Reviews for AfterShip Returns & Exchanges

I needed help with setting our return date within 15 days. My issue was resolved very quickly. The customer rep was very knowledgeable and helpful.

VIOLATES YOUR AND YOUR CUSTOMER'S PRIVACY LAWS. BEWARE - If you are using this app you are breaking US and EU laws. This app stores all you customers email data, as confirmed by their service rep (I dont know what other details). To verify this claim, you will see that even if you change the email associated with the order, the App will use the old email id from "their database" to verify the return. This is scary, shocking and should not be allowed by Shopify.

Have been using this app for a few years. Just added it to our DEV store for testing something. It works well.

j'ai utilisé cette application pour apporter plus de valeur sur mon site et j'aime beaucoup comment elle fonctionne

I am new to the ecommerce world. After enduring many frustrations with many applications throughout the process, I discovered Aftership. Their professionalism and friendliness was a breath of fresh air. They gave me immediate attention and resolved my issues with kindness and grace.

Samad helped me transfer ownership. The assistance was very helpful and quick! Provided multiple solutions to a problem I was having and gave me clear directions on how to fix. Thanks!

Samad was awesome in support. Excited to streamline our returns ad exchanges. Thank you again..................

We use this app to streamline our customer returns process. We tried a couple of other apps before this one but Aftership Returns Centre was far and away the best fit for our needs. Their customer support team is fantastic and replies to inquiries almost instantly!

The app makes it easy for customers and our fulfillment team to track and process returns. I just had a support issue resolved, very patiently, by Samad.

I just installed it, so it is the beginning of my journey. Up to the moment, everything looks lovely. I hope I can edit this feedback after time, to add more information about my experience with it. Regards, Alexandra

great customer service after setting up. Now just typing in enough characters to leave the review. oka.

Customer service via chat was very prompt and helpful in assisting me with some questions about how to use the app.

The app is good,and their support is always in time,it's very helpful for our store.I will recommend this app to others.

First time I had a return, I discovered that I hadn't set things up quite right. Samad took the time to walk me through it and get the mailing label correct for the return in question and for future returns. Works smoothly now -- easy peasy for our customers!

Amazing app, life made easy with a simple returns page. highly recommended. its easy to use for the customers

I used Aftership to help set up automated emails for my returns and they were so helpful. Very good for amateurs on a computer!

Great customer service. Haven't used the return process yet but it seems pretty straightforward so far!

I used this app to help my business track returns. Today Aditi was able to solve problems with the coding on template email notifications in real time, which was super helpful, especially on a Sunday. Thank you!!!

Unfortunately I had to delete the app I wish it would have worked for me. Because the trial period allows you to block the associated collections you don't allow for returns. I own a subscription box business and these items are already discounted. I wish they had a lower plan for those of us that really don't have a lot of returns but need some essential tools to process other returns. Just not a good fit for our company. But the Support team is still excellent and I am certain others will love this app.

The App is very easy to use, it has all the things you need. And the support team response time is amazing!

Nathan James

2022-09-12

United States

For starters, their chat-based help is excellent and quick to help at all hours of the day, 7 days a week. I used their chat a bunch to get setup and they're very good. We are pretty high volume PLUS account and order volumes are growing. We wanted to enable a self-service Returns Center and choose their Premium service because it is marketed as including auto-refunds (the key element we were looking for). Not until you sign up and go through implementation do you realize that you cannot have auto-refunds unless you also pay for their Order Tracking app. I was upset about their marketing tactics because Returns Center info page says nothing about needing Order Tracking. Due to our order volume, however, we were going to need an even pricier version of this app just to get the auto-refund feature. I spoke with one of their sales reps, explained the situation, he empathized and agreed and came back with a very helpful discount. We also selected Return Center PREMIUM because it offers self-service return label generation and printing. But, when that part was being configured, again we learned we needed another app (postmen) in order to print return labels using our own FedEx account. It gets 5 stars for functionality when you take into account all the apps you need to achieve your goals and their customer service via chat is top notch. However, I take away 1-star because their pricing and marketing of features is borderline bait-and-switch and not transparent.

Awesome and fast customer service! I haven't used the app yet, but it's been pretty easy to set up and any issue I had was quickly resolved with the chat.

Bicycle Warehouse

2022-09-08

United States

AfterShip has really freed up a lot of time for our warehouse team no longer having to do so much work with returns and exchanges. On top of that we have a great idea of why certain items are getting returned so we can correct any problems.

what a great and intuitive app for your website, makes our life easier having customers able to process their own return customer service is also fast and help!

Makes life alot easier when customers need to return goods and have a backend where to do it. Also benifits you in the long run as many customer opt in for store credit which means they will return.