all your help.

zeer goede klantendienst die je steeds op de meest onmogelijke momenten te woord staat en telkens een oplossing biedt.

I am still exploring the functions of the product, but I have to say that the customer service Ayushi is very good, she patiently helped me solve a lot of problems, even though we did not speak the same language, we also overcame a lot of difficulties together. Good reviews.

Quick and painless. No hassle I made a request and was answered quickly on chat. It took about 3 minutes in total.

Moaazzam from Aftership was very helpful and cleared all my doubts through out the process of testing.

I've been using returns center for a few years now and the service has been incredible in mitigating returns for my customers. It saves me time on answering emails and my customers appreciate the easy form process. The support team at Aftership are awesome too. Responsive and helpful. Aditi was recently super helpful with a billing issue I was having. My issue was sorted out within minutes and all my experiences with their support team have been similar. They really make the entire app experience easy. Highly recommend!

I had a great experience with Ayushi she was so helpful and quick in her response! Best customer service!

very happy with the app. The team is very reactive and helpful. My customers are going to love this return process

wonderful and helpful customer service happy to be using them .........................................

Quicky to connect the RMA issue & label printing. It will be solved a lot of tickets with the RMA team. Very helpful.

Quick response and helpful. Would highly recommend AfterShip for a great experience. I rate 5 out of 5 Stars

Works great! They are very prompted with their customer service! I am looking forward to using more features.

Fantastic support and great app. Keep it up! It has solved our issue of managing returns and refunds seamlessly

SimpleModerne

2022-12-05

Netherlands

Have been using this return app for a few years now. Easy to install and set up your return page & return rules. It saves time by allowing customers to fill in their requests on their own. Things can be automated. They also have some label generation capacities, but I have not been using this option it as this is more US oriented service.

Its a very good app although the pricing is a bit too high, and i would accept 5-8$ dollar range anythign higher is a bit crazy but this app is good, but customer service is good.

Easy to setup and great support to answer any setup questions. Provides many options to match all customer return reasons.

Excellent app & support team I highly recommend their tools to all shopify store owners. The tool has greatly reduced emails from customers and everything can be easily managed in the dashboard.

A very nice person and helpful. My website just launched and I just wanted everything to go smooth for the customer. And I can't afford to pay for more apps, so extending the trial will be great.

I got immediate and fast help with setting it up! I haven't had to use it yet but I am glad to know if I need assistance its available.