Reviews for AfterShip Returns & Exchanges

Helps our small team keep up with our customer support. Side Note; The Dev support is phenomenal for sellers.

Not free and free options disappear as you click through the app. Free went to $1,200 / year and I was told through the chat they "just adjusted prices".

I just started using the app and so far really like it. I look forward to hopefully using this service as my business grows

I received a quick answer on how to change my View Full Policy. I was happy I got fast online support while I set up the app.

Wir benutzen die App seit 2 Jahren und waren von Anfang an sehr zufrieden. Der Retourenprozess verläuft reibungslos und unkompliziert. Einfach einzurichten und zu bedienen. Klare Empfehlung!

We had the free version of the app for the longest time (about 2 years), and the free version had the ability to allow customers to request a refund so many days after the package was delivered to the customer. Today, we get an email from a customer saying they wanted to exchange a pair of shoes for another size, but they could not because the returns center portal said that the order is not within our return policy even though the package was delivered 2 days ago and was well within the return policy. I messaged the Aftership support team about this, and they replied saying they decided to switch my return policy settings to exclude refund requests so many days after the customer has placed the order - not when the package has been delivered without telling us at all that they switched the abilities of the free plan recently. So here we are, unable to process a refund because the app itself switched our settings. The reason? Because they wanted to paywall the feature and make you download their substandard Aftership tracking app as well. Now, that simple free setting of allowing a person to request a refund after so many days of delivery has been paywalled to a feature exclusively found in the Premium Plan of Aftership at a $239 USD a month and forces you to have the Aftership tracking app installed. The repercussions? Negative store reviews directed towards our business and negative word of mouth. This app is not worth your time nor effort as their staff is incompetent - clearly demonstrated with mediocre responses such as "we understand" and "sorry for the inconvenience". Obviously, this app does not comprehend the concept of delivery times. You cannot have a store operate with a refund setting that initiates directly after the customer has ordered the product, as you cannot predict how long that product is going to take to get to their residence. Some packages take days to be delivered and some take weeks depending on the customer's location. Our advice for a return center is to look elsewhere, unless you want to pay $239 USD a month for an essential refund setting.

售后地客服很耐心，功能也很符合要求，订单管理起来方便了很多，非常适合刚刚启动的平台用户，很好地满足了现阶段对于退换货管理地需求。 对于客户地界面也很友善和清晰，建议可以结合shopify的客户账号进行集中管理，这样对客服会更好。

After getting set-up on Aftership returns the support is great, every question has been answered and it's extremely quick! Integrated instantly.

The best return app I have ever used! 5***** A seamless experience for my clients as they are very happy with this solution and saves me a lot of effort

This app has features that greatly improve the customer returns process and makes it more seamless. The customizable front-end feature is also a great touch!

Great support, great app. Very affordable as well and it gives you the upper hand on competition as returning is very easy.

Great and timely service when creating the account, haven't used it for orders; I will update when we use it.

Quick and great customer support. I really appreciate their thorough clarification. It offers a free plan to try. I love it.

Amazon app! Thank you for the support, it is so wonderful the customer support. It is exactly what you need for processing returns.

Custmer Support is very good and app is also good in free plan no extra return plan available after 3 returns.

The app is great and easy to use. I like the integration with Postman for return label generation as well. My only request would be to offer a cheaper option of the Pro version for under 20 returns a month as the features are necessary but too expensive ($119/mo) for small brands until they grow!

I was excited to use the app and had no issues initially, until a couple of went by and the features included in the lower plans were removed. It felt like a bait switch - to pay over $100 a month for less than 20 returns just to retain the features that were previously available to me is ridiculous.

The comment from a frustrated customer... This app is absolutely ridiculous that they dont write a clear pricing plan and full plan comparison inside their app dashboard but just ask you to upgrade the plan. But once you upgraded the plan, you will find that even a basic feature like green return for a refund to customer need you to pick the pro plan which cost >$100 monthly. There are way more better return center app in shopify market than this one

I liked this app because it enhances my customers overall experience when shopping at my store. Thank you

AfterShip Return is a complete and very flexible app. We can give professional, quick and seamless refunds to our valued customers. We really appreciate the possibility to add our own return reasons and fees to match our existing invoicing system and refund policy. As well, we translated the reasons, the notifications and the return page so the customer has a similar experience as in our physical locations. The technical support team is absolutely great, fast, patient and comforting.

I had some difficulty with one of the features not being available, but customer support and Ankush in particular were very helpful in resolving the issue. Highly recommend, excellent customer support.

The customer service team helped me a lot in setting up the account. They are so responsive to my concerns. Highly recommended for your convenience and happy experience. :)

J'utilise cette application de puis plusieurs mois. Le service est impeccable et ultra rapide. Samad a été d'une efficacité exemplaire.

It's really great for us! It makes our return & exchange process much more easier than ever! Highly recommended!

We migrated to AfterShip Returns Center from Return Magic and the workflow is familiar when processing refunds. ASRC hits a similar price-to-features ratio with their essentials plan. There are some nickel and dime charges that are kinda annoying like having to pay extra for multiple users on the back end. The jump from essentials to pro is huge, and it's a bummer that they lock some basic features like app proxy behind the higher tier. You're forced to direct customers off your site to their portal. Want to love some of the automations like auto-receive and auto-refund once the package arrives but it's limited to giving full refunds only. We offset shipping costs for returns by charging a flat fee that gets processed when issuing the refund, and it has options to include that when manually processing things. If it did that with auto-refund, I'd give it 5 stars despite the other shortcomings. That'd save us a ton of time. I'd say set-up is medium difficulty, but not too bad. Maybe a half a day if you really dive into branding and customization and you've got a good bank of content to work with. Customer support was super responsive and helpful unless things start to get too technical. All in all. I think it's a good solution for us. We don't have a ton of volume for returns and exchanges, so the price is right for our needs. Having a portal with some automation definitely saves us time.